The Moment of Truth

At TeleDirect Call Centers, we understand the value of prompt and professional customer service. For more than two decades, clients have trusted us as the first point of contact between their businesses and customers. We’ve worked to perfect that first impression, relying on our trained customer service representatives to shine during the Moment of Truth.

What is the Moment of Truth? Simply put, it’s the very moment our CSR engages your customer for the very first time with courtesy and professionalism. Each and every Moment of Truth builds the bridge of trust between your company and its clients. The first contact sets the overall tone for the experience, which is why we strive for complete perfection.

TeleDirect Call Centers’ team members show what they are made of every time they make a first impression. It’s one of their top skills because it’s our highest priority and our track record of successful interactions is what has kept our company going for more than 20 years. We know our representatives will handle the needs of each caller with the utmost care and consideration, ensuring that each Moment of Truth leads to a stronger working relationship with your clients.

With TeleDirect Call Centers handling the initial phases of each interaction, you can rest assured that your communication with customers will go smoothly. When our CSRs ease the transition from directory to your professional sales team, it makes it easier for your sales reps to focus on doing what they do best.  No more missed opportunities and everyone gets to experience the benefits of the Moment of Truth.

Why not free up valuable staff time? We have the training and experience to handle the critical first step of every sale. For more than 20 years, we’ve kept clients happy with state-of-the-art technology and good old-fashioned customer service. With TeleDirect Call Centers at your service, there’s no more hiring and training CSRs, waiting for 800 numbers or relying on your own employees to answer time-consuming calls. 

Let us show you the real value of The Moment of Truth. As soon as you sign up for our services, our professional CSRs will be ready and waiting to provide your customers with a positive experience they will remember.

Contact TeleDirect Call Centers at www.teledirect.com, and get started today!

Using TeleDirect Call Centers to Convert Website Leads

The most effective way to secure strong sales is to handle each lead with the utmost care. When using websites to maximize leads, it’s important to have someone there ready to respond quickly, but when it is not practical to keep your business open 24 hours a day, a call center can be of great service. 

TeleDirect Call Centers has decades of call center experience and understands the importance of fast, professional responses to leads. Our trained customer service representatives will give your potential clients the answers they need to make the move toward a sale. We respond to phone calls, chats or web form emails immediately by our 24/7 staff, turning site visitors into leads and orders.

The Internet has given businesses the advantage of reaching many potential customers with less effort, but now companies are struggling to meet their customers’ demands in a timely fashion. In order to offer customers a rapid response, our team will get in touch with potential customers as soon as possible. After all, leads remain hot for a short time and businesses that leave customers waiting for days, or even hours, will find their hard work resulting in few sales.

Once you have invested time and talent into perfecting your products and services, why would you let your efforts go to waste? When you use TeleDirect Call Centers, we will provide your sales team with the best support available, setting the stage for sale after sale with the efficiency, courtesy and professionalism you need and deserve.

Why miss the opportunity to meet your customers on their own terms? By letting our call center professionals make first contact and transfer hot leads to your best representatives, you can more easily convert them into sales. 

Each lead will be handled with care, and from the moment of inquiry to the transfer, you can rely on us to give your company a head start by turning online inquiries into potential customers.

Time after time, we have helped businesses make the most of their investments. By using our call center service to convert leads into sales, you can watch the returns on your team’s investment multiply. Visit www.TeleDirect.com today for more information and to get started today!

Have a Hot Lead? We'll Get it to the Right Place

 

Wouldn’t it be great if you could channel the best potential customers to your most talented sales people? It would save you time and money, not to mention boost profits.

In order to run a successful business, you have to trust your team to make the best use of their work time, but for sales representatives, that can be tough. When most of those hours are spent responding to dead-end phone calls from non-committing customers, you have to wonder how they might perform if only working with customers who are genuinely interested in working with your company.

At TeleDirect Call Centers, we know how important it is to turn leads into sales. If your best sales people are stuck on the phone for hours a day with customers who are not that interested, they’ll be unable to show their real worth to the company and miss out on possible commissions. Instead, consider letting TeleDirect handle your hot leads!

TeleDirect Call Centers has decades of experience in qualifying leads. Our representatives engage potential customers to determine their level of interest in your products or services. From there, we transfer them to the appropriate members of your sales team, where the deal is finalized. Through our hot transfers, we are able to give your company the advantage, and by prescreening with our state-of-the-art software, we send the hottest leads to your best team members in time, every time.

Each hot lead is tracked, allowing you to see for yourself how leads in the right hands turn into sales. Using our service to help coordinate these sales will take some of the pressure off, letting your team do what they do best.

As always, when TeleDirect handles your leads, every customer will be treated with dignity and respect. Those with questions and concerns will be directed to a knowledgeable member of your staff, while those ready to make a purchase will be routed directly to the people who will finish out the sale. 

Freeing up your best people from spending valuable time on the phone with lukewarm leads will allow them the time to do their greatest work with the hot ones. Don’t miss another opportunity—let TeleDirect Call Centers put your company’s hot leads into the right hands. Visit us at www.teledirect.com to learn how we can help you!

Why the Location of Your Call Center is of Crucial Importance

 

In times when everyone is trying to save a buck or two, the question of outsourcing always comes to mind for business managers. When it comes to customer service lines, everyone always wants to know—does the location of your call center really make a difference?

While there are a few ways to answer this question, there are a couple of major factors that play into it. The first and usually most important to the service provider is about price. It’s often much cheaper to outsource customer service calls offshore.

This brings up the second factor: customer comfort. Most customers want the ability to share questions and concerns with someone who not only understands English, but also has a firm grasp on conversational colloquialisms and tone. This type of communication is something that comes with shared cultural experiences, which is often lacking in speakers who are located across the globe.

Many companies opt for oversees call centers because the working rates of operators are much lower, allowing for service at a lower price. What they may not be factoring into these costs, however, is the additional call time that may be required to effectively understand or respond to a customer need, not to mention the impact of lost customers due to unsatisfactory service.

The third most noted factor in choosing a call center location is supporting the national economy. When companies choose to outsource call center jobs overseas, the money spent from employee incomes does not circulate in the U.S. This has been a huge issue for many American business owners interested in improving the economic state of our country as a whole.

With all these factors, it's safe to assume that location may be one of the most essential aspects of providing quality customer service. While price is a major consideration in choosing a call center, service and customer satisfaction are equally, if not more, important. 

At TeleDirect, we offer professional and courteous customer service directly from our Sacramento based call center. Each of our customer service representatives has all the necessary tools to meet the needs of your customers in an efficient and friendly manner, along with support from knowledgeable supervisors and trainers. 

We would love to provide your company with customer service solutions. If you are interested in learning more about our call center services, please visit us at www.teledirect.com.

Instant Messaging – Grownup Style

Getting the most from a call center means going with a company that is able to provide the most up-to-date options for customer service. That’s why TeleDirect has integrated instant messaging into the way we handle our clients’ needs, one customer at a time.

Many people are initially put off by the idea of using instant messaging in the workplace, but this tool can be extremely valuable in saving you time and money. The mobile generation has come to rely on efficiency and effectiveness, and adding instant messaging to customer service provides just that. 

Here’s how it works: When a call is taken by one of our customer service representatives, we do our best to provide the caller with adequate answers to real questions. However, sometimes a question might be so specific that it goes beyond the field of a particular CSR’s expertise. This is where instant messaging can play a major role in efficiency and customer satisfaction.

Rather than placing a customer on hold, our CSR is able to use our instant message feature to ask another representative for a solution. This open dialogue between CSRs ensures that all information is readily available without the inconvenience and lost time of transfers or holds. 

Remember, a chain is only as strong as its weakest link. By implementing a network of shared knowledge directly into your call center service, you can create a user-friendly interface designed to help your business or organization run as smoothly as possible.

Not only does instant messaging make service faster, it also saves your business money. When CSRs are able to find solutions quickly, they are able to assist more customers, who become happier when their questions and concerns are addressed by one representative in a timely manner. Cutting down on hold times and missed transfers is always a good thing for customer relations.

When considering ways to make the most of your call center service experience, look into available instant message or chat features. This once juvenile boredom buster can drastically transform your customers’ experiences and generate loyalty and trust, all while saving you money.