Why a Domestic Call Center is Better than an Overseas One

It’s a natural instinct for many business owners; when figuring out how to take care of your customer service, you want to opt for a service that will provide the lowest cost. For this reason, many businesses choose to outsource their customer service to countries like India, Indonesia and many other countries in Eastern Asia that have much lower labor costs.

However, it’s important to take more than just the cost of a call center into account. There are many ways in which domestic call centers have a significant advantage over overseas call centers, and all of them bear worth considering.

One of the most obvious of these advantages is the lack of a language barrier with a domestic call center. Many people who call customer service lines get frustrated when they can’t understand the person on the other end of the phone. The easier it is to understand someone else, the shorter the call will take, which means the happier the customer will be.

Another advantage of domestic call centers is the level of training that call center employees in the United States receive. Unlike many foreign call centers, representatives for American call centers undergo a high amount of intensive, job-specific training that can be specific for the call center that they work at. This means that you’re getting a higher quality of service from representatives that will actually be understood by your callers.

While choosing a large, overseas call center might seem more economical, but these call centers are also more impersonal and harder to manage. When you choose a smaller domestic call center, you’re able to keep up a constant stream of communication in terms of how you want your calls to be handled, and be sure that the information is getting to the right people.

Finally, choosing an overseas call center may not even be as economical as you might expect; quite opposite of popular belief, many foreign employees are paid only 15% less than representatives based in the United States. This isn’t a very significant difference, especially when you take into account the other advantages that domestic call centers can provide you with.
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With TeleDirect, you have a call center based in the United States filled with highly-trained and courteous representatives who will take your calls eagerly and professionally. Contact us today to see what outstanding services we can provide your business with!