Many businesses and call centers today are constantly on the lookout for tools that can reduce costs of making sales, customer service, collections, support calls, and more. One such tool is IVR, which stands for Interactive Voice Response. At TeleDirect, we use Direct IVR services to cut costs and increase efficiency in all of our operations.
Many companies choose to use IVR services to help establish 24/7 business operations. This is partially how we are able to constantly serve your customers. The use of IVR, voice automation, and other technologies allows any questions from your callers to be answered without the presence of a live customer service representative. While we believe in the importance of having live representatives available as much as possible, it is also important to have a system that works when there is no representative availability.
We can also use our IVR system to identify and classify your business’s callers. Since we can identify your callers before we even pick up the phone, we are able to better personalize our services for that customer’s specific needs. Imagine how impressed your customers will be when you answer the phone and already know who’s calling and how they can help you!
In addition, IVR services give more options to callers when lines are busy. In the event that you have a huge rush of callers to our phone lines, the IVR service gives the caller the option to wait for the next available representative, work with the automated service or request a call back from a live representative as soon as possible. The idea is to give the customer the option to avoid a long wait on hold while still ensuring that they will get the service they need.
Finally, IVR allows your business to prioritize your customers. If you have customers that you classify as being major clients, loyal customers, or anything else you consider to be a priority, you can move them to the front of the line when they call in. It’s a great way to reward people who consistently do business with your company.
To achieve all of the great benefits from IVR technology, work with TeleDirect today! Visit our website to learn how you can get started with our services.
2 comments:
This is an effective system in dealing with all your clients. It looks like this provider, just like our company offers great answering services to different types of businesses. A good answering provider must know how to handle their clients and make sure that they receive proper attention all the time.
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