Maximizing the Productivity of Your Call Center

Let's face it—distractions happen in the workplace, and there’s simply not much we can do to completely avoid them. As much as people may enjoy their jobs, every workplace occasionally suffers from days where productivity is lower than normal. This is particularly true at certain large call centers, where employees might feel as though they’re just another face in the crowd.

At TeleDirect Call Centers, we have made specific efforts to maximize productivity in our workplace by keeping our employees engaged through our business and its processes. The following are some of the efforts we've found to be effective in getting the most from our customer service representatives, and we'd like to share our knowledge with you:

• Get your employees involved. Arrange different types of contests, or possibly days devoted largely to fun activities. These ideas allow your employees to interact with other people in the company outside of their department. This serves as a reminder that there is more going on in the company than what they’re doing, and gives them a sense of being an important part of a team. Plus, people just enjoy having a good time!
• Reward people for a job well done. Employees like to be told they’re doing a good job, especially when it comes from a superior. It really increases people’s sense of motivation to know that all of their hard work doesn’t go unnoticed. This is especially effective when congratulating people in front of other employees, by giving an Employee of the Month award or simply giving public recognition of their hard work.
• Break the monotony. Working in a call center can occasionally grow monotonous, so find ways to occasionally change up the daily work life of your employees.
• Avoid micromanagement. People should know that their managers are there for them should they need anything, but managers also shouldn’t interfere too much in their employees’ work. It often comes off as insulting and even a bit condescending. Employees will get much more work done if they are not being constantly badgered.

At TeleDirect, we know the importance of keeping employees happy and motivated at our call center, and because of that our productivity is constantly at high levels. If you’re looking for a call center full of enthusiastic, hard-working employees, contact us today to learn how to get started!