The Cloud Based Platform That is Always on Your Side

Heard of “the cloud?” No, we don’t mean clouds in the sky. At TeleDirect, we use the cloud for our Automatic Call Distribution (ACD) system as a solution for a call center and answering service! This cost effective solution is backed behind knowledge, and over 50 years experience in the call center industry.

What can you expect with TeleDirect ACD? Just a few of the perks of the service include:

• Cost Efficiency: Forget about long-term contracts. TeleDirect provides per-minute pricing so you pay for what you use.
• Customer Integration: We guarantee complete compatibility with your current applications and software. This is done through our API-enabled, web-based integration.
• Call Recordings: You will have access to our call recordings! We provide full transparency to allow you to listen to our professionalism and expertise with your clientele!
• Cloud-Based: The cloud is your friend. The cloud will assist with focusing on collaboration, visibility and satisfaction. If you need reports and analytics, the cloud can instantly produce those.

If you are looking to take your business to the next level and leave your competition in the dust, contact us to find out more about our ACD solution: http://www.teledirect.com/teledirect-acd.html

Are You Aligned with a HIPAA Compliant Business?

Are you in the Healthcare business? Customer service and ensuring patient confidentiality and security should be a priority in the Healthcare Industry. TeleDirect is a HIPAA compliant business that will always comply with industry regulations and meet our internal proficiency standards through ongoing training and awareness programs.

You may be asking, “but how do I really know that TeleDirect could be strategic partner for my healthcare business?” Well, we have broad knowledge and experience assisting clients with their Medicare Advantage Plans, Medicare Supplements, Medicaid, Prescription Drug Plans, Health Insurance and Dental and Vision plans and have proven they can entrust us with their inbound and outbound contact center needs.

For your inbound healthcare solutions, we can take care of :

• On Call Physician support
• Concierge service
• New patient inquiries
• Tier I and Tier II customer service
• Overflow support for medical equipment servicing Medical Practice assistance (Dental, GP, Orthopedic MD)

For your outbound healthcare solution, we can take care of:

• Lead qualification for Healthcare Insurance
• Inpatient and Outpatient surveys
• Conduct HCAHPS, CAHPS and Corporate Wellness Program Surveys
• Telemarketing services for Medical Sales

Lead transfer to licensed agents Contact us today to partner with an industry leader in the Healthcare Contact Center industry: http://www.teledirect.com/healthcare.html

How to Outpace Your Competition With a Call Center

Are your employees trying to complete their daily work duties while handling incoming customer service calls? Trying to efficiently complete both of these tasks can be extremely difficult. This is a common problem for companies and can typically make employees feel overworked and/or overwhelmed with their workload. Considering a U.S.-based call center like TeleDirect could be the solution to this problem.

A few benefits to expect with TeleDirect as your incoming and outgoing call solution:

• Exceed customer service expectations
• Grow relationships with current customers
• Your company will have complete access to our software and your data at all times
• Every phone conversation is professional, friendly, and efficient

TeleDirect is open 24/7/365, answering your calls in 20 seconds or less, and can provide support for your customers in English, Spanish and video service in American Sign Language. Embark on a new level of customer service for your clientele and give your employees a realistic workload today: www.teledirect.com

An Instant Sales Team That Won’t Disappoint

You love your sales team, but they aren’t quite making their goals. Does this sound familiar? Stop losing potential sales by allowing TeleDirect to direct qualified leads to you immediately. Directing and remarketing leads to your company will get your sales team closer to closing sales and making their quotas!

Having our instant sales experts on hand will allow your company to have 24/7/365 access to:

• Customer Contact Manager
• Activities Tracker
• ROI analysis
• The best sales people on high-quality calls and appointments

Your sales team will have contact with customers that are ready for business. Our customer outreach team will help with:

• Customer measurement
• Attracting visitors
• Retaining customers

Let TeleDirect deliver the results that your company needs to succeed. Contact us today to find out how our latest technolgy advancements and professional sales team make the sales process as seamless as possible: www.teledirect.com