Top-Notch Project Management Services from TeleDirect

At TeleDirect Call Centers, we consider your business success our business success. With our top of the line on-demand project management software, we are able to efficiently manage projects with our clients and help them to manage their own internal projects. This service is a must-have if you’re looking to streamline your business.

Instant Project Expert (IPE) is a tool designed for our clients to quickly complete projects while still being able to hold everyone accountable, while keeping expectations at a reasonable level. The first step is to add all of your new users, which is quite simple. Simply add the user and wait for them to receive their invitation email. Once the invitation is accepted and the user creates his or her account, they will see the task that you have assigned for them to complete. 

IPE also has reminder systems built in to ensure that users are reminded of the tasks that they’re assigned. The system will remind users of specific tasks or milestones and also has an event creator for meetings and reminders that are not attached to any specific task or milestone. Email reminders are sent to all participating users on the morning that any reminder or event has been scheduled. 

Along with the reminder system, IPE contains a grading system that keeps track of who has been getting their tasks done on time or not. This system only begins once a user’s project has been published. However, users working on a project can store it in “brainstorm mode” to continue to get feedback from anyone else involved in the project before it is published. 

When all users feel that the project is ready to advance from brainstorming mode, they can sign off on it to say that it can be published. Once the project is published it cannot go back to brainstorming mode, so make sure to use that feature wisely to assure it is actually complete before sending it in!

Finally, IPE can be used for note taking during meetings to mark down tasks that need to get done and to set due dates. This will make your meetings much more productive and allow you to use IPE for both short-term and long-term business strategies.

TeleDirect wants your business to succeed, and Instant Project Expert will help you do just that. Get IPE today and watch your business’ efficiency levels skyrocket!

Why are the People at TeleDirect so Skilled? It’s in Our History!

At TeleDirect, we receive compliments all the time about the professionalism of our employees and services. What many people might not realize is that we have a long and great history of outstanding business, dating back several decades. 

Headquartered in Sacramento, California, TeleDirect Call Centers has been providing business owners with its inbound customer service representatives since our founding in 1961. What originally started as a small answering service has grown into what you see now: a full-service, on-demand call center that has received recognition numerous times for the outstanding experience we provide to our customers.

The real reason TeleDirect operates so well is that we hire the most professional and courteous customer service representatives we can find, and have done so for years. With the friendly and helpful nature of these representatives, your company will always give off great first impressions. And since the nature of business has turned to a very on-demand format, you can be sure that TeleDirect provides the people, technology and hardware you need to take every call you receive, no matter how large the demand.

We have also stayed consistent with how we train our new customer service representatives over the decades. Each CSR is trained to perfect the “Moment of Truth,” those pivotal first moments on a call that set the tone for the entire conversation. Our employees are also well aware of the importance of developing and maintaining leads for your company. Because of this, you can trust that we will immediately get all leads we capture to you, and then remarket them.

Of course, you can also rely on our long-standing tradition of efficient service. Our CRM tool maintains call control, streamlines call flow and provides reporting requirements at a real-time speed. We know that you don’t have the time to wait for 800 numbers, hire and train the CSRs, and answer every call that comes through, so we immediately activate your account and allow our professional CSRs to start taking your calls the moment you finish signing up. 

With 50 years of experience under our belts, we’re happy to build on our tradition of excellence by offering outstanding service to each and every one of our clients. 

www.TeleDirect.com

What is an Instant Sales Expert?

 At TeleDirect Call Centers, we strive to see our clients grow in business. However, naturally, with growth comes a wide variety of new challenges. Missed sales, overdue tasks, poor follow-up and other missed opportunities are among the many challenges that can plague companies unprepared to handle a sudden growth in business. 
 
To address this issue, we have created the Instant Sales Expert, or ISE, a top-of-the-line online customer relations management tool. With ISE, all of these growing pain-related challenges will be history! The tool integrates with our 24/7/365 call center to allow for more convenient lead follow-ups, customer surveys and lead qualification. It also allows you to keep your most valuable sales people focused on high-quality calls and appointments. Best of all, ISE is free to all clients of TeleDirect Call Centers.
 
One major advantage of ISE is that it makes logging existing tasks and scheduling new tasks faster than ever. This will increase the time your staff can spend actually making calls and sending emails, rather than filling out forms. 
 
Different tabs in ISE also allow you to be more organized and efficient in your business.  There is a “To-Do” tab for quickly viewing daily tasks, a “Leads” tab for working on your leads, a “Clients” tab for your customer service team, a “Reports” tab that includes pre-built reports that make your tracking easier and a “Setup” tab that allows you to customize ISE to fit your needs. 
 
ISE also allows you to keep better track of your business trends over time. When you convert a lead into a client through ISE, you are prompted to provide important information that over time will show some important business trends specific to your company.
 
If you are worried about setting up ISE yourself, you can contact our business consultants who will help you to set up your ISE organization for immediate use. After all, we are just as invested in your success as you are!
 
If you are interested in using the fastest and easiest sales automation tool available on the market, contact us today about Instant Sales Expert. With its ease and efficiency, your company will soon be growing and thriving more than it ever has before.

Never Miss an Opportunity with Seminar Edge!

 Are you looking to conduct a seminar, but the logistics are creating somewhat of a nightmare? If so, we would like to introduce you to Seminar Edge from TeleDirect Call Centers.

With Seminar Edge, you’ll get the highest-quality and most user-friendly reservation online answering services available, at very reasonable rates. Isn’t it time you found a new solution for organizing your seminars?

Our 800 answering service can be accessed online to manage people attending your events, providing attendees with detailed driving directions. This service is completely free to the attendees and is available at all times. 

With Seminar Edge, you have complete control over the customization of the services to make them as personal as you wish. Live custom scripting allows you to connect positively with your attendees and gives your company its own unique identity with little effort. A wide variety of meals are offered to fit every attendee’s tastes, along with printable tablets and letters that add an extra personal touch as you reach out to your current and prospective clients.

There’s also a free message center with professional operators who are trained to answer questions with pinpointed accuracy and care to every caller. Between this and all of our other great services, you get the most comprehensive, price-worthy and flexible online seminar reservation system around!

Finally, we pride ourselves on the convenience of our services. We offer state-of-the-art confirmation call programs integrated in the system, which performs checks to assure that all booked attendees plan on coming. No longer will you have to deal with the inconvenience of unfulfilled bookings. 

You’ll also have answering service access online to your attendance lists, toll-free numbers and seminars. If meeting details change, you can quickly make adjustments to scripts and attendance capacities. All changes are immediately noted in our system so that our operators are always giving up-to-date information.

In choosing Seminar Edge, you can significantly increase the attendance at your seminars and other events. The professionalism of our 24/7 live 800 answering services will dazzle your attendees and provide them with a superior seminar experience. People will leave with a positive experience that they will fondly remember for a long time to come.

To learn more about Seminar Edge, visit www.teledirect.com/seminaredge/ today!

 

Customer Service is Our Business

When it comes to tried-and-true customer service, it’s simply hard to beat the professionals at TeleDirect Call Centers. We can say this because customer service is not only what we do well now, but is what our company was founded on back in 1961.

About 50 years ago, we began our company as a small answering service with only a handful of clients. However, since that time, we have grown into a full-service call center, with a reputation for offering the best in customer experiences. No matter what your demand, we are equipped with the people and technology to handle whatever volume of calls you need.

Simply put, TeleDirect has a long history of providing business owners with the best call center service available. Our customer service representatives (CSRs) know what it takes to make sure customer concerns are taken care of and that hot leads get to the right location each and every time. Our CSRs are carefully selected during the hiring process so that we are sure to have individuals who are committed to providing a top-notch impression of your organization every time someone calls.

So what makes TeleDirect so great at customer service? It really comes down to what we call “The Moment of Truth.”

This moment is the most critical part of any customer interaction, and is the first impression that your caller has of your company. For many business owners, it can be frightening to think that your reputation hinges on the ability of your call center to properly address customers. However, the friendly and helpful CSRs at TeleDirect are trained and experienced at doing exactly what it takes to ensure your customers are happy with the service they receive.

In addition, we provide our proprietary CRM tool, which uses the latest technology to maintain call control, streamline the flow of calls and provide real-time reporting.

If you have yet to discover the long list of benefits that come with using TeleDirect Call Centers for your customer relationships, we invite you to give us a call today at 1-800-776-1081 or email sales@teledirect.com. We would be happy to show you first-hand just how effective our CSRs can be!

Discover the Power of ‘Work the Lead’

 A service by TeleDirect Call Centers, Work the Lead brings contact centers to a whole new level, ensuring that leads are captured and transferred in the most profitable direction possible for your company. With this program, your company is able to create and manage web reports based on appointment setting, call transfers and order entry, at no extra charge.

To begin, your company can create a free account that allows you to explore the program and software, while seeing how easy it is to use. There is no obligation to pay upfront. 

Next, you are able to craft the customer’s experience, creating a script that pops up for our representatives so that all calls begin seamlessly for maximum customer service. 

Then, you are able to assign leads to multiple locations, mark the status of an order and update appointments, all from a convenient web-based system. We also provide a complete seminar registration system, order entry and lead management software for your company to ensure easy and quick data entry.

Finally, you will receive a working toll-free number, as well as the ability to quickly and effectively fund your account. With this, you can work immediately, and for last minute print jobs, TeleDirect automatically ties your script with customer calls.

Work the Lead has no monthly minimums, contracts, set-up or program fees, deposits or charges for toll-free numbers on active accounts. Plus, we believe that we should only be paid for the work we complete, so we only charge you when our representatives answer the phone.

This program is perfect for start-up businesses that want to maximize their earnings at fair prices. With our consultants, we can work with you to format your live script or assist you with any other inquiries you may have. Not only do we excel in service for your customers, but also with you, our customers. 

At TeleDirect, we want to make outsourcing simple for your company with our innovative Work the Lead program, immediately and without the pressure. Work the Lead will help enhance your call center experience with no obligations, no money down, and no problems. To learn more, visit www.TeleDirect.com/WorkTheLead.

Don't Lose the Sale on the First Call with 'Fill the Lot'

 

 Have you ever wondered about what it would mean to your dealership if every possible lead that came through on the first call was distributed to the right place for maximum sales support and customer service? It would be nice, right?

With "Fill the Lot" from TeleDirect Call Centers, you can harness the power of a live lead capture and appointment setting system that brings you the best quality customer service available anywhere in the world. This means more patrons for your dealership and the ability for you to close on more sales.

At TeleDirect, we know what it means to provide outstanding service. As most sales, professionals know it sometimes takes a significant time investment to convert a lead, often requiring you to listen to individuals as they describe their situations, past experiences, credit troubles and more. We do this at no extra charge, and it is this patience and service that will help guarantee that you will get more leads as we provide step-by-step instructions to your business's location.

So how does all of this work? First, all we ask is that you create a free account with us, which gives you a no-obligation opportunity to explore our software and services. At no cost, we will work with you to configure a customer service interface that fits your needs. 

As a next step, it's time to build a custom script that relates directly to your dealership. This script is a critical step in the process, as it allows you to gather data and information about your customers' experiences. The script will be used by our customer service representatives every time a customer calls, providing for a seamless and hassle-free solution.

After that, you can set up your lead, reservation, or order management system, where you can assign leads to multiple locations, mark the status of orders and update appointments, all from the convenience of our online platform. Once you have set up your system, it's time to fund your account and get a working toll-free number, which is available online and ready to go as soon as you're ready. 

With Fill the Lot, you also get complete control over the cost of each lead, as you can quickly and easily adjust the length and quantity of questions that are asked of your customers. This provides ultimate flexibility, while also allowing you to closely manage your sales.

To learn more about the Fill the Lot service from TeleDirect Call Centers, visit www.teledirect.com/fillthelot/!