Why Being Personal and Relatable is Important for a CSR

It shouldn’t come as any surprise that customers want to be treated with respect and care, but truly exemplary customer service should go above and beyond what is expected. 

At TeleDirect Call Centers, we believe it is important for our customer service representatives to be as personal and relatable as possible when on a call with a customer. Being as friendly as possible to customers can only do great things for your business; a customer who has a great customer service experience is more likely to have return business with your company or recommend your company to other people.

Are you having a little trouble figuring out how to go above and beyond the call of duty in terms of customer service? Here are three simple tips on how you can personalize your customer relations to keep your customers satisfied and ready to come back for more.

• Make a connection. If you create an emotional connection with your customer, the call will be much more personal. For example, if your customer is calling to complain about a product not working, you could share a brief story about a similar predicament you found yourself in, how you felt and how you then resolved the problem. Doing this rather than rehashing a textbook-style answer shows a customer that you can really relate to their situation.

• Offer some deals with your product/service. People love getting things for free, especially when they’re not expecting it. It makes them feel special and important, and it shows that your company cares about their business. Whether it’s simply a coupon or an extra item, people will appreciate you going the extra mile.

• Don’t dance around the issue at hand. Just because you are going out of your way to be friendly and personal doesn’t mean you should stray away from the entire point of the call. Make sure that you answer their questions immediately and as thoroughly as you can, while still keeping the other ideas above in mind. As much as people will appreciate our kindness, they most likely don’t want to stay on a customer service call for long!

At TeleDirect, we take great pride in the fact that our call center is staffed by friendly, responsive, and eager CSRs who know what it takes to guarantee customer satisfaction. To learn more, visit www.teledirect.com today!