Save Time and Money with Interactive Voice Menus

 

 Whether you have a hot lead or a customer concern, you want to be sure that your incoming calls are routed to the right department. If there’s a potential client on the line, for example, it would be great to get that person to one of your crack sales staff members; on the other hand, if there is a customer who’s unhappy and needs support, it is in your best interest to give them the service they need through a qualified customer service representative.

Let’s face it—one of the biggest customer complaints out there is the hassle that is associated with calling customer service lines. Hold times can be long and the automated voice that greets you can direct you to places you never wanted to be in the first place. It’s frustrating to be asked to select from confusing menus when all you want to do is speak to someone about your issue.

While the ideal situation would be to have an actual person answer the phone right away for every customer call, we know that this is neither practical nor efficient. However, with an effective interactive voice recording menu, or IVR, you can be sure that your calls are going to the correct destinations, while significantly cutting down on customer frustrations.

At TeleDirect Call Centers, we use quality tested IVRs to direct the calls of our clients’ customers efficiently and in a timely manner, no matter the time of day or call volume. Because of this, our clients are able to set up their phone systems so that callers are pre-qualified to speak with different departments without the numerous transfers or hold times.

We have worked hard to perfect the IVR process to make it as efficient and hassle-free as possible for your customers, sales leads and more. Our proven methods are sure to get your calls into the right hands, providing helpful assistance to your most important callers.

Whether you have high or low call volume, using the IVR system from TeleDirect is a great way to provide 24/7 support for everything from routing calls and voicemails to communicating automated information about your company.

If you have yet to discover the power of an IVR menu for your company, contact TeleDirect Call Centers today. Visit www.TeleDirect.com for more information!