How Mobile Technology has Changed Business

It is truly fascinating how quickly mobile technology has evolved. Think back just ten years ago – cell phones were just becoming popular and few people would have thought that Internet access would soon be available on these devices everywhere they went. Now, mobile technology dominates the business and entertainment worlds, and many companies are still trying to catch up.

Here are some of the ways that mobile technology has changed the business world:

People expect instant results. Mobile technology has made people expect instant answers. After all, phones and tablets now give people access to the Internet with the touch of a button, just about anywhere in the country. Since people can find immediate answers for questions they have that aren’t related to your business, they’ll also expect the same from your customer service team. Therefore, it’s important to have customer service representatives who can efficiently and instantly solve customer problems.

Everything is quick and simple. Not only do people expect instant results, but they expect answers to their problems or questions be quick as well. Mobile devices generally don’t cater to reading long blocks of text. People want the kind of brevity they find through text messages and Tweets. This is one of the reasons so many answering services now provide text messaging services – they’re quick, simple, and efficient.

Advertising now caters to people with mobile devices. Methods like QR Codes, mobile apps and deals that can only be activated by “Checking In” on Facebook or FourSquare have become extremely common in the business world. If you were to rewind to just five or six years ago, most of these tactics did not even exist in marketing. That shows the power that mobile devices have in advertising.

People are constantly connected. Since people bring their mobile devices with them wherever they go, they can now call or be called, text or be texted or surf the Internet at any time. This means that customer service representatives need to be constantly available for answers, since customers are constantly available to ask questions.

TeleDirect has done an excellent job of staying up-to-date with mobile technology and the changes it’s brought to customer service. Work with us today to help keep your company on the cutting edge. You’re just minutes away from 24/7 customer service!