TeleDirect's Pledge on Demand Software

It has just gotten easier than ever to accept donations, thanks to TeleDirect’s Pledge on Demand software offered by our call center. The software allows your company’s donors to call in 24 hours a day, seven days a week, 365 days a year and experience a friendly, professional and (most importantly) efficient donation process. This “moment of truth,” as we call it, will let your donors know exactly how much you appreciate their contributions.

Real-time reporting on the web allows your programming staff and management team to stay up to the minute on what is popular with your donors. TeleDirect provides you with features like live demographic look-up and instant revenue reports, which can be ordered by gifts, program or the geographic location of your donor. Online ACD reports allow you to see the number of calls received, true minute usage and average call time. You’ll also have the ability to create user accounts to give permissions to your support staff and on-air talent.

When it comes time to send gifts to your donors, TeleDirect provides you with plenty of options, including email gifts, time-based premiums, controlled inventory for tickets, charge incentives and more.

The pledge page also allows you to keep track of your donors and arrange them by “comments” or “no comments.” This gives you a smaller list of donations that may require further review.

There are also plenty of features with TeleDirect’s Pledge on Demand software that will save you both time and money, including schedule uploads, break codes, premiums and your membership database. You’ll be able to edit frequently asked questions as you wish so that all critical information is available immediately to your donors without them having to spend call time on those issues. A scripting tool allows you to change your call scripts on the fly so that they are personalized for each donor.

The best part about the Pledge on Demand software is the way it connects you with your donors. The interactions through the software are as seamless as if they contacted you directly. Meanwhile, their data is completely safe, as evidenced by TeleDirect’s ISO certification.

What are you waiting for? Maximize your donations today while increasing your donors' security with TeleDirect Call Centers. Contact us today to learn how you can get started!

Why Call Center Careers are More Fulfilling Than You Think

Have you heard a lot of negative opinions about careers with call centers? Take them with a grain of salt. There are certainly negatives to any job, including those in call centers, but you shouldn’t let them sour you to the overall experience. In fact, making a career out of working in a call center can be way more fulfilling than you might initially think.

Here are some of the best parts about working in a call center. Perhaps after reading these, you’ll have a different opinion about the daily life of a call center employee!

• You have the freedom to move. Most call centers have branches of their company all across the country. If you want to pack your bags and move to a different place, chances are you’re going to have a lot of options that allow you to still remain as an employee.
• There are many different departments. Call center employees aren’t necessarily all taking calls. There are IT departments, training departments, management departments, quality control and more. You aren’t limited to the kind of work that you can perform in a call center, and you can easily learn new skills should you desire to do so.
• Rapid advancement opportunities. Because all of the departments in these organizations are housed in the same center, it’s very easy to gain experience in multiple areas. Most companies prefer to promote from within, so the experience you gain may allow you to move up the chain in a call center more quickly than you might be able to in another business.
• The pay. Obviously this depends on the company and the type of call center, but the pay can be very lucrative for call center employees. Call centers that don’t outsource their work will pay more than call centers that do. If you’re performing any sales work, you’ll have opportunities to make more than just an hourly wage. The competition to hire employees is high, so call centers are forced to pay fair, competitive rates.

These are just a few of the benefits that go along with a call center career. If you’d like to hear more about why you should choose a call center career, contact TeleDirect, and we’ll provide you all the information you need about your daily life on the job!

Instant Messaging Services from TeleDirect

At TeleDirect Call Centers, we’re focused on providing you with the highest level of customer service possible. This means we have to go above and beyond outstanding phone service. We venture into all different realms of communication, including the instant messaging services that we use on a daily basis at our call center.

Some people with more traditional views on the way business should be conducted are put off by the idea of using instant messaging in the workplace. However, the high level of efficiency that this tool provides means that you’ll save a tremendous amount of time and money upon implementing it. Since mobile devices have made so many people come to rely on quick, easy forms of communication, instant messaging can be exactly what your company needs to get business done in the most efficient manner possible.

The greatest use for TeleDirect’s instant messaging comes when a customer has an extremely detailed question that may take some time to answer properly over the phone. Let’s face it, we all hate being put on hold, and so do your customers. This is where instant messaging can be so effective. Rather than placing the customer on hold, our customer service representatives can fire off an instant message to ask other representatives for solutions to the customer’s problem. This process allows you to completely wipe out the inconveniences of transfers and lost time.

Since instant messaging helps you get business done faster, it’s also saving you money. Since customer service representatives will be able to find solutions quicker than ever before, they’ll also be able to address more customers in any given day. Meanwhile, your customers will be more satisfied than ever, because they don’t have to spend much time on a phone call to have their problem addressed.

Don’t think of instant messaging as being a distraction or a time-waster; think of it as something that can help your business achieve its maximum efficiency levels. When used correctly, chat or instant message services can give your call center the edge it needs to provide the highest level of customer service you can!

Are you ready to implement an instant message service with your call center today? Talk to TeleDirect to find out how you can get started! www.TeleDirect.com

TeleDirect’s “Fill the Lot” Program

Losing a sale on your first call is a frustrating experience, but TeleDirect Call Centers has a program that aims to limit and even eradicate those difficult moments. The “Fill the Lot” program from TeleDirect is a live lead capture and appointment setting system that enables our customer service representatives to bring your auto dealership the highest level of customer service possible, 24 hours a day, seven days a week, 365 days a year.

One of the greatest things about Fill the Lot is that there are no per-minute charges. TeleDirect will provide patient, excellent customer service that will guarantee us to get the leads you need. We give the caller step-by-step directions to your dealership, using MapQuest if needed. We will listen to all of their stories about credit trouble or all of their concerns about making purchases, give them sound and helpful advice, and not charge you a penny, no matter how long the call goes.

To get started, go online and create your free account. In creating an account, you are under no immediate obligation to begin our services or make any payments, and you are able to set up a Customer Service interface! You’ll be able to explore the software and see how easy it is to use, before you even begin using it for actual business purposes.

Once you’ve created your account, you can begin to create your custom call scripts that will be used on all calls with your leads. The scripts will automatically be sent to our customer service representatives, and will allow for seamless openings to each call.

You also have the ability to organize your leads however you like. You can arrange them by location (or assign them to multiple locations), mark the status of an order and update an appointment all online. TeleDirect will provide a complete seminar registration system, order entry system and lead management software.

Are you interested in beginning the “Fill the Lot” program? Get in contact with TeleDirect Call Centers today, and we’ll help you to get started with our service. It’s quick, easy, and free!

Impact of Customer Service on Word-of-Mouth Marketing

Great customer service can have an effect on everything you do as a business. It drives more return business. It presents a professional image of your company. It creates an enjoyable experience for your customers. But what you might not realize is that it can also have a positive impact on your business’s ability to reach new customers, particularly through word-of-mouth marketing.

Every business has a goal to get to the point where its customers are able to do a good deal of marketing for them. Keeping this in mind, it’s important to have the mindset that cultivating a long-term relationship with customers is extremely important. The longer you provide high-quality service to your customers, the more likely they are going to recommend your business to friends and family. In this sense, excellent customer service is more of an investment than it is an expense. While it does require some resources up front to get off the ground, you will be heartily rewarded in the long run for providing it.

What’s more is that stories of good customer service are simply rare these days. Whenever you log on to review websites, you’re far more likely to see horror stories than success stories. If people have a bad experience with your company, particularly with customer service, you can bet that they are going to let other people know about it. This will negatively impact the perception of your business.

Don’t give people that chance. If you consistently provide excellent customer service, those sorts of negative reviews won’t get out there. While people aren’t as likely to spread the news about great customer service as they are about negative customer service, it’s also worth noting that people are more likely to try out companies that have a high percentage of positive reviews.

TeleDirect Call Centers specializes in providing a high level of customer service. Our customer service representatives at our call center are trained to care about each customer as an individual and to helpfully guide him or her through any issue that might come up. Simply put, TeleDirect is in the business of people, and that makes all the difference in customer service.

Don’t settle for anything less than excellence. Contact us today to learn how you can get started with our services. Soon, you’ll be reaping the benefits of all the positive word-of-mouth advertising that we can help generate for you, all based on our experiences at our call center.

TeleDirect’s Referral Program

There are many benefits to working with TeleDirect Call Centers beyond our outstanding customer service. Under our referral program, for example, you can earn 10 percent off everything your referrals pay TeleDirect for their first 12 months of working with us! And, we’ll make it easy for you: with online access to track all of your clients, you’ll be able to manage your revenue stream while letting TeleDirect do all of your work for you. Basically, you’ll make more money, and do less work! It’s a win-win situation, and it's all possible through our call center.

If you’re already a client with TeleDirect, all revenues that come from the referrals you give us can be applied directly to your account. If you send enough referral business our way, you will eventually be able to use TeleDirect 24/7 Live CSR service, Fulfillment services, Interactive Voice Response, and Automatic Messaging, all for free!

Are those benefits not enough to convince you? Here are a few more:

• TeleDirect will handle all of the sales and the entire setup process for your referrals.
• TeleDirect will provide all of the customer service for the ongoing business.
• TeleDirect will send you a check each month without fail for your residual income stream.
• If you so desire, you can take that check and give it to clients you referred as a discount, or even hire someone to work on projects you can’t seem to get done, courtesy of TeleDirect!

To qualify for our referral program, the potential client must have spoken to you about a need for TeleDirect's call center services, and you must provide us with the prospect’s complete contact information. You can do this easily from our website, and once you have, our team will do the rest.

Less work, more money. It’s a concept that every business would salivate over, and TeleDirect is offering it to you. Contact us and see if you qualify for our referral program, or send us the information for your prospects to get started. It’s about time you took even greater advantage of the outstanding services TeleDirect Call Centers has to offer!

Converting Marketing Leads to Sales

So you’ve successfully created awareness in your brand. Congratulations! This is an important step in building your business, and one that can often be extremely difficult. But the next step is even more challenging; now that you’ve created a brand awareness and have numerous marketing leads, how can you convert those leads into actual sales?

The route you take in converting your leads to sales can really make or break your company as you know it. To see some real returns on the investments you’ve put into your marketing campaigns, you need to be able to follow-up effectively with the leads you’ve discovered.

First, you must always remember that your response time is crucial. According to Leads360, conversion rates are nearly 400% higher when a lead is called back within one minute of their inquiry, and 120% higher within two minutes. While consumers often will shop around for the business that can give them the best prices, they do wind up feeling a sense of loyalty to the company that called them back first, which is why it’s extremely important to have a fast response time with your calls.

You also need to make sure that you properly align yourself to your customer’s position in the buying process. A customer calling in who has already reached a certain level in their decision doesn’t want to hear the entire sales pitch over again; it makes them feel like just another face in the crowd, and it’s a waste of time. Be sensitive to where your leads are at in their process, and adjust how you assist them to fit their exact needs. You will be much more likely to convert a lead to a sale in this manner.

Finally, you should get away from the idea that your job is to sell a product. Rather, be of the mind that you are helping someone buy a product. This mindset makes it easier for you to place yourself in the mind of the customer to see exactly what it is that they want and how they can get it. Your leads will appreciate you making the effort to see things from their perspective.

TeleDirect trains all of its customer service representatives in all of these tactics, and we successfully convert marketing leads to sales opportunities every single day. We’d love to help your business accomplish this as well. Get in contact with us today to learn more about what TeleDirect can offer you!