How to Save your Customer and Employee’s Time

Are your customers needing service from multiple customer service representatives, as opposed to needing to speak to an actual person? Customers need their calls routed at the earliest opportunity possible, and having a system that does that will result in a satisfied customer. An automatic call distributor (ACD) is used to distribute and help manage large volumes of incoming calls. This system can route the call to a recorded message using Interactive Voice Response, to an agent, or can place the call on hold until an individual can receive it.

Your customers can receive benefits from the ACD experience such as:

• Intelligent customer service that will advance a customer’s experience and an agent’s productivity by routing calls to the appropriate line.
• Valuable information without speaking to a representative, resulting in saving both your staff and customer’s time.
• Efficiency will be enhanced significantly. A customer will have a sense of high-quality service when given customized call choices.

Satisfying your customer’s needs is one of TeleDirect’s top priorities, and using Automatic Call Distributor to manage your company’s calls will help handle that. Contact us today to start adequately managing your inbound calls: http://www.teledirect.com/teledirect-acd.html