Growing Your Business with TeleDirect Business Solutions

Growth. It’s not an easy thing to force, and it certainly doesn’t grow on trees. So, how can a small business find the growth it needs in this challenging economy? The answer may surprise you. Finding growth in your industry is all about strategic partnerships. With TeleDirect, your services coupled with our solutions ensures the upward revenue trend we all like to see!

New Market Communication - Imagine being able to reach out to new markets even if those markets are speaking a different language. With our bilingual representatives, you have access to our professional and knowledgeable staff 24/7/365! Talk about prepared!

Leads Qualified & Transferred - It’s Monday morning, you walk into the office and hit the ground running with our lead qualifying services. No more wondering where to start at the beginning of each week, or getting tied up trying to book that big client. Just make sure you have enough time and staff to handle our live lead transfers back to your sales superstars!

Ready for Launch - So, are you ready to pull the trigger on your new marketing and advertising campaign? Work with the best! Our free toll free numbers coupled with 24/7/365 representative availability and on-demand analytics get your campaign off to a great start!

Some people hear the term “call center” and it conjures mental images of faceless drones sitting in cubicles answering phones all day, but TeleDirect is so much more than that stereotype. We are a business solutions company, working year-round around the clock to help you find the growth you need to stay at the top of your game. That means lead development, integration with your CRM system, and so much more!

Not only do we offer the most secure service available in the United States, but we also offer the ability to expand into new markets with bilingual representatives. Reaching into new markets has never made more sense. Our ability to handle any type of marketing and advertising campaign with our on-demand software ensures success. With TeleDirect handling incoming product orders for you, you are freed up to focus on your company’s growth.

At TeleDirect, we believe that we cannot succeed unless you do. Our professional representatives are ready to take care of business and get your company on the road to serious growth. Visit our website to see how we can make this a reality for your business today!

Conquering Your Industry - Tips and Tricks for Success

You are a business on the verge of greatness, but pushing past the remaining obstacles in your path has you at a temporary standstill. You’ve made all of the right moves: reduced unnecessary spending, tailored your staff to be the best in the business, and made the competition very nervous. Yet, you still want to take your industry by storm and make a lasting mark. The next move you make may take you to greatness, so choose it wisely!

Partnering for Strategy Sake - It’s been said that, “No man is an island.” The same is true for businesses. To make the most of your efforts, you must occasionally join forces and build alliances to offer the best product or service possible in your industry. This may mean partnering with a competitor, or reaching out for the helping hand of a subcontractor. Either way, the goal of this step is to provide your end user with the best service possible.

Ride the Next Big Wave - Your industry, like every other industry, will face major changes from time to time. That being said, it will be well worth your while to pay attention to the trends and opportunities that can develop out of these shifts. Being the first to “drop in” on these “large waves” can mean huge business for your company, especially if you are able to corner the market. So, keep a feeler out for new technology, trends, and developments in your field.

Get Shrewd - Nothing says more about a business person than when they know their limitations. This is more of a strength than a weakness in that it will keep you from taking on a project you are not well-equipped for. Reaching out to the job market for a highly skilled, professional service may give you the extra boost you need when it comes to offering more than the competition.

At TeleDirect, we offer more than just professional call center services. We offer the ultimate strategic partnership! With lead capturing and qualifying, you will be able to offer the highest level of service without missing a beat.

How to Delegate - A Short Manual for the Big Dog

You’re the big boss, the owner of the company, but you’re still pulling much of the weight despite having very competent staff on your team! This could be occurring for a couple of reasons: 1. You are not comfortable letting other people tackle important tasks within your business, or 2. You don’t know how to delegate important jobs to your best staff. Either way, efficiency suffers when the distribution of effort is unbalanced. Here are a some tricks to get you assigning to-dos like a pro.

Don’t Doubt Your Team - One major mistake that employers make when delegating assignments to their team is getting overly involved in the process of completing the tasks. It’s called “micromanaging.” Not only is it a waste of your time as the boss, but it can also create the “too many cooks in the kitchen” effect and bog down efficiency. Try stepping back from the assignment and trust your well-trained team to do the heavy lifting on their own.

Set Goals For Each Delegation - If you are uncomfortable with delegating vital assignments to your team, then try setting a schedule for your team when you originally delegate the assignment. Give your team a chance to tackle the issues, but make yourself available to assist with problems if need be.

Establish a Chain of Command - Just like the organization within the military, a chain of command for your team can help with the delegation of tasks. Having a supervisor or manager around to make sure that tasks are getting done well and on time can take stress off of your plate. This person will need some authority amongst your team, so be prepared to let someone else handle problems before you involve yourself.

By following these simple tips you will be on your way to a more efficient and effective team. After all, why have employees if you are just going to tackle the to-dos all by yourself? Once you have established yourself as a delegator, you will find that you can focus on the more vital parts of running your business.

Industry Technology Spotlight - CRM

In the modern business world nothing moves at a glacial pace. Not only do our clients expect more, but the average medium sized business is better equipped to meet that demand than ever before. Whether working from the road or an office in the city, the technology that we all rely on keeps business running at top speed and allows us to do our jobs more effectively than the professionals of yesteryear. At TeleDirect, we strive for seamless integration with our customer’s Customer Relationship Management (CRM) software to allow them to do business to their full potential.

With TeleDirect, your business will see the benefits of so much more than just a call center. The partnership of TeleDirect with Salesforce.com gives our customers the benefits of AppExchange and the ability to add features to your business’s CRM. Not only that, but our programmers can make sure that the flow of information is always on the right path. It just goes to show that there is nothing quite like the perfect team when it comes to making your business grow.

In addition to our Salesforce Integration, TeleDirect offers many other vital services for the modern business. On top of access to our state of the art software, we also offer the ability to make changes to your scripts and even the services you use quickly and easily. This allows you to stay ahead of the competition and moving forward at the speed of the business world. Work the Lead will also help your business keep its edge with lead capture, appointment setting, order entry, 24/7/365 access to leads and data, and so much more.

We firmly believe that your successes are our successes. We work hard to give your business the most professional service on the market with access to state of the art technology to keep your business growing steadily. Come see what makes TeleDirect call centers the benchmark of the industry. We are sure that you will love our easy to use, professional services.

New Year’s Resolutions - Reviewing Your Business Strategy in 2013

It’s finally 2013 and if you’re reading this, then you survived the supposed apocalypse, fiscal cliff, and the busy crush of the holiday season! But, now it’s back to work as usual for now. With the first weeks of the New Year in progress, it is time to take a step back and look for resolutions that your business can make to improve your bottom line and get back into the best financial shape you can. To help you out, we have put together a couple of tips to get you started.

Fire Your Bank - Some banks are notorious for high fees and unnecessary charges when it comes to business accounts. The New Year can be a good time to review what you are getting for the money you are being charged. If you aren’t 100% satisfied, then start shopping around for a new bank. Once you find a better deal, talk to your current bank and let them know that you are going to be moving on unless they can do better. If they don’t leap at the chance to keep your business, then cut them loose!

Review Employee Performance - This is normally the least popular step for any small or medium sized business, but it is very necessary for good financial health. Each employee needs to be performing to the best of their abilities for your company to succeed to its fullest. Take stock of your team, ask them to review the last year, and make the necessary adjustments. Sometimes, these adjustments will mean cutting a position or replacing an ineffective employee, other times it will be the motivation that everyone needs to bring their A game.

Grill Your Suppliers - A company cannot operate on a good business model alone; it needs supplies and the material to do business to make money. If your company is like millions around the world, then you get your supplies from somewhere else to avoid having to buy them yourself. The reality is that this company may not be giving you the best deal out there. Start looking around, just like we did with your bank, and come back to them with your other alternatives for business supplies. Chances are that they will work with you to avoid losing your business.

Making 2013 a more profitable year can start right now! For more help improving your business’s productivity and profitability, contact TeleDirect today for call center services with real results. We specialize in growing your business one call at a time.

Streamlining Your Information Technology Needs

With the New Year fast approaching, it’s time to take a look at how to streamline your business’s information technology setup. Many businesses seem to go one of two ways when it comes to their information technology: too much, or not enough. But what exactly is Information Technology (IT)? How do you know whether or not you have it already? And how do you know if you have too little or too much of it?

Information technology is made up of the computers, networks, software, storage devices, and anything else that stores, manipulates, or transmits/receives data. In fact, reading this blog right now on your computer, you are using one of the pieces in your IT arsenal. But how do you know if you need more or less of it?

A good way to determine whether or not you have all of your bases covered is to see how effective your business is during the course of daily business. Do you have processes that could be simplified with new software? For example, are you maintaining digital files and paper files only to find discrepancies later on? This could be a sign that your business should move towards a more complete digital file management system.

On the other hand, if you take a look around your office and see empty desks, unused computers, and a network of data storage that would look more fitting in a massive credit card company’s headquarters, then you have too much IT. Take stock of what your company utilizes during the course of the business day. Anything that you are paying extra for and not using should be reconsidered.

It is important to keep your business’s operational needs consistent with the technology that your business has or needs to operate at full capacity. Too little IT and you won’t see the benefits of what expertly implemented IT can do. Too much IT and you are likely dipping in to your company’s profits to pay for it.

TeleDirect is another way to streamline your business. We offer 24/7/365 call center services to businesses looking to make their efforts as effective as possible in a challenging economy. See how we can help to improve the way that you do business!

Technology Focus - The App

Nowadays, there is a mobile app (application) for everything. Reminder apps, finance apps, travel apps - you name it and chances are someone has made it into an app to somehow make life just a little bit easier for someone somewhere. So, it should come as no surprise that businesses everywhere are capitalizing on the app explosion to make their business easier to access and support.

Apps are used with mobile devices and smart phones - which if you hadn’t noticed by now, everyone has and uses like crazy. Why not make your business app accessible to increase your businesses profits? After all, apps are designed for ease of use, and many were designed to function like a full website from a device that may have limitations like a small screen or keyboard. This lets customers access functions, informations, and resources from anywhere on a mobile device.

Apps make it easy to buy products and services. It doesn’t take a business whiz to know that when a product or service is easier to buy, it is also easier to sell. Many businesses are relying on apps to not only promote services they offer, but they are also making themselves visible in the eyes of their clients as the app is downloaded to their personal mobile devices, therefore being seen on a daily basis.

You may be asking: Do I need an app for my business? Deciding what exactly the app will do is the first step. It could be as simple as a scheduling software that allows clients to book appointments, or as in-depth as an advanced sales assistant where your clients and customers can learn about your company and make purchases on the go. Making the app free to download and use will make the risk non-existent for your customers and drive business to you as a result.

If it is done right, your app can help you to gather leads and customer information. You can use this information to expand your business. The best part of apps is that the sky is the limit. If your company needs a certain function, then the chances are that it can be done through you app!

Mobile Integration from TeleDirect

The mobile integration of your business is no longer a dream that you have to chase, it is the way most business conduct their daily operations. Huge businesses have been doing it for years, and up until recently, it was something that small business could only hope for. Well, that is a thing of the past with TeleDirect. Whether we make daily trips to the office, work from a home office, or work from the road on sales trips, being tied to your information resources no longer means being strapped to a desk.

With our Instant Sales Expert your leads, tasks, and opportunities are all presented right before your eyes on your mobile device allowing you to hit the road and keep your business moving full steam ahead. No more missing calls or opportunities because you were away from your computer or phone. Instant Sales Expert is more than just a central hub for your business’s outreach efforts. It is also a way to measure your progress while using TeleDirect services. Accessing your reports, changing vital profile information, tracking recent activity within your business, and managing team member access to the ISE has never been easier.

ISE allows your sales team to pursue hot leads and book appointments with perspective clients, while leaving the initial outreach to us. This Customer Relationship Management (CRM) system is sure to become a driving force for your business to increase sales, maintain and exceed client expectations, and monitor progress as you go to make sure your valuable resources are being allocated properly. It’s almost like hiring more employees to only focus on tracking down leads.

As you may have figured out by now, TeleDirect is so much more than a call center. We are part of your team, and are driven by your successes. Improving your sales strategy can be as easy as contacting us today. Our low cost, high reward design has made a valuable asset to many businesses.

Learn more about ISE services through our ISE website www.instantsalesexpert.com, or by contacting one of our representatives today!

Big Data’s Growing Impact

The truth is that our technology driven society is, and has been, growing at an alarming rate and it is not slowing down. We live in a world where information can be accessed from nearly anywhere on earth and our market choices, contacts, transactions, and most of our digital lives is being stored somewhere in one way or another. This is Big Data.

Large companies and government agencies are not the only ones facing the Big Data dilemma. Small and mid range companies are also finding the need to store and analyze more and more data as our technology advances in a globalized marketplace. The days of purging old files to make room for the new ones are numbered; today’s businesses are in need of serious solutions.

Big Data is here to stay as we become ever reliant on our electronics and companies working in the realms of information technology are constantly devising way to keep up with the exponential growth of data. This task is not an easy one as the uses for such an array of information are nearly as limitless as the types of data that are present.

Because the data that companies compile is not shrinking, the need to harness and translate this data is also growing at an exponential rate. Analysis opens the door to huge business opportunities as well as the ability to stop fraud and theft and create up to the minute risk analysis. The trouble lies in finding the right information to analyze amidst the ones and zeros.

To be able to analyze such massive quantities of data is a valuable and vital tool to any business regardless of size. Without analysis, this information is not only hard to quantify in any usable manner, but can range from documents files to the latest social media postings depending on the company.

This is the analyst-in-a-box approach that so many small businesses need to gain control of their data storage needs. Failure to grow with this technology could have dramatic results for companies seeking growth in this competitive marketplace. Contact TeleDirect today to see how your business can tackle the Big Data challenge head on to keep your business moving full steam ahead.

Cloud-Based Solutions from TeleDirect

At TeleDirect, we are always on the lookout for the next big technological trend in customer service so that we can keep your business on the cutting edge. Now, we’re putting our efforts into establishing cloud-based customer service technology that should further enhance the convenience and business-friendly nature of our customer service.

One of the main issues that arises with traditional call center operations is that customer service representatives require access to all kinds of spreadsheets and databases that contain the information needed to answer the questions of customers. Any information about your business that you need us to know is likely contained within these types of documents. This type of service isn’t always extraordinarily efficient. For example, some representatives might be slower to get the information they need, meaning they would need to transfer customers to people who have answers or call other representatives for assistance when on the phone with customers.

With cloud computing, we can instantly update the capabilities of our customer service operations. Instead of having an inconvenient mass of spreadsheets, databases, and documents, our customer service representatives can use tools that allow them to instantly retrieve important customer information, customer history, contact information and more all from one central location – the cloud. All customer service representatives and call center employees have access to the cloud, as well as our clients, meaning that you can update this information and have it instantly seen for our entire customer service team.

Cloud computing services in customer service can also directly benefit the customer. The cloud enables the creation of self-service stations, which allow customers to instantly seek the answers to their questions themselves or to create a log of any troubles they have with products. Customers also could have the ability to post ideas about products that could have a great benefit for your business. It’s a way to make customer service more engaging than ever before!

For more information about our work with cloud-based technology, contact us at TeleDirect today. We constantly strive to bring your business the best in new customer service technology!

Direct IVR Solutions from TeleDirect

Many businesses and call centers today are constantly on the lookout for tools that can reduce costs of making sales, customer service, collections, support calls, and more. One such tool is IVR, which stands for Interactive Voice Response. At TeleDirect, we use Direct IVR services to cut costs and increase efficiency in all of our operations.

Many companies choose to use IVR services to help establish 24/7 business operations. This is partially how we are able to constantly serve your customers. The use of IVR, voice automation, and other technologies allows any questions from your callers to be answered without the presence of a live customer service representative. While we believe in the importance of having live representatives available as much as possible, it is also important to have a system that works when there is no representative availability.

We can also use our IVR system to identify and classify your business’s callers. Since we can identify your callers before we even pick up the phone, we are able to better personalize our services for that customer’s specific needs. Imagine how impressed your customers will be when you answer the phone and already know who’s calling and how they can help you!

In addition, IVR services give more options to callers when lines are busy. In the event that you have a huge rush of callers to our phone lines, the IVR service gives the caller the option to wait for the next available representative, work with the automated service or request a call back from a live representative as soon as possible. The idea is to give the customer the option to avoid a long wait on hold while still ensuring that they will get the service they need.

Finally, IVR allows your business to prioritize your customers. If you have customers that you classify as being major clients, loyal customers, or anything else you consider to be a priority, you can move them to the front of the line when they call in. It’s a great way to reward people who consistently do business with your company.

To achieve all of the great benefits from IVR technology, work with TeleDirect today! Visit our website to learn how you can get started with our services.

How Mobile Technology has Changed Business

It is truly fascinating how quickly mobile technology has evolved. Think back just ten years ago – cell phones were just becoming popular and few people would have thought that Internet access would soon be available on these devices everywhere they went. Now, mobile technology dominates the business and entertainment worlds, and many companies are still trying to catch up.

Here are some of the ways that mobile technology has changed the business world:

People expect instant results. Mobile technology has made people expect instant answers. After all, phones and tablets now give people access to the Internet with the touch of a button, just about anywhere in the country. Since people can find immediate answers for questions they have that aren’t related to your business, they’ll also expect the same from your customer service team. Therefore, it’s important to have customer service representatives who can efficiently and instantly solve customer problems.

Everything is quick and simple. Not only do people expect instant results, but they expect answers to their problems or questions be quick as well. Mobile devices generally don’t cater to reading long blocks of text. People want the kind of brevity they find through text messages and Tweets. This is one of the reasons so many answering services now provide text messaging services – they’re quick, simple, and efficient.

Advertising now caters to people with mobile devices. Methods like QR Codes, mobile apps and deals that can only be activated by “Checking In” on Facebook or FourSquare have become extremely common in the business world. If you were to rewind to just five or six years ago, most of these tactics did not even exist in marketing. That shows the power that mobile devices have in advertising.

People are constantly connected. Since people bring their mobile devices with them wherever they go, they can now call or be called, text or be texted or surf the Internet at any time. This means that customer service representatives need to be constantly available for answers, since customers are constantly available to ask questions.

TeleDirect has done an excellent job of staying up-to-date with mobile technology and the changes it’s brought to customer service. Work with us today to help keep your company on the cutting edge. You’re just minutes away from 24/7 customer service!

Call Centers Give Your Business a Consistent Image

When you own a small business, chances are that one of the first things you’ll concern yourself with is attracting customers. This is natural and expected – you need to find customers right away to get your company up and running. But once you have customers, how do you maintain their loyalty?

One of the best ways to secure long-term brand loyalty from your customers is by presenting a solid, consistent brand image. You can do this through a variety of methods – contributing a consistently high-quality product, performing marketing techniques with a consistent message, and presenting a professional image through your customer service.

With a call center, presenting that consistent, professional image is easier than it’s ever been. After all, there’s nothing more consistent than a call center like TeleDirect. We are available 24 hours a day, seven days a week, 365 days a year, meaning your customers can call in at any time and receive your own personalized message from our customer service representatives.

That message is another way that our call center keeps your business’s image consistent. When you work with TeleDirect, you have the ability to personalize the scripts for your calls in any way you want. Those scripts go live as soon as you edit them, giving you the ability to instantly change the message your customers hear. That script gets sent out to every single customer service representative who answers phones for your company, meaning that no matter who takes your calls, your customers get exactly the same message.

In addition to these aspects of TeleDirect, we also make sure that our representatives stay up-to-date with all of the latest information about your company. We provide them with the resources necessary to answer any questions about your business, so that customers who call in will all receive the same answer to any given question or problem.

TeleDirect gives your company a consistent brand image which, in turn, creates a much stronger sense of brand loyalty in each of your customers. Our years of experience and understanding of what makes great customer service give us a true insight into how we can transform your business. Contact us today to learn more about our services, or to get started!

Customer Service Increases Customer Satisfaction

Customer service isn’t just about answering questions or solving problems your customers have – it’s about building a positive experience and extending the influence of your brand as well. Building this positive experience is extremely important if you want to satisfy your customers.

There are a variety of ways that your customer service methods can increase the satisfaction of your customers. Here are a few of them:

Customization – If you tailor your customer service to the needs of your customers, you’ll see much greater customer satisfaction. This gives the customers a sense that you care enough about them to personalize your service just for them. And if you can succeed in creating a personal touch in your customer service, it makes your representatives seem less like they’re representing a business and more like they’re just another person that your customers can talk to.

Gratitude – Show your appreciation for your customers as often as you can. Thank them over the phone, or send them thank you notes. Offer them special deals for having been a valued customer for so long. Little steps like these do a lot to improve customer satisfaction, and encourage them to keep coming back.

Kindness – You might not be giving customers anything as tangible as a discount or a freebie when you give them a smile or a cheery expression, but it does certainly help to brighten their day. Customers enjoy doing business with companies that make them feel welcome, and a little kindness goes a long way in doing exactly that.

Availability – Customers want to know they can come to your business at any time when they have an issue to be solved or a question to be answered. Answering services like TeleDirect offer 24/7/365 customer service, meaning that you’ll never have to send a customer to voicemail. Don’t underestimate the power of having a live representative answering your calls at all times – people simply prefer talking to other people!

Your customers are what keep your business going – shouldn’t you be doing all that you can to keep them satisfied? Work with TeleDirect to revamp your customer service and give your customers the satisfaction they deserve. Contact us today to learn more about the services that we provide!

The Most Common Call Center Mistakes

Call centers can be a great asset to your company by providing a direct line of communication to customers, clients, and other audiences you’re trying to reach. However, there are a variety of mistakes that other companies make that can actually have a negative impact on your business. Check out some of the most common mistakes that a call center can be subject to, mistakes that you will not have to worry about by working with TeleDirect:

Automated Lines

Automated call lines and answering services may be a great solution to cutting down on the number of staff members that you need to employ, but in the end, the quality of service suffers with these lines. For example, if a caller’s question isn’t addressed as part of the automated menu, they’re going to be transferred to a representative eventually, but by the time they get there, they might not be as patient as when they first called, or they might simply choose to hang up rather than wait. Plus, people simply prefer the personal touch of speaking to an actual live person. You can’t get this from an automated line.

Misinformation and Misdirection

Larger companies can have a lot of information going out to a multitude of different outlets. Often times, the touch point for a lot of this information is split between two mediums: the company website and a call center. Providing your call center employees with the right information about a campaign, company announcement, or other pertinent media item is necessary to ensure that the message gets properly transmitted.

The more information your call center has to work with, the easier it’s going to be for them to solve problems. Also, keeping up with the company’s marketing efforts can lead to a more complete experience for those being targeted when they’re seeking answers and information from your company call center.

Improper Staffing

A common misconception that many companies have about their call centers has to do with the frequency and volume of staff. Simply put, it’s hard to predict when calls will come in and how often, so why take the chance of being unprepared? Have a dedicated call center on hand all day, every day like TeleDirect to field all of your calls. You’ll never have to worry about being understaffed, unprepared, or closed for your calls ever again!

Contact TeleDirect today to learn about how we can change the way you perform customer service forever! We have years of reputable service at our backs, so you know that we will avoid all of these costly mistakes.

Get the Assistance You Need to Cater to the Masses

As your business grows, you might find that it becomes increasingly difficult to maintain excellent communication with all of your customers. A call center can help you to cater to the masses better than your business could hope to do by itself, giving you the time you need to focus on other important aspects of your company.

Here are some of the ways TeleDirect can help you to serve a wider audience:

More representatives. An answering service can dedicate more people to your phone calls at a lower price than if you were to hire customer service representatives yourself. This means that you can be sure your customers won’t get a busy signal when they dial in to your phone lines.

More service hours. Our call center offers 24/7/365 service, meaning that people can call in at literally any time of any day and have someone ready and willing to help them. Chances are, your business does not have the capacity to offer this kind of service by itself. This allows you to serve more people, because a large percentage of people choose to call in outside of regular working hours.

More means of service. Not only do we offer full telephone answering services, but we also provide live chat service and text messaging. We can instantly fire off text alerts to your customers, allowing you to reach hundreds or thousands of people in a matter of seconds. We can serve a high amount of your customers online through chat while still taking your phone calls. Multiple channels of service means more people served.

More customer retention. The professional nature of our customer service representatives and the efficiency of our service ensures that more of your customers will come back to do business with you. This means you will start to create customers for life while still having the ability to field calls or questions from brand new customers.

TeleDirect is an affordable and efficient call center with a long history of quality service. Visit our website or contact us today to get started with our services, and open your business up to serve a greater quantity of people than ever before.

Call Centers Gain the Trust of Your Customers

The ability to connect with your customers and gain their trust is absolutely crucial in any successful customer service strategy. When you work with TeleDirect, you work with a team of professional customer service representatives who have received a great amount of training to be able to put your customers at ease and gain their trust for the long term.

Here are some of the ways that we can help you to gain the trust of your customers:

Personal service. This is the most important step to gaining consumer trust. Customers are much more likely to trust a business that demonstrates that they care about individual customers than they are a business that comes off as unapproachable and huge. Give personal service by showing you care about a customer’s problem, helping them to find a solution and offering special discounts or rewards to customers that call in, among other methods. This will go a long way toward improving your business’s relationship with its customers.

Effective communication. When customers feel that their voices aren’t being heard, this likely has to do with a breakdown in communication. Your business should strive for effective communication with customers through multiple channels to keep them informed and to prevent any crisis situations. Think of the business-customer relationship as a regular interpersonal relationship; it’s absolutely necessary to maintain solid communication.

Always stay professional. Even if you get customers yelling and screaming at you over the phone, it’s important to stay professional at all times. This reflects well on your business – it shows that, no matter what, you are able to keep a cool head in any circumstance. Customers will place their trust in a business that shows itself to be steady and reliable.

Be available. When your customers want service, they want it immediately. Therefore, you’re not doing yourself any favors if you don’t have a dedicated customer service team available all the time to take calls and answer questions. At TeleDirect, we operate 24 hours a day, seven days a week, 365 days a year, meaning that your customers will always have someone to speak to.

Contact us at TeleDirect today for more information about how our services can transform your business. Now’s the time to gain the trust of your customers and solidify your customer service strategy.

How Call Centers Protect Your Company’s Values

At TeleDirect, we understand that your company has a set of core values that are imperative to all of your business’s operations. When we work with your customers, we place a high level of importance on following those values, so that your company is always perceived in a positive light.

We truly believe that call centers allow companies to maintain their values better than any other method of customer service. Here are some ways that we manage this:

Availability. Every company values its customers’ happiness, and part of ensuring that happiness is being constantly available for them. Only a call center like TeleDirect can provide round the clock service – 24 hours a day, 7 days a week, 365 days a year. No matter when your customers call, you can count on us to be there for them. This availability keeps your customers satisfied and willing to come back.

Flexibility. In addition to our constant availability, we also make our services extremely flexible. That is, we are always ready to adapt to any changes you need to make to your customer service process. We offer you the ability to change call scripts on the fly, meaning that if you are at all dissatisfied with how calls are going or you simply want to try something different, we can make those changes instantly. This gives your company an extraordinary level of control over how you present yourself to your customers and ensures that your value of your customers is protected.

Professionalism. What better way is there to show your customers how much you value them than by providing them with professional and friendly customer service representatives? All of our CSRs go above and beyond the call of duty to ensure the best call experience possible. Our constant training process with our CSRs ensures that your business receives only the finest service we can provide.

Communication. Our services don’t just end with phone calls. Show your customers how much you value them by taking advantage of our text messaging or live chat services. Your business values convenience and efficiency, and these services provide exactly that.

Work with a call center that wants to uphold your business’s values. Contact us at TeleDirect today for more information about our services. We look forward to hearing from you!

Keep Service Simple for Your Customers

As technology continues to advance, businesses continue to implement these new technologies in all facets of their operations. Customer service makes use of a lot of new technology, and the general idea is that technology makes business more convenient. However, in many cases, customers actually prefer more simple forms of contact than the high-tech forms of contact you might provide.

Take the social media scene, for example. Sure, social media is an important part of people’s daily lives, and a lot of people follow different companies on Facebook or Twitter. However, there is evidence to show that just because consumers follow a brand online, that doesn’t necessarily mean they will be loyal to that business over another one.

While many business owners and advertisers believe that people follow their brand on social media sites to be a part of a community, the truth is that many customers simply follow brands to have easy access to deals and discounts. Since social media technology has made it so easy to access these deals, you can’t ensure customer loyalty through just this channel. After all, if they follow your company just to get good deals, they probably do the same with your competitors.

The real way to create loyalty is to use the most simple form of communication possible – talking to an actual person. This isn’t to say that you should abandon social media – far from it! Social media is extremely important in expanding your brand’s reach. But it’s easy for companies to form a reliance on communicating with customers solely through social media, and that’s when trouble arises. The fact is, while customers certainly appreciate the fast nature and impersonal nature of social media for what basically amounts to coupon collecting, people generally enjoy contact with actual people more than they enjoy talking to a website or social media page.

You can take advantage of this desire with the help of TeleDirect. Our professional customer service representatives are trained to give your customers the personal care and attention necessary to retain their services and increase customer loyalty. Visit our website today or give us a call to learn more about what our services can do for your business.

How to Turn a Crisis into a Positive with Customer Service

Most businesses quite understandably focus on preventing crises as much as they can. Of course, you can never completely eliminate the risk of a crisis, and when arises, it’s important that your company is prepared for how to handle it. With the help of a call center like TeleDirect, not only will your business be able to smoothly resolve the crisis, but it will actually be able to turn the crisis situation into a positive for your business moving forward.

Here are some aspects of our customer service team that make us a big help during potential crisis situations:

A winning attitude. Each one of our customer service representatives is trained to maintain a polite, winning attitude on the phone with customers, even in potential crisis situations. If your business is dealing with a public relations crisis or a rash of unhappy customers, our CSRs help to put your customers at ease over the situation by calmly talking them through it.

Professionalism. When people come calling to your business during times of crisis, the last thing you want is for them to have to deal with unpleasant customer service people. Our customer service representatives make sure to represent your business in a professional manner that will alleviate the concerns and anger that clients or media members may have with you during your crisis.

Going above and beyond. Even when your business doesn’t have a crisis situation to deal with, our customer service representatives always go above and beyond normal customer service expectations. We care deeply about satisfying your customers and presenting your brand in the best way possible, and do extra things like giving special deals to callers, sending caring follow-up messages, and more. Treat your customers the way you want to be treated with our help!

A personal touch. Simply put, people want to speak to other people – not computers. By having actual live representatives available during times of crisis for your business, you can more easily calm down your customers and ensure that you retain their patronage.

As always, it’s best to avoid crises altogether, but it doesn’t hurt to be prepared – contact us at TeleDirect to learn more about how our call center can help your business come out of a crisis situation looking even better than before.