Extra Hands on Your Next Project

Projects are inevitable at almost every workplace, but does your company have the scalability to always get the job done and efficiently? TeleDirect’s service will provide your company with a team of agents and an Account Manager that will dedicate all of their time to your project! No need for escalations to your business. We will be the solution to increasing efficiency while enhancing customer services!

Benefits from the Dedicated Plus+ services:

• Seamless transition with your workforce
• Ensures accountability through daily management
• Multi-channel notifications via text and email
• Local presence with your customer base

Our agents are assigned to projects with specific experience in your industry in order to achieve maximum results!

• Mortgage
• Insurance
• Real Estate
• Retail
• Financial Services
• IT/Help Services

Contact us today to start improving your projects! www.teledirect.com

Benefit From Our Solutions Customized For YOUR Services

Do your employees feel over-worked, constantly working over-time, and never seem to get enough done in their 8 hour shifts? Are your customers needing more assistance from you than you can provide? If these scenarios apply to you, a service center such as TeleDirect could be extremely beneficial to your company. Our services are customized specifically to what your company needs to thrive. Are you ready for your employees to be multiplied at a cost effective price?

Your company will be more powerful than ever with the transparent help of TeleDirect. We offer:

• 24/7/365 Availability
• Customized Scripting
• Innovative Technology
• Lead Management
• On-Demand Reporting

When it comes to customer service and results, we only know one level of quality, and it’s always the highest in the industry. Contact us today to leave your competitors in the dust: www.teledirect.com 

The Solution to Your Decline of ROI

Have you noticed a steady decline in results from your team? If you are worried that your company is currently out of the resources to increase ROI, TeleDirect’s Performance Plus+ solution is the answer to your challenges! We will place your product or service in a 1-3 week implementation campaign to evaluate your results from top to bottom. After analyzing the results, we will give your company feedback to revise performance goals! In no time at all, your company will be running smoothly, and your company’s ROI will increase tremendously.

Some of the solutions offered by Performance Plus+:

• Lead Generation
• Database Cleansing
• Key Contact Acquisition
• Fundraising
• Lead Qualification
• Market Research
• Customer/Client Outreach
• Appointment Setting

Contact us today to find out more on how TeleDirect’s Performance Plus+ solution will reach your audience, engage your customers, and drive your sales! www.teledirect.com

Choosing the Right Service Center for Your Company

You may be asking yourself, “There are thousands of call centers to choose from, how do I know which one is right for my company?” We are confident at TeleDirect that we will continuously exceed your expectations on services for your company. At TeleDirect, we take pride in our commitment to our clients and the investment in our employees, which is one of the many aspects that sets us a part from the competition.

Many competitors can’t say they have:

• Experience – 48 years of experience in delivering results on aspects of clients’ needs and requests.
• Knowledge – Efficient and effective communication from account management team.
• Reliability – Our high service level will leave you with peace of mind 24/7/365.
• Flexibility – Around-the-clock responsiveness to reporting and procedural changes.

Wondering if your company fits in our broad spectrum of industries and markets? Here is a list of the many we serve:

• Financial Services
• Technology
• Retail
• Automotive
• Healthcare
• Education
• Non-Profit
• Insurance
• Telecommunications
• Real Estate
• Legal

Contact TeleDirect today to let one of the most respected and fastest growing business solutions handle all of your contact center services: www.teledirect.com

Your services. Our Solutions.

Since 1961, TeleDirect has provided a full-service, on-demand center, with highly-experienced sales representatives who provide outstanding customer experiences so that your company receives the first-rate impression that it deserves! Our company wants to help you reach its outbound goals and objectives, and we are confident that we can achieve them. TeleDirect’s outbound services allow you to focus on your company while we take care of the rest.

Benefit from our solutions that will help you reach your outbound goals:

• Lead Qualification
• Market Research
• Customer Surveys
• Database Cleansing
• Key Contact Acquisition
• Appointment Setting

Sales Special features:

• Web Reports
• Email Leads
• CRM Software
• Lead Tracking Software

Are you ready to drive revenue and obtain an ROI? Contact TeleDirect today to take full advantage of our outbound services: www.teledirect.com

Leverage our Technology and Expertise to Get the Job Done

Have you ever wondered what TeleDirect can do for your company? Other than giving your company a competitive advantage over the competition, there is a plethora of benefits from acquiring our services that not only handles your calls, but leverages TeleDirect’s technology and expertise. Every company has different needs, and we are confident that we can meet and achieve your expectations.

Here are a few of the services TeleDirect offers to get the job done 24 hours a day, 7 days a week, and to grow your business exponentially:

• Customer Acquisition & Sales
• Customer Support and Retention
• Integrated Solutions
• Outbound services

If your company is behind on current technology, we can assure that our variety of services and innovative technology will not disappoint. Contact us today to see where we can take your company: www.teledirect.com

Work The Lead and Close More Sales

Do your competitors constantly seal the deal right in front of your eyes? This can be terribly frustrating, but luckily, TeleDirect has a solution for you. Our Work The Lead service will take your business to the next level when it comes to capturing and routing leads directly back to you!

Are you ready to have 24/7 demand availability secured, created and managed in the cloud? Having constant access to our innovative service will give your company multiple options and customized solutions that will bring in the leads you need to grow.

Expect the following services with our Work The Lead service:

• Dedicated Account Manager – Focus on other company responsibilities while a dedicated Account Manager makes sure that business is functioning at it’s fullest potential.
• On-The-Go Mobility – Work The Lead is built for the 21st century. This software is made for mobility and has the tools to grow as your business grows.
• Reports & Analytics – We provide full-service reporting tools and features that come along with this the Work The Lead service. There are multiple options for how to view your information graphically with the ability to select metrics based on YOUR company’s KPI’s.

It’s time to leave your competitors in the dust, and allow TeleDirect to get you more leads than ever for your company. Contact us today to start closing more deals: http://www.Teledirect.com

Disconnected Call? Turn That Call Into a Potential Lead!

Do your customer service representatives know that every call matters? Every phone call that is made inbound and outbound represents your business in a positive or negative way. These calls make an opportunity to sell a service or product, solve problems, and to boost a positive image correlated with your name and brand. In the case of a dropped or disconnected calls, do you have a way to get reconnected? At TeleDirect, we turn dropped and disconnected calls into potential leads and sales - automatically.

How does it work and and who can benefit from the TeleDirect Save The Lead service:

• Automatically calls back all calls that were dropped or disconnected during peak or busy hours
• Allows clients to capitalize on a lead or sale - even if a live representative cannot reach the client again, our agent will leave a personalized voicemail message to contact us back.
• On average, our clients who have implemented the Save The Lead service have gained a 15%-20% return in capturing leads and sales! Never worry about another hang up again!

Contact us today to learn more about our Save The Lead service: http://www.teledirect.com/index.html

The Cloud Based Platform That is Always on Your Side

Heard of “the cloud?” No, we don’t mean clouds in the sky. At TeleDirect, we use the cloud for our Automatic Call Distribution (ACD) system as a solution for a call center and answering service! This cost effective solution is backed behind knowledge, and over 50 years experience in the call center industry.

What can you expect with TeleDirect ACD? Just a few of the perks of the service include:

• Cost Efficiency: Forget about long-term contracts. TeleDirect provides per-minute pricing so you pay for what you use.
• Customer Integration: We guarantee complete compatibility with your current applications and software. This is done through our API-enabled, web-based integration.
• Call Recordings: You will have access to our call recordings! We provide full transparency to allow you to listen to our professionalism and expertise with your clientele!
• Cloud-Based: The cloud is your friend. The cloud will assist with focusing on collaboration, visibility and satisfaction. If you need reports and analytics, the cloud can instantly produce those.

If you are looking to take your business to the next level and leave your competition in the dust, contact us to find out more about our ACD solution: http://www.teledirect.com/teledirect-acd.html

Are You Aligned with a HIPAA Compliant Business?

Are you in the Healthcare business? Customer service and ensuring patient confidentiality and security should be a priority in the Healthcare Industry. TeleDirect is a HIPAA compliant business that will always comply with industry regulations and meet our internal proficiency standards through ongoing training and awareness programs.

You may be asking, “but how do I really know that TeleDirect could be strategic partner for my healthcare business?” Well, we have broad knowledge and experience assisting clients with their Medicare Advantage Plans, Medicare Supplements, Medicaid, Prescription Drug Plans, Health Insurance and Dental and Vision plans and have proven they can entrust us with their inbound and outbound contact center needs.

For your inbound healthcare solutions, we can take care of :

• On Call Physician support
• Concierge service
• New patient inquiries
• Tier I and Tier II customer service
• Overflow support for medical equipment servicing Medical Practice assistance (Dental, GP, Orthopedic MD)

For your outbound healthcare solution, we can take care of:

• Lead qualification for Healthcare Insurance
• Inpatient and Outpatient surveys
• Conduct HCAHPS, CAHPS and Corporate Wellness Program Surveys
• Telemarketing services for Medical Sales

Lead transfer to licensed agents Contact us today to partner with an industry leader in the Healthcare Contact Center industry: http://www.teledirect.com/healthcare.html

How to Outpace Your Competition With a Call Center

Are your employees trying to complete their daily work duties while handling incoming customer service calls? Trying to efficiently complete both of these tasks can be extremely difficult. This is a common problem for companies and can typically make employees feel overworked and/or overwhelmed with their workload. Considering a U.S.-based call center like TeleDirect could be the solution to this problem.

A few benefits to expect with TeleDirect as your incoming and outgoing call solution:

• Exceed customer service expectations
• Grow relationships with current customers
• Your company will have complete access to our software and your data at all times
• Every phone conversation is professional, friendly, and efficient

TeleDirect is open 24/7/365, answering your calls in 20 seconds or less, and can provide support for your customers in English, Spanish and video service in American Sign Language. Embark on a new level of customer service for your clientele and give your employees a realistic workload today: www.teledirect.com

An Instant Sales Team That Won’t Disappoint

You love your sales team, but they aren’t quite making their goals. Does this sound familiar? Stop losing potential sales by allowing TeleDirect to direct qualified leads to you immediately. Directing and remarketing leads to your company will get your sales team closer to closing sales and making their quotas!

Having our instant sales experts on hand will allow your company to have 24/7/365 access to:

• Customer Contact Manager
• Activities Tracker
• ROI analysis
• The best sales people on high-quality calls and appointments

Your sales team will have contact with customers that are ready for business. Our customer outreach team will help with:

• Customer measurement
• Attracting visitors
• Retaining customers

Let TeleDirect deliver the results that your company needs to succeed. Contact us today to find out how our latest technolgy advancements and professional sales team make the sales process as seamless as possible: www.teledirect.com

Stay Up-to-Speed With Your Customer’s Fast Paced Schedules

Do you feel like customers are ignoring or not receiving your appointment reminders and confirmations? Making phone calls to set these reminders and confirmations can be very time consuming and may annoy your current and potential customers. Are your customers on the on-the-go and want faster mobile notifications? TeleDirect has the solution for you.

Some of the benefits of our SMS mobile solution include:

• Control over your online dashboard to schedule SMS notifications days, hours or minutes prior to meeting
• Customized messages at the click of a button
• Professional and personalized responses
• Immediate notification to prospective customers and leads of what you have to offer
• This solution will engage, obtain and retain your customers

Our fast paced scheduling tool will impress your clientele and will set your business tactics apart from the others. Contact us to find out how we can get you in front of your customers before the competition! www.teledirect.com

Extra Hands to Your Company’s Upcoming Seminar

Does the thought of holding a seminar seem like a complete headache? You may be asking yourself, “Who is going to answer calls?”, “Who is going to make the reservations?”, and other stressful and tedious duties that your team would not be able to execute in the event of a seminar. TeleDirect provides a service called Seminar Edge that is available to take your calls 24/7/365!

Seminar Edge will provide your company:

• Instant online access to your seminar
• Toll-free numbers
• Attendee lists
• User-friendly reservation service
• Professionalism that will help fill your seminar

If you decide to change the details for your seminar, don’t worry! We can make those last minute changes too, down to the scripts and the attendance capacities! Start your Seminar Edge Campaign in less than 5 easy steps by contacting us today! www.teledirect.com

Are your Leads Cold as Ice?

According to a recent study at Harvard Business Review, U.S. companies there had an average response time of 42 hours when following up with web-generated leads. Taking too long to follow up with a potential customer can result in an online lead to grow cold. This study concluded that U.S. firms who “contact potential customers within an hour of receiving a query were nearly seven times as likely to qualify the lead as those tried to contact the customer even an hour later.” How is your company following up with leads? Do you fall into the 23% of companies that never even respond to their leads?

Following up immediately with leads by utilizing TeleDirect’s 2nd Life Lead service can lead to positive outcomes for your company such as:

• Generating revenue and increasing sales
• Higher ROI
• Growing and expanding business
• Acquiring lifelong customers

At TeleDirect, our team specializes in enhancing your company’s conversion rates and turning old leads into qualified ones for prompt transfer to your closers! TeleDirect’s 2nd Life Lead service will give you the best contact rate available. Contact us today to find out more: www.teledirect.com

Extended Team that Exceeds the Expectation

Does your current team fail to meet or exceed their sales goals? When goals aren’t being met, it can take a toll on the finances of a business. TeleDirect has a solution. Our Dedicated Plus system is considered an extension to your own sales team and high-quality Account Manager to ensure that your project is running on-time and efficiently. Depending upon the size of the project, we'll provide a team of up to 10 dedicated agents who will meet and exceed the goals of the project.

Benefits your company will receive from the Dedicated Plus service:

• Reduced need for escalations back to you or your employees
• All-in-one project management
• Increased efficiency
• Higher ROI
• Improved customer satisfaction

TeleDirect’s Dedicated Plus solution comes with a team of efficient and dedicated agents who work solely on your project and will provide a variety of customized solutions to fit your business needs. Our solution and results will exceed all expectations.
 “Talent wins games, but teamwork and intelligence wins championships.” ― Michael Jordan

Looking For Your ROI? We Have It!

Does your company need assistance with increasing results? Whether your business is launching a new or ongoing campaign, there is usually a desire to reach a target audience, engage with customers, and ultimately drive sales. Luckily, TeleDirect has a service called Performance Plus+ that will strategically place a company’s product/service in a 1-3 week implementation campaign to identify, document and evaluate actual results. The service will provide a full analysis with your preferred metrics depending on the nature of the campaign and ROI. Our program can give you immediate feedback to help your company determine projections and even amend performance goals.

Performance Plus+ is an effective solution for:

• Lead Qualification and Generation
• Market Research
• Customer/Client Outreach
• Appointment Setting
• Key Contact Acquisition
• Database Cleansing
• Fundraising

What are a few of the benefits that your company will gain from Performance Plus+?

• Increase conversions with skilled staff
• Verify/validate projections and goals
• Obtain an analysis of your business model

TeleDirect’s Performance Plus+ is your solution to overcoming and implementing solutions to influence the sales process in a positive manner. Please contact us today to get the most out of your return on investment! www.teledirect.com

How to Save your Customer and Employee’s Time

Are your customers needing service from multiple customer service representatives, as opposed to needing to speak to an actual person? Customers need their calls routed at the earliest opportunity possible, and having a system that does that will result in a satisfied customer. An automatic call distributor (ACD) is used to distribute and help manage large volumes of incoming calls. This system can route the call to a recorded message using Interactive Voice Response, to an agent, or can place the call on hold until an individual can receive it.

Your customers can receive benefits from the ACD experience such as:

• Intelligent customer service that will advance a customer’s experience and an agent’s productivity by routing calls to the appropriate line.
• Valuable information without speaking to a representative, resulting in saving both your staff and customer’s time.
• Efficiency will be enhanced significantly. A customer will have a sense of high-quality service when given customized call choices.

Satisfying your customer’s needs is one of TeleDirect’s top priorities, and using Automatic Call Distributor to manage your company’s calls will help handle that. Contact us today to start adequately managing your inbound calls: http://www.teledirect.com/teledirect-acd.html

Your Customer Contact Solution Resolved

Is your company missing sales, overdue on tasks, have a poor follow up method, and continuously missing new and current customer opportunities? Failing to execute these tasks can hurt your company tremendously.  Having a program with a hassle-free method of maintaining current clients and sales contacts has never been easier with TeleDirect’s Instant Sales Expert (ISE).

Our clients love that our ISE integrates with our 24/7/365 call center for:

●      Easy follow up
●      Customer surveys
●      Lead qualification
●      High quality calls and appointments
●      Unstoppable sales team with high quality access to customer outreach team

Benefits your company can gain from the ISE program:

●      Customer Contact Manager: This allows you to effortlessly schedule appointments, set follow up reminders, maintain to-do tasks, and send out emails.

●      Activities Tracking: This provides an instant analysis of activities and lead changes. Keeping track of current, future and recycled stages has never been easier.

●      ROI: Are your advertising dollars going to good use? ISE will enable you to revise your sales productivity and track lead sources to make sure that every advertising dollar sensibly spent.

By implementing TeleDirect’s ISE program, your customers will know that your company is always organized, professional, and on top of business. TeleDirect is constantly striving to make our client’s more successful and grow exponentially.  Contact us today: www.teledirect.com

How to Gain Customer Insight to Improve Your Business

Gathering information and feedback from leads can be extremely beneficial in making your business more successful. No matter the industry, surveying customers can boost sales and implement new changes that hadn’t occurred to you before. Surveys can provide your business with valuable information that, if used correctly, can create a greater competitive advantage.

Three ways a business can improve from surveying leads:

●      Business Intelligence and Market Research: Surveys are great ways to see who your competitors and possible customers are. Collecting this information is a strategic way to find out industry trends and evaluate market developments.

●      Customer Satisfaction & Retention:  Providing customers with a way to give your company feedback can immensely improve loyalty, customer satisfaction, and may result in new clients.  After collecting this information, decisions can be made in a timely manner to improve product or services.

●      Product Development: Customers like to know that their voice is being heard. Ideas from customers will not only improve customer satisfaction, but can also be a source of revenue generation. Customers, in a sense, can be an expansion of your product developers.

TeleDirect wants every customer to have the best service and will survey your leads to ensure that needs are consistently met. Close more deals today with TeleDirect’s surveying service: www.teledirect.com

How to Add More Hours to Your Business Day

Many customers have an expectation that if they have questions, concerns, or needs of any kind, that there is someone there to answer them no matter the time of day, or week.  What are your customers needing after hours when your company is closed?  Are there circumstances where an individual would have made a purchase if they spoke to someone 5 minutes after your company closed for the day?  Companies who are open 24/7/365 reap benefits that can completely change a customer experience and influence their purchase decision.

  A call center that is open 24 hours a day, 7 days a week, 365 days a year has a plethora of benefits to create more business for a company, including:

  ●      Speaking to a human: Customers like to have the option to speak to a human live representative. There is a high level of comfort, and personal interaction that will satisfy customers needs to gain trust.

  ●      Emergency situations: When any kind of emergency occurs after hours, a solution will not be made until the next day unless you have implemented a call center.  With 24/7 service, those who need to be notified to resolve the problem will be notified immediately and can tackle the problem at hand. Taking control of the problem in the moment that it occurs can make the situation much better, as opposed to much worse if immediate action is not taken.

  ●      Always reliable:  Having a call center is an extension of your current employees, yet they never go on vacation, nor do they call out from work.

  ●      Potential increased revenue:  Your current business hours will increase and, with the additional help, will be able to take on new opportunities as they arise.

  At TeleDirect, we will assist your company to ensure that business never stops.  We will be there for you 24 hours, 7 hours per day, 365 days per year.  What will you gain with TeleDirect on your side?

  Contact us today! www.teledirect.com

Protecting your Customer with Security Certifications

Does your company have a strategy to keep your customer’s private information secured? Not being responsible with customer information can result in a loss of trust in a customer’s eyes and can even shut down a company. Being able to provide a high level of security certifications for your current and future customers will put their mind at ease that their information is always secure.

  At TeleDirect, our high information security standards protect your customer’s information and protect your company from invaders:

  ●      PCI Compliant: PCI compliance is certified through Trustwave. This will help prevent cybercrime on credit card information as well as reduce security risk and protect a customer’s data.

  ●      ISO 27001 Certified: Plan, do, check, act.  These four actions are what our information security certifications ensure that all customer data, such as credit information and social security numbers, are completely secured to minimize all vulnerabilities.

  ●      HIPAA compliant: This compliance will protect any health information such as patient medical records or payment history. Information will be managed through confidentiality of a client’s treatment, health status and payments.

  When a company does not comply with security certifications, there can be disastrous effects including:

●      Government fines
●      Lawsuits
●      Cancelled accounts
●      Payment card issuer fines

  TeleDirect cares about the reputation of your company and security of your customer’s information.  Contact us today to provide high levels of security certifications to best suit your company: www.teledirect.com

How to Stay Competitive While Being Cost Efficient

Businesses are constantly trying to find new ways to remain competitive while being cost efficient.  One way to have the competitive edge while optimizing costs is to turn to Business Process Outsourcing.  Business Process Outsourcing (BPO) is a subgroup of outsourcing that turns over management of a specific business function to a third party.  This outsourcing function can also vary from customer-related services to internal services.

    Although the benefits of implementing BPO are endless, here are a few that your company can expect to see immediately with TeleDirect’s BPO solutions:

  ●      Access to highly-skilled and specialized resource agents:  Have access to individuals that can perform tasks more efficiently, which will result in better management of your company’s activities that are less central to operations.  BPO can provide a diverse talent pool that would be otherwise expensive to acquire.
●      Ability to focus on core business: Allow your executives to have more control over their most valuable resource – time.  A successful BPO can result in executives being able to designate more time to projects and their day-to-day responsibilities.
●      Increased capability and quality: This will allow the expansion to deliver new products and/or services.  Advanced call centers such as TeleDirect are established and help grow your company effortlessly.
●      Outdo your competitors: By having BPO, you can increase your competitive edge. Having a successful business outsource strategy will provide efficient services and resources that are beyond your company’s current scope.

  A company large or small call benefit from BPO. Outsource call centers such as TeleDirect aren’t just a basic call center, and can now provide BPO with multiple solutions for your company. Contact us today to see which BPO solution can help transform your existing processes: www.teledirect.com

Four Ways a Call Center Will Satisfy Your Customers

Having a negative experience with a call center can make someone believe all call centers are the same - impersonal, unhelpful responses, and being connected with someone that is not based in the U.S. This can lead to customers feeling less connected to the business. Fortunately, there are call centers that act in the best interest of both the customer and the company.  Effective call centers could be considered as an extension of your company and are not only there to answer complaints, questions, but for customer service support as well. Outsourcing calls will not only satisfy your customer, but can generate great benefits for your own employees.

Four benefits that a company and their employees will receive by hiring a call center:  

●      Relieve workload.  Employees should dedicate their work to core competencies rather than worrying about customer service that can be very hectic and stressful.  When an employee feels overworked, there is a high potential of them being unhappy and not producing high quality work.

●      Call centers personnel are bi-lingual. This allows a customer to feel more comfortable speaking in their preferred language and will fully understand the conversation at hand.  This will increase the possibility of a sale and customer satisfaction.

●      Call centers are open 24 hours, 7 days a week, 365 days.  This will allow skilled call center employees to keep in contact with customers while your own employees are off the clock.  Customers don’t want to be transferred to an impersonal recorded message and would much rather speak to a human.

●      Call centers can reduce costs.  Your company won’t have to worry about investing money into additional phone lines, additional facilities, or employee salaries.

Allow TeleDirect to be your U.S.-based, outsourced call center.  Our TeleDirect team will interact, engage, and connect with your current and future customer base, while not even realizing they are connected with a call center.  TeleDirect will not just process calls, but will serve and act as a voice of your company, while letting your employees focus on their core competencies.

Contact us today to be your extended team and long term asset: www.teledirect.com