Instant Messaging Services from TeleDirect

At TeleDirect Call Centers, we’re focused on providing you with the highest level of customer service possible. This means we have to go above and beyond outstanding phone service. We venture into all different realms of communication, including the instant messaging services that we use on a daily basis at our call center.

Some people with more traditional views on the way business should be conducted are put off by the idea of using instant messaging in the workplace. However, the high level of efficiency that this tool provides means that you’ll save a tremendous amount of time and money upon implementing it. Since mobile devices have made so many people come to rely on quick, easy forms of communication, instant messaging can be exactly what your company needs to get business done in the most efficient manner possible.

The greatest use for TeleDirect’s instant messaging comes when a customer has an extremely detailed question that may take some time to answer properly over the phone. Let’s face it, we all hate being put on hold, and so do your customers. This is where instant messaging can be so effective. Rather than placing the customer on hold, our customer service representatives can fire off an instant message to ask other representatives for solutions to the customer’s problem. This process allows you to completely wipe out the inconveniences of transfers and lost time.

Since instant messaging helps you get business done faster, it’s also saving you money. Since customer service representatives will be able to find solutions quicker than ever before, they’ll also be able to address more customers in any given day. Meanwhile, your customers will be more satisfied than ever, because they don’t have to spend much time on a phone call to have their problem addressed.

Don’t think of instant messaging as being a distraction or a time-waster; think of it as something that can help your business achieve its maximum efficiency levels. When used correctly, chat or instant message services can give your call center the edge it needs to provide the highest level of customer service you can!

Are you ready to implement an instant message service with your call center today? Talk to TeleDirect to find out how you can get started! www.TeleDirect.com