TeleDirect’s Work the Lead Software

TeleDirect has a number of programs designed to make your customer service more streamlined than ever, and our Work the Lead software is just one more way that your outsourcing is made simpler than you’ll find anywhere else! With Work the Lead, you can take the contact center to a totally new level, ensuring that your all of your business’s leads are captured and then routed in a direction that is most profitable for your business.



This multiple-location lead management system gives you faxing and emailing features, as well as password secure web reports that can be created, accessed and managed online. These features come with absolutely no extra charge; instead, they are automatically included in our basic per-minute pricing.



Changes to FAQs and scripts are extremely easy to make, and go live to our customer service representatives as soon as you make them! If you have an active account with TeleDirect, you can also take advantage of toll-free and point to numbers, which will be activated immediately. There’s no waiting involved!



Getting started with Work the Lead is simple. First, create a FREE account to access and explore our software. You’ll be surprised at how easy to use it is! Once you’ve got your account set up, you can build a custom script or your calls. This script shows up whenever any of our representatives field one of your calls. The third step is to set up your lead management. Your leads may be assigned to multiple locations, all with a few keystrokes. Finally, you can choose to fund your account if interested in the service, and get a working toll-free number for your business. All of these toll-free numbers work immediately, so you don’t have to wait a second to get started with Work the Lead!



Once your account is up and running, you have full online access to your leads, toll free numbers and order data, all day on every single day of the year, no exceptions. If you ever need to make last minute changes to scripts, on call schedules or lead distributions, don’t worry! Work the Lead gives you this option, and it’s extremely simple to do any of these tasks.



If you have any further questions about our Work the Lead lead management software, feel free to contact us at TeleDirect. Don’t wait a second longer to get the lead management abilities that you need!