Impact of Customer Service on Word-of-Mouth Marketing

Great customer service can have an effect on everything you do as a business. It drives more return business. It presents a professional image of your company. It creates an enjoyable experience for your customers. But what you might not realize is that it can also have a positive impact on your business’s ability to reach new customers, particularly through word-of-mouth marketing.

Every business has a goal to get to the point where its customers are able to do a good deal of marketing for them. Keeping this in mind, it’s important to have the mindset that cultivating a long-term relationship with customers is extremely important. The longer you provide high-quality service to your customers, the more likely they are going to recommend your business to friends and family. In this sense, excellent customer service is more of an investment than it is an expense. While it does require some resources up front to get off the ground, you will be heartily rewarded in the long run for providing it.

What’s more is that stories of good customer service are simply rare these days. Whenever you log on to review websites, you’re far more likely to see horror stories than success stories. If people have a bad experience with your company, particularly with customer service, you can bet that they are going to let other people know about it. This will negatively impact the perception of your business.

Don’t give people that chance. If you consistently provide excellent customer service, those sorts of negative reviews won’t get out there. While people aren’t as likely to spread the news about great customer service as they are about negative customer service, it’s also worth noting that people are more likely to try out companies that have a high percentage of positive reviews.

TeleDirect Call Centers specializes in providing a high level of customer service. Our customer service representatives at our call center are trained to care about each customer as an individual and to helpfully guide him or her through any issue that might come up. Simply put, TeleDirect is in the business of people, and that makes all the difference in customer service.

Don’t settle for anything less than excellence. Contact us today to learn how you can get started with our services. Soon, you’ll be reaping the benefits of all the positive word-of-mouth advertising that we can help generate for you, all based on our experiences at our call center.

TeleDirect’s Referral Program

There are many benefits to working with TeleDirect Call Centers beyond our outstanding customer service. Under our referral program, for example, you can earn 10 percent off everything your referrals pay TeleDirect for their first 12 months of working with us! And, we’ll make it easy for you: with online access to track all of your clients, you’ll be able to manage your revenue stream while letting TeleDirect do all of your work for you. Basically, you’ll make more money, and do less work! It’s a win-win situation, and it's all possible through our call center.

If you’re already a client with TeleDirect, all revenues that come from the referrals you give us can be applied directly to your account. If you send enough referral business our way, you will eventually be able to use TeleDirect 24/7 Live CSR service, Fulfillment services, Interactive Voice Response, and Automatic Messaging, all for free!

Are those benefits not enough to convince you? Here are a few more:

• TeleDirect will handle all of the sales and the entire setup process for your referrals.
• TeleDirect will provide all of the customer service for the ongoing business.
• TeleDirect will send you a check each month without fail for your residual income stream.
• If you so desire, you can take that check and give it to clients you referred as a discount, or even hire someone to work on projects you can’t seem to get done, courtesy of TeleDirect!

To qualify for our referral program, the potential client must have spoken to you about a need for TeleDirect's call center services, and you must provide us with the prospect’s complete contact information. You can do this easily from our website, and once you have, our team will do the rest.

Less work, more money. It’s a concept that every business would salivate over, and TeleDirect is offering it to you. Contact us and see if you qualify for our referral program, or send us the information for your prospects to get started. It’s about time you took even greater advantage of the outstanding services TeleDirect Call Centers has to offer!

Reminders vs. Events on the TeleDirect System

If you’re familiar with our Instant Project Expert, or IPE, software, then you’ve probably heard a lot about “reminders” and “events,” and alerts or other features that correspond with them. But what exactly is the difference between a reminder and an event?

Through IPE, you are able to schedule reminders that are directly related to a task or milestone. Obviously this is a very useful tool when you are constantly having to shift your focus between different projects. Clicking the reminder allows you to go from your calendar straight to the task that you set the reminder for, instead of being forced to wade through a long list of tasks. If you’re involved in a lot of projects, this will save you a great deal of time.

Events, on the other hand, are items you put on the calendar that you want to remind yourself about. These items are not attached directly to any tasks or milestones, and include items like meetings. It’s better to use events to remind yourself of meetings, because using a task or milestone, one person could (in theory) not show up to the meeting and get graded as though they completed a task, or everyone else who did show up would have to take a bad grade.

Another advantage to using events is that when you invite someone to an event in IPE, the event automatically shows up on the invitee’s calendar. No emails are exchanged back and forth, saving you time from having to switch between IPE and your email account. However, should you choose to send out email reminders about your upcoming event, you can do so by checking the available “email” box and clicking “update.” Just remember that everyone already gets emails every morning regarding their reminders and events, so you don’t want to flood their inboxes with unnecessary reminders.

If you have any more questions about events, reminders, or the Instant Project Expert software in general, we’d love to answer them. Call us at TeleDirect Call Centers today or use our website’s live chat feature!

How a Call Center can help your business with lead management

Your business, regardless of its size, can make a highly profitable use of a real time and effective lead management system. However, creating such system on your own would require the commitment of tremendous time, energy and expertise. That commitment can seriously distract you from your core business operation. Getting distracted in this economy can be fatal to your business.

The good news is that leading call centers have a state-of-the-art lead management system that is already in place and ready for your use. All that your business has to do is link up with the call center. In an instant, your business can enjoy increased leads without being plagued by huge capital expenses and maintenance costs. Most importantly, you enjoy the benefits of the lead management system without getting distracted from your core operation.

The lead management system in top call centers provides your business with a complete view of your prospects and customers. Your key departments, such as the sales, marketing and customer service departments, can then share and use the information in real time. As a result, your business turns more prospects into customers, and new customers into repeat customers. Efficiency in these conversions puts your business way ahead of your competition.

The key to lead management is consistency. The lead management system consistently monitors inquiries for your business. It then routes these inquiries to the right department in your business organization. Because timing is critical, this process has to happen in real time and without glitches.

State-of-the-art lead management systems in call centers allow your business a mix of automated and manual routing systems. This way, every piece of information lands on the lap of someone in your business organization who would use it productively. Nothing gets wasted.

How do top call centers develop the database? The lead management system gathers information from your online forms. Visitors of your website encode requested information on these forms. Information usually includes the name and email address, along with information on what the visitor is interested in. The system then captures this information and integrates them into the lead management database of your business.

The other sources of leads would be the database of prospects gathered from your other online and offline sources. These include your seminars, conventions, trade shows, direct mails, and the like. The lead management system can import the data from these sources and integrate them into your lead management database. There is minimal need for manually typing the information.

The integration process is where the rubber hits the ground in lead management. Data from all sources come in different formats and data structures. Duplication among leads and existing accounts is also solid reality to be dealt with. Manually done, integration can eat up precious time and resources of your business. By the time it’s done, information is most likely stale. That’s not a good thing for your business.

However, the expertise of call centers in the integration process helps your business digest and store information fast, so that your business can use it while it is still hot. That’s the bacon that you really want to bring home.

In lead management, there is absolutely no need to reinvent any wheel. Your business just has to engage a leading call center. It already has a lead management system in place and ready to use. Your business can then instantly focus on your core business operation and pursue hot leads. You leave all lead management headaches to the experts.