Getting Started with TeleDirect Call Centers

In today’s business world, there are so many things to keep track of, between finances, marketing and the day-to-day operations. For this reason, many businesses choose to outsource one of the most time-consuming portions of their operations—customer service.

Some businesses hear horror stories of outsourcing their customer service, especially when it comes to language barriers. At TeleDirect, this is not a concern at all, as our customer service representatives are all based right here in the United States and are thoroughly trained to take your calls and provide helpful information to all of your customers. In addition to all the outstanding phone and online chat service that we directly provide, we make your customer and lead management easier than ever with our various programs, including Instant Sales Expert, Instant Project Expert and more!

Do you need a hand with your customer service? Getting started with TeleDirect Call Centers is easy! Go online to www.teledirect.com and create a free account to set up a script, set your FAQs, build a catalog, enter meeting information and seminar data and more, all for free. That’s right—you’ll pay absolutely nothing until you need a toll-free number.

Once you’ve decided to begin full service with TeleDirect, you’ll have access to all of our outstanding call center service benefits, including:

No charge toll-free numbers for your customers to call for information.
Instant setup of scripts, toll-free numbers and more.
Thorough lead management that allows you to update and track leads, measure ROI and assign leads to locations and employees. Your leads will never disappear, and your account never expires!
Guaranteed 24/7/365 service that allows you to change your scripts, add FAQs, view your data and have your calls answered at any time of any day, all year long.

There’s no reason to wait any longer to revolutionize your business’s customer service. TeleDirect can maximize your company’s efficiency by taking your customer service to new heights.

If you’re interested, you can sign up for our service online or call our consultants today at 800-776-1081. Connect your callers to live, professional representative with TeleDirect, and never look back!

TeleDirect is ISO Certified!

There are a number of ways in which TeleDirect truly sets itself apart from the call center competition, not the least of which is the fact that we are officially ISO certified! This is a security level that only a handful of companies throughout the company have managed to achieve, yet we provide this level of security to our clients every single day.

What does it mean to be ISO certified? It means that your data is extremely secure in our hands. More secure, in fact, than the vast majority of the companies in the entire world. When you grant us access to your data, we make it our sworn duty to carefully guard the integrity of all the customer information that we process.

When we say that this level of security is rare, we mean it. Only 57 companies in the United States have achieved certification in ISO 27001 Information Security Management, and TeleDirect takes great pride in being the only call center on the list. The certification process is quite rigorous, and involves passing an in-depth network and in-office systems audit. We also need to follow a stringent daily management system to help create a working environment that is absolutely intolerant of any insecure information practices. This ongoing discipline of ours forever ensures the safety and security of your data, as long as it’s in our possession.

The trust you can place in TeleDirect’s security can’t be overstated. These are extremely tough times for data security. As technology continues to evolve, data theft becomes easier, since we are performing so many information transactions electronically or online. Identity theft is a rampant crime these days, and being able to fully protect yourself from it is a priceless commodity.

TeleDirect is based in the United States and is fully secure. It only makes sense to place your trust in the only call center to achieve ISO certification. With us you will find stability, security and, of course, a thoroughly pleasant working relationship. Contact us today to find out how the full extent of our services can truly transform your business.

Choosing Your Perfect Call Center

Once your business has reached a certain level of success, you’ll find that you might be unable to keep up with customer service without outsourcing to a call center. Of course, the choice of which call center to use is an extremely important one. You’re handing the reins over to a group of people that aren’t employed by your company and don’t necessarily have any previous experience with your business, so you need to be sure that what you’re getting is high-quality, trustworthy service.

Once your business has reached a certain level of success, you’ll find that you might be unable to keep up with customer service without outsourcing to a call center. Of course, the choice of which call center to use is an extremely important one. You’re handing the reins over to a group of people that aren’t employed by your company and don’t necessarily have any previous experience with your business, so you need to be sure that what you’re getting is high-quality, trustworthy service.

The next step is to begin researching different call centers. Definitely take the time to meet with multiple different centers, and don’t accept the first offer you get. You should be diligent in your search until you find the company that offers you the best balance of quality, price and value.

More things to consider about call centers: what are their values? How long have they been in business? How do their other clients feel about them? It can definitely be tempting to choose the cheapest service, but remember that most times, you get what you pay for.

Once you’ve found a call center that you think works best for you, don’t be afraid to ask for a small testing period. See if you can listen in on a few of their calls to see how their customer service representatives handle customer relations. Talk to the call center manager and see how he or she controls the workflow of the center. This is all an important part of choosing your perfect call center.

If you’re looking for high-quality customer service, be sure to look into TeleDirect Call Centers. For over 20 years, our highly trained customer service representatives have been answering calls with a friendly, helpful demeanor that has endeared us to our clients. Visit our website or contact us today for more information about what TeleDirect can do for you!

Making it Happen: TeleDirect

At TeleDirect Call Centers, we have all the tools necessary to transform your business’s customer service into a service you can be proud of. Whether you’re looking for excellent lead development, professional calls, instant messaging software or much more, TeleDirect can make it happen.

Here are some of the benefits your business will receive from a partnership with our call centers:

• The Call Center. Our customer service representatives are highly trained and professional, ready to take your calls and provide ample information to your customers. Our On Demand Call Center software gives you an unprecedented amount of control, giving you access to immediate script changes and working toll-free numbers.
• Pledge On Demand. For over 20 years, TeleDirect has been supporting pledge clients. This experience gives us a true understanding of the unique needs that they come with. Our services include live, web-based on air reporting and toll free numbers. You will have the ability to record a custom greeting with your president, or even a celebrity who endorses you. All of this and much more, from TeleDirect’s Pledge On Demand.
• Instant Sales Expert. This online customer relations management tool helps you to avoid missed sales, overdue tasks, poor follow-up and any other missed opportunities. It is integrated with our 24/7/365 call center, giving you fast and easy lead follow-up, customer surveys and more. The power of your sales team will increase exponentially with the instant access to TeleDirect’s customer outreach base through ISE.
• Instant Project Expert. This project management software helps us manage projects with our clients and helps our clients organize their own internal projects. This service is completely free and will instantly streamline your project management.
• Operations. We can talk up our software as much as we want, but we know that means nothing in comparison to a friendly, professional, efficient group of customer service representatives. We have exactly that, as our team is trained to create powerful Moments of Truth that will have your customers coming back for more.

If you have any other questions about what TeleDirect can do for your business, be sure to visit our website or contact us today. Whatever your business needs, make it happen with TeleDirect Call Centers.

Get Better Sales Leads with TeleDirect

Today’s business world is highly competitive, which means you need to always be on top of your game if you want to get lots of high-quality sales leads. However, many businesses don’t have the resources necessary to generate leads in more than a few different areas of marketing.

This is where TeleDirect comes in. Telemarketing is one form of promotion that is proven to help organizations significantly increase their lead generation. Most companies prefer to hire our call centers to perform telemarketing duties for them, as we already have the expertise required. With the telemarketing work outsourced, the companies can then focus on other areas of marketing that they can perform in-

You probably know the telemarketing process as simply calling customers and communicating with them, but there is quite a bit more to it than that. In fact, the phone calls are simply the final stage of a lengthy process. A great amount of market research goes into determining which people are potential customers. Once leads are discovered, their information is inserted into a fully comprehensive database so that they can be organized by a wide variety of different criteria.

Every platform a customer uses to get information about any related product or service is visited to get the information that we collect. Our experienced professionals are able to piece together how likely a person is to be receptive to telemarketing for your brand based on the information that we collect on them. Basically, their behavior creates a consumer profile.

Once this profile is formed, the targeting process can begin. Our professionals will contact them over the phone and speak about your products and services and how they can be beneficial. The approach they use in speaking to your customer depends on the profile that has been pieced together. This personal approach is extremely important, as many of the customers we contact tend to not be easily influenced by other types of promotional campaigns. This is what makes us at TeleDirect professionals—we know how to reach out to individual consumers and give them the special treatment they need to feel safe with your brand.

Does your business struggle with lead generation? That doesn’t have to be the case. Hand the reins over to TeleDirect Call Centers, and let us handle your telemarketing needs. Contact us today!

The Professionalism Found in Call Centers

If you’ve ever called into a call center, you may have noticed that the customer service representatives had a certain level of professionalism over the phone. That professionalism isn’t merely limited to the telephone, however. The work life inside the call center itself reflects the pleasant yet business-like approach that representatives are trained to conduct over the telephone.

It’s always nice to walk into your workplace, see people enjoying their work and carrying themselves professionally, representing themselves well with the attire they choose to wear. It’s important to carry a professional atmosphere in a call center, particularly when working with companies that are outsourcing their customer service and are looking for reliable people to represent them. Because of this, it’s critical to follow a reasonable dress code that reflects the attitude of the organizations we're representing.

Most business people agree that one’s appearance reflects the culture of his or her place of work. Therefore, at TeleDirect Call Centers we try to adhere to a more formal dress code. Men likely wear attire that would consist of khakis, Dockers or other formal slacks, long-sleeved button down shirts or neat polos, a belt, dark socks and formal shoes. Employees in higher-up positions typically add a tie to their attire, which brings a sense of glamour to the management style.

Women also are subject to dress codes, with similar standards. Formal pants or trousers, blouses, sweaters, skirts, dresses or cardigans are commonplace in call centers. Footwear might range from shoes or flats to low heel boots. Professional hairstyle and accessories are also typical.

Of course, every call center is different, and the level of rigidity in the dress codes will typically reflect the business’s general attitude as a whole. What’s more important than any type of dress code or formal conduct is creating an efficient and enjoyable workplace that people actually enjoy coming to. This makes it much easier to perform high-quality work.

With TeleDirect Call Centers, you can be sure that your customer service will be handled with the utmost professionalism, both in the workplace and over the telephone. Visit our website or contact us today to learn more about how our services can transform your business.

Using a Call Center to Build Your Customer Base

Most business owners quickly find out that customer service is just as important in building their brand as marketing. One bad experience with a customer service representative can send a customer packing for good, and even lead that person to steer away other potential customers, as well.

Many times, these bad experiences come when businesses stretch themselves too thin and try to handle customer relations in-house. An easy alternative to this is hiring a professional, reputable call center to manage your customer relations. Over time, you’ll discover that this will even help you to build your customer base.

A professional call center will give customers a great first impression of a business, whether they’re calling for assistance with a problem or have a question they need answered. Call center employees will be provided with a great wealth of knowledge about your business so that they are able to answer questions quickly and knowledgeably. They also will be much more efficient than in-house employees when it comes to redirecting messages to their proper locations and offering technical and back-office support solutions.

Once you have a call center working for you, your business will be able to focus much more on important areas like hiring, marketing, human resources and more. Customer service takes up quite a bit of time and energy, so the effect of removing this burden should not be underestimated. Each area of your business will be able to receive more manpower when customer service is taken out of the equation, and with more money and energy devoted to marketing, you will be able to generate even more leads for your customer service team to handle.

The team at TeleDirect Call Centers has over 20 years of outstanding customer service experience. With our services attached to your business, you will be able to leave the customer interactions to us while you focus on building your customer base and growing your company. Contact us today to get started with all of the great services we have to offer, and discover the power that comes with working with a call center like TeleDirect!