Cloud-Based Solutions from TeleDirect

At TeleDirect, we are always on the lookout for the next big technological trend in customer service so that we can keep your business on the cutting edge. Now, we’re putting our efforts into establishing cloud-based customer service technology that should further enhance the convenience and business-friendly nature of our customer service.

One of the main issues that arises with traditional call center operations is that customer service representatives require access to all kinds of spreadsheets and databases that contain the information needed to answer the questions of customers. Any information about your business that you need us to know is likely contained within these types of documents. This type of service isn’t always extraordinarily efficient. For example, some representatives might be slower to get the information they need, meaning they would need to transfer customers to people who have answers or call other representatives for assistance when on the phone with customers.

With cloud computing, we can instantly update the capabilities of our customer service operations. Instead of having an inconvenient mass of spreadsheets, databases, and documents, our customer service representatives can use tools that allow them to instantly retrieve important customer information, customer history, contact information and more all from one central location – the cloud. All customer service representatives and call center employees have access to the cloud, as well as our clients, meaning that you can update this information and have it instantly seen for our entire customer service team.

Cloud computing services in customer service can also directly benefit the customer. The cloud enables the creation of self-service stations, which allow customers to instantly seek the answers to their questions themselves or to create a log of any troubles they have with products. Customers also could have the ability to post ideas about products that could have a great benefit for your business. It’s a way to make customer service more engaging than ever before!

For more information about our work with cloud-based technology, contact us at TeleDirect today. We constantly strive to bring your business the best in new customer service technology!