Many people underestimate how truly vital excellent customer service is to a business. When operating at their best, customer service representatives can bring a level of helpfulness and professionalism to a company that will keep customers coming back for more.
At TeleDirect, we have a number of standards that we infuse in every one of our CSRs to ensure that your customers are getting the best service possible. Here are five of the best tips our representatives follow:
The Golden Rule – This is a great guideline to follow in customer service as well as in every day life: “Treat others the way you want to be treated.” Be polite, offer them extra rewards and listen when they speak. The person on the other side of the line will appreciate it!
Know your customers – Are you familiar with the general demographics of the customers you’re working with? If so, then you’ll have a pretty good idea of what they’ll be looking for when they call in. This will help you to be more helpful and empathetic in your dealings with them.
Never argue – You should always do your best to give your customer the benefit of the doubt. You shouldn’t work to prove to your customer why they are wrong; instead, listen carefully to their problem and try to help guide them to the solution in a positive, encouraging way. Arguments will just drive a customer away.
Ask for opinions – One of the best ways to get honest feedback about the company you’re representing is to simply ask the customer. You might be surprised at some of the helpful bits of information you’ll receive!
Say “yes” as much as possible – Some times in order to accommodate a customer in the best way possible, you have to be willing to bend company policy. In the long run, it’s better to make a few exceptions to the rules than it is to turn a customer away unhappy!
These are just a few of the best simple ways that you can ensure happy customers whenever you take a call. At TeleDirect, we train all of our customer service representatives to work their hardest to give the customer what they want. When you outsource your customer service to us, you can trust that it is in good hands.
3 comments:
This set of standards is exactly what quality customer service is all about. Bickering with customers is definitely a 'no-no.' In any industry, losing a customer can do a lot of damage to a brand. This entails providing client-oriented customer service, 24/7.
-Noreen Clay
A good customer service provider is a people person who has that “go-getter” mentality and would be always willing to go the extra mile for the customer. They are the “yes-man” kind, who will be willing to help any customer, regardless of gender, age, race, religion, and political background.
Ruby Chelmsford
Thanks for the tips. Having your own 1800 Number alone is not enough. Being able to equip yourself with the right CS knowledge is the key to your business' progress.
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