Tips for Retaining Great Customers

You might have built up an outstanding customer base, but the work doesn’t end when you’ve attracted them to your business one time! A great business works just as hard to keep the patronage of its existing customers as they do to attract new ones.

Retaining your customers isn’t extremely difficult, but it does take a willingness to go the extra mile in a lot of situations, particularly customer service. Here are some tips we've found at our call center for how you can keep your customers coming back to you over and over again.

• Customer Service should always be extremely positive and friendly. People don’t want to deal with negativity! Their experience with your business should be pleasant.
• Aim for perfection. Customers won’t be able to help but be amazed at your dedication to providing the perfect customer service experience.
• Listen. Customer service representatives should be as good at listening as they are at communicating. Make sure your customers know that you are listening to them and understand what they’re telling you, and that what they think is important to you and your business.
• Go above and beyond. Exceed your customers’ expectations by giving them a little something extra, whether it’s a coupon, a gift of some sort, or simply a genuine compliment. People love to feel as though they’re receiving special treatment, so this is a great way to keep your customers happy.
• Give options. If a customer comes to you with a question or a problem, give multiple possible solutions and then recommend which course of action to take. This will show that you are knowledgeable about the situation and are personally invested in helping them solve their problem.
• Make your service efficient. You can be the most pleasant person in the world, but in the end, people don’t want to be dealing with customer service representatives for a very long time. Be polite, yet help solve their problem or address their question as quickly and easily as possible so that they can happily go about their business.

TeleDirect Call Centers' customer service representatives practice all of these tips every day, and love the feeling that comes with seeing a satisfied customer. Visit our website or contact us at TeleDirect today to learn more about the outstanding customer service we can offer you and your company!