Why are the People at TeleDirect so Skilled? It’s in Our History!

At TeleDirect, we receive compliments all the time about the professionalism of our employees and services. What many people might not realize is that we have a long and great history of outstanding business, dating back several decades. 

Headquartered in Sacramento, California, TeleDirect Call Centers has been providing business owners with its inbound customer service representatives since our founding in 1961. What originally started as a small answering service has grown into what you see now: a full-service, on-demand call center that has received recognition numerous times for the outstanding experience we provide to our customers.

The real reason TeleDirect operates so well is that we hire the most professional and courteous customer service representatives we can find, and have done so for years. With the friendly and helpful nature of these representatives, your company will always give off great first impressions. And since the nature of business has turned to a very on-demand format, you can be sure that TeleDirect provides the people, technology and hardware you need to take every call you receive, no matter how large the demand.

We have also stayed consistent with how we train our new customer service representatives over the decades. Each CSR is trained to perfect the “Moment of Truth,” those pivotal first moments on a call that set the tone for the entire conversation. Our employees are also well aware of the importance of developing and maintaining leads for your company. Because of this, you can trust that we will immediately get all leads we capture to you, and then remarket them.

Of course, you can also rely on our long-standing tradition of efficient service. Our CRM tool maintains call control, streamlines call flow and provides reporting requirements at a real-time speed. We know that you don’t have the time to wait for 800 numbers, hire and train the CSRs, and answer every call that comes through, so we immediately activate your account and allow our professional CSRs to start taking your calls the moment you finish signing up. 

With 50 years of experience under our belts, we’re happy to build on our tradition of excellence by offering outstanding service to each and every one of our clients. 

www.TeleDirect.com