Customer Service is Our Business

When it comes to tried-and-true customer service, it’s simply hard to beat the professionals at TeleDirect Call Centers. We can say this because customer service is not only what we do well now, but is what our company was founded on back in 1961.

About 50 years ago, we began our company as a small answering service with only a handful of clients. However, since that time, we have grown into a full-service call center, with a reputation for offering the best in customer experiences. No matter what your demand, we are equipped with the people and technology to handle whatever volume of calls you need.

Simply put, TeleDirect has a long history of providing business owners with the best call center service available. Our customer service representatives (CSRs) know what it takes to make sure customer concerns are taken care of and that hot leads get to the right location each and every time. Our CSRs are carefully selected during the hiring process so that we are sure to have individuals who are committed to providing a top-notch impression of your organization every time someone calls.

So what makes TeleDirect so great at customer service? It really comes down to what we call “The Moment of Truth.”

This moment is the most critical part of any customer interaction, and is the first impression that your caller has of your company. For many business owners, it can be frightening to think that your reputation hinges on the ability of your call center to properly address customers. However, the friendly and helpful CSRs at TeleDirect are trained and experienced at doing exactly what it takes to ensure your customers are happy with the service they receive.

In addition, we provide our proprietary CRM tool, which uses the latest technology to maintain call control, streamline the flow of calls and provide real-time reporting.

If you have yet to discover the long list of benefits that come with using TeleDirect Call Centers for your customer relationships, we invite you to give us a call today at 1-800-776-1081 or email sales@teledirect.com. We would be happy to show you first-hand just how effective our CSRs can be!