Big Data’s Growing Impact

The truth is that our technology driven society is, and has been, growing at an alarming rate and it is not slowing down. We live in a world where information can be accessed from nearly anywhere on earth and our market choices, contacts, transactions, and most of our digital lives is being stored somewhere in one way or another. This is Big Data.

Large companies and government agencies are not the only ones facing the Big Data dilemma. Small and mid range companies are also finding the need to store and analyze more and more data as our technology advances in a globalized marketplace. The days of purging old files to make room for the new ones are numbered; today’s businesses are in need of serious solutions.

Big Data is here to stay as we become ever reliant on our electronics and companies working in the realms of information technology are constantly devising way to keep up with the exponential growth of data. This task is not an easy one as the uses for such an array of information are nearly as limitless as the types of data that are present.

Because the data that companies compile is not shrinking, the need to harness and translate this data is also growing at an exponential rate. Analysis opens the door to huge business opportunities as well as the ability to stop fraud and theft and create up to the minute risk analysis. The trouble lies in finding the right information to analyze amidst the ones and zeros.

To be able to analyze such massive quantities of data is a valuable and vital tool to any business regardless of size. Without analysis, this information is not only hard to quantify in any usable manner, but can range from documents files to the latest social media postings depending on the company.

This is the analyst-in-a-box approach that so many small businesses need to gain control of their data storage needs. Failure to grow with this technology could have dramatic results for companies seeking growth in this competitive marketplace. Contact TeleDirect today to see how your business can tackle the Big Data challenge head on to keep your business moving full steam ahead.

Cloud-Based Solutions from TeleDirect

At TeleDirect, we are always on the lookout for the next big technological trend in customer service so that we can keep your business on the cutting edge. Now, we’re putting our efforts into establishing cloud-based customer service technology that should further enhance the convenience and business-friendly nature of our customer service.

One of the main issues that arises with traditional call center operations is that customer service representatives require access to all kinds of spreadsheets and databases that contain the information needed to answer the questions of customers. Any information about your business that you need us to know is likely contained within these types of documents. This type of service isn’t always extraordinarily efficient. For example, some representatives might be slower to get the information they need, meaning they would need to transfer customers to people who have answers or call other representatives for assistance when on the phone with customers.

With cloud computing, we can instantly update the capabilities of our customer service operations. Instead of having an inconvenient mass of spreadsheets, databases, and documents, our customer service representatives can use tools that allow them to instantly retrieve important customer information, customer history, contact information and more all from one central location – the cloud. All customer service representatives and call center employees have access to the cloud, as well as our clients, meaning that you can update this information and have it instantly seen for our entire customer service team.

Cloud computing services in customer service can also directly benefit the customer. The cloud enables the creation of self-service stations, which allow customers to instantly seek the answers to their questions themselves or to create a log of any troubles they have with products. Customers also could have the ability to post ideas about products that could have a great benefit for your business. It’s a way to make customer service more engaging than ever before!

For more information about our work with cloud-based technology, contact us at TeleDirect today. We constantly strive to bring your business the best in new customer service technology!

Direct IVR Solutions from TeleDirect

Many businesses and call centers today are constantly on the lookout for tools that can reduce costs of making sales, customer service, collections, support calls, and more. One such tool is IVR, which stands for Interactive Voice Response. At TeleDirect, we use Direct IVR services to cut costs and increase efficiency in all of our operations.

Many companies choose to use IVR services to help establish 24/7 business operations. This is partially how we are able to constantly serve your customers. The use of IVR, voice automation, and other technologies allows any questions from your callers to be answered without the presence of a live customer service representative. While we believe in the importance of having live representatives available as much as possible, it is also important to have a system that works when there is no representative availability.

We can also use our IVR system to identify and classify your business’s callers. Since we can identify your callers before we even pick up the phone, we are able to better personalize our services for that customer’s specific needs. Imagine how impressed your customers will be when you answer the phone and already know who’s calling and how they can help you!

In addition, IVR services give more options to callers when lines are busy. In the event that you have a huge rush of callers to our phone lines, the IVR service gives the caller the option to wait for the next available representative, work with the automated service or request a call back from a live representative as soon as possible. The idea is to give the customer the option to avoid a long wait on hold while still ensuring that they will get the service they need.

Finally, IVR allows your business to prioritize your customers. If you have customers that you classify as being major clients, loyal customers, or anything else you consider to be a priority, you can move them to the front of the line when they call in. It’s a great way to reward people who consistently do business with your company.

To achieve all of the great benefits from IVR technology, work with TeleDirect today! Visit our website to learn how you can get started with our services.