How to Get Certified to Become a Call Center Representative

Have you been considering working as a customer service representative for a call center? You’re not alone—many people are attracted to customer service positions and greatly enjoy them. But before you begin the application process, there are a number of things you should consider, ranging from necessary personality traits to the proper training.

Here are some items you should put on your checklist before you apply to any call center CSR position:

• Have the right kind of personality. A call center representative should be friendly, outgoing, and eager to help and meet new people. If you are the kind of person who is easily frustrated or prefers to be alone, this might not be the job for you. You should be able to deal with happy customers, as well as the ones who are not satisfied.

• Make sure you have the necessary skills. It is optimal to be comfortable with multiple computer operating systems, have good problem solving skills, have a solid memory, a strong attention to detail, and more. Being a call center representative is more difficult than many people first anticipate. There is also currently a great demand for bilingual representatives, particularly those who speak Spanish.

• Set a plan for where you’d like to see your career go. Do you have a particular call center where you would like to apply? Do you have aspirations beyond a job as a call center representative? Is this something that you actually want to do? These are all questions that you should be able to answer for yourself.

• Seek out the necessary training. There are numerous training and certification programs for call center representatives, and some companies require different training methods. Your certification will differ if you are a home representative as opposed to an office representative. How do you decide whether to do home or office training? That depends on personal preference, but if you have small children at home, for example, you may be more inclined to work from home.

Are you interested in learning more about the training required to become a call center representative? Contact TeleDirect Call Centers today!