TeleDirect's Pledge on Demand Software

It has just gotten easier than ever to accept donations, thanks to TeleDirect’s Pledge on Demand software offered by our call center. The software allows your company’s donors to call in 24 hours a day, seven days a week, 365 days a year and experience a friendly, professional and (most importantly) efficient donation process. This “moment of truth,” as we call it, will let your donors know exactly how much you appreciate their contributions.

Real-time reporting on the web allows your programming staff and management team to stay up to the minute on what is popular with your donors. TeleDirect provides you with features like live demographic look-up and instant revenue reports, which can be ordered by gifts, program or the geographic location of your donor. Online ACD reports allow you to see the number of calls received, true minute usage and average call time. You’ll also have the ability to create user accounts to give permissions to your support staff and on-air talent.

When it comes time to send gifts to your donors, TeleDirect provides you with plenty of options, including email gifts, time-based premiums, controlled inventory for tickets, charge incentives and more.

The pledge page also allows you to keep track of your donors and arrange them by “comments” or “no comments.” This gives you a smaller list of donations that may require further review.

There are also plenty of features with TeleDirect’s Pledge on Demand software that will save you both time and money, including schedule uploads, break codes, premiums and your membership database. You’ll be able to edit frequently asked questions as you wish so that all critical information is available immediately to your donors without them having to spend call time on those issues. A scripting tool allows you to change your call scripts on the fly so that they are personalized for each donor.

The best part about the Pledge on Demand software is the way it connects you with your donors. The interactions through the software are as seamless as if they contacted you directly. Meanwhile, their data is completely safe, as evidenced by TeleDirect’s ISO certification.

What are you waiting for? Maximize your donations today while increasing your donors' security with TeleDirect Call Centers. Contact us today to learn how you can get started!