TeleDirect’s “Fill the Lot” Program

Losing a sale on your first call is a frustrating experience, but TeleDirect Call Centers has a program that aims to limit and even eradicate those difficult moments. The “Fill the Lot” program from TeleDirect is a live lead capture and appointment setting system that enables our customer service representatives to bring your auto dealership the highest level of customer service possible, 24 hours a day, seven days a week, 365 days a year.

One of the greatest things about Fill the Lot is that there are no per-minute charges. TeleDirect will provide patient, excellent customer service that will guarantee us to get the leads you need. We give the caller step-by-step directions to your dealership, using MapQuest if needed. We will listen to all of their stories about credit trouble or all of their concerns about making purchases, give them sound and helpful advice, and not charge you a penny, no matter how long the call goes.

To get started, go online and create your free account. In creating an account, you are under no immediate obligation to begin our services or make any payments, and you are able to set up a Customer Service interface! You’ll be able to explore the software and see how easy it is to use, before you even begin using it for actual business purposes.

Once you’ve created your account, you can begin to create your custom call scripts that will be used on all calls with your leads. The scripts will automatically be sent to our customer service representatives, and will allow for seamless openings to each call.

You also have the ability to organize your leads however you like. You can arrange them by location (or assign them to multiple locations), mark the status of an order and update an appointment all online. TeleDirect will provide a complete seminar registration system, order entry system and lead management software.

Are you interested in beginning the “Fill the Lot” program? Get in contact with TeleDirect Call Centers today, and we’ll help you to get started with our service. It’s quick, easy, and free!

Impact of Customer Service on Word-of-Mouth Marketing

Great customer service can have an effect on everything you do as a business. It drives more return business. It presents a professional image of your company. It creates an enjoyable experience for your customers. But what you might not realize is that it can also have a positive impact on your business’s ability to reach new customers, particularly through word-of-mouth marketing.

Every business has a goal to get to the point where its customers are able to do a good deal of marketing for them. Keeping this in mind, it’s important to have the mindset that cultivating a long-term relationship with customers is extremely important. The longer you provide high-quality service to your customers, the more likely they are going to recommend your business to friends and family. In this sense, excellent customer service is more of an investment than it is an expense. While it does require some resources up front to get off the ground, you will be heartily rewarded in the long run for providing it.

What’s more is that stories of good customer service are simply rare these days. Whenever you log on to review websites, you’re far more likely to see horror stories than success stories. If people have a bad experience with your company, particularly with customer service, you can bet that they are going to let other people know about it. This will negatively impact the perception of your business.

Don’t give people that chance. If you consistently provide excellent customer service, those sorts of negative reviews won’t get out there. While people aren’t as likely to spread the news about great customer service as they are about negative customer service, it’s also worth noting that people are more likely to try out companies that have a high percentage of positive reviews.

TeleDirect Call Centers specializes in providing a high level of customer service. Our customer service representatives at our call center are trained to care about each customer as an individual and to helpfully guide him or her through any issue that might come up. Simply put, TeleDirect is in the business of people, and that makes all the difference in customer service.

Don’t settle for anything less than excellence. Contact us today to learn how you can get started with our services. Soon, you’ll be reaping the benefits of all the positive word-of-mouth advertising that we can help generate for you, all based on our experiences at our call center.

TeleDirect’s Referral Program

There are many benefits to working with TeleDirect Call Centers beyond our outstanding customer service. Under our referral program, for example, you can earn 10 percent off everything your referrals pay TeleDirect for their first 12 months of working with us! And, we’ll make it easy for you: with online access to track all of your clients, you’ll be able to manage your revenue stream while letting TeleDirect do all of your work for you. Basically, you’ll make more money, and do less work! It’s a win-win situation, and it's all possible through our call center.

If you’re already a client with TeleDirect, all revenues that come from the referrals you give us can be applied directly to your account. If you send enough referral business our way, you will eventually be able to use TeleDirect 24/7 Live CSR service, Fulfillment services, Interactive Voice Response, and Automatic Messaging, all for free!

Are those benefits not enough to convince you? Here are a few more:

• TeleDirect will handle all of the sales and the entire setup process for your referrals.
• TeleDirect will provide all of the customer service for the ongoing business.
• TeleDirect will send you a check each month without fail for your residual income stream.
• If you so desire, you can take that check and give it to clients you referred as a discount, or even hire someone to work on projects you can’t seem to get done, courtesy of TeleDirect!

To qualify for our referral program, the potential client must have spoken to you about a need for TeleDirect's call center services, and you must provide us with the prospect’s complete contact information. You can do this easily from our website, and once you have, our team will do the rest.

Less work, more money. It’s a concept that every business would salivate over, and TeleDirect is offering it to you. Contact us and see if you qualify for our referral program, or send us the information for your prospects to get started. It’s about time you took even greater advantage of the outstanding services TeleDirect Call Centers has to offer!

Converting Marketing Leads to Sales

So you’ve successfully created awareness in your brand. Congratulations! This is an important step in building your business, and one that can often be extremely difficult. But the next step is even more challenging; now that you’ve created a brand awareness and have numerous marketing leads, how can you convert those leads into actual sales?

The route you take in converting your leads to sales can really make or break your company as you know it. To see some real returns on the investments you’ve put into your marketing campaigns, you need to be able to follow-up effectively with the leads you’ve discovered.

First, you must always remember that your response time is crucial. According to Leads360, conversion rates are nearly 400% higher when a lead is called back within one minute of their inquiry, and 120% higher within two minutes. While consumers often will shop around for the business that can give them the best prices, they do wind up feeling a sense of loyalty to the company that called them back first, which is why it’s extremely important to have a fast response time with your calls.

You also need to make sure that you properly align yourself to your customer’s position in the buying process. A customer calling in who has already reached a certain level in their decision doesn’t want to hear the entire sales pitch over again; it makes them feel like just another face in the crowd, and it’s a waste of time. Be sensitive to where your leads are at in their process, and adjust how you assist them to fit their exact needs. You will be much more likely to convert a lead to a sale in this manner.

Finally, you should get away from the idea that your job is to sell a product. Rather, be of the mind that you are helping someone buy a product. This mindset makes it easier for you to place yourself in the mind of the customer to see exactly what it is that they want and how they can get it. Your leads will appreciate you making the effort to see things from their perspective.

TeleDirect trains all of its customer service representatives in all of these tactics, and we successfully convert marketing leads to sales opportunities every single day. We’d love to help your business accomplish this as well. Get in contact with us today to learn more about what TeleDirect can offer you!