Advantages to Domestic vs. Overseas Call Centers

One of the most common debates that rises among businesses looking to employ a call center is whether it is more advantageous to use a domestic call center or one that is based overseas. At TeleDirect Call Centers, we firmly believe that our domestic services hold many advantages over your average overseas call center, for a variety of reasons:

There’s no language barrier.

Isn’t it frustrating when you call a customer service line and you wind up being connected with a person who speaks only broken English? With a domestic call center like TeleDirect, your customers can be sure that there will be no language barriers. They will be able to get through a conversation swiftly and get clear solutions to their issues.

You’re keeping jobs on American soil.

In a time of high unemployment, every job that stays in our country is extremely important. Using a domestic call center keeps jobs in this country and is a sign that you are doing your best to help the American economy.

They’re more personal.

Most overseas call centers are extremely large, and the prevailing mentality in such a workplace can be a very “clock in, clock out” mindset. Domestic call centers like TeleDirect feature more of a small office environment, which provides more opportunities for employees to build relationships with each other and with customers. This in turn creates a better working atmosphere, so your callers will be speaking to an enthusiastic CSR, rather than a disgruntled one.

That “close to home” feeling.

Perhaps most simply of all, it’s just comforting knowing that you are speaking to someone who is close to home. There is a part of our minds that enjoys knowing we’re speaking to someone who is likely to have had a similar life experience, a more similar way of thinking and basically, someone you can relate to. Domestic call centers offer that “close to home,” relatable feeling.

TeleDirect offers first-class customer service call centers with that personal touch your business is looking for. Contact us today, www.TeleDirect.com, for more information on what our business can offer yours!