TeleDirect: A History of Outstanding Customer Service!

TeleDirect is well-known today for its extraordinary customer service, and this is because we’ve built up a long history of helping businesses communicate effectively with their customers. In fact, we now have over 50 years of experience in the call center industry! In these five decades, we’ve formulated the perfect recipe for customer service, and we continue to make improvements every single year.

TeleDirect was founded in 1961 and instantly began serving business owners with all of their inbound customer service needs. Like any company, TeleDirect had humble beginnings. However, the call center soon grew into what businesses see today: a successful full-service, on-demand center that is appropriately recognized as one of the leaders in its industry.

At TeleDirect, we have become particularly successful thanks to the wonderful customer service representatives that we have working for us. These representatives are trained to be as helpful and knowledgeable as possible. These days, everything about customer service is instantaneous and “on-demand,” and our representatives are trained to give your customers the best service in the most efficient way possible.

This training is extremely important to the success of TeleDirect. All customer service representatives undergo constant training and reviews even after they are first hired by the company. After all, the nature of the world of customer service is constantly changing, so it’s important that all our representatives are able to adapt with the ebbs and flows of the business. Most importantly, our representatives are trained to create the perfect “moment of truth” with your customers, to ensure the best possible customer service experience.

The technology used by TeleDirect has also significantly helped it to become the success it is today. Our online tools like Instant Project Expert, Work the Lead, SeminarEdge and more have revolutionized the way businesses operate. Our instant 800 numbers, SMS messaging services and CRM tools all add to what is truly a cutting-edge call center service.

We’ve been going strong for 50 years, so clearly we’re doing something right! If you’re interested in learning more about what TeleDirect can do to transform your business’s customer service operations, contact us today. We’d love to get you started.