December Webinars

How does our call center software separate us from the competition? Join us at our informative webinars and learn about 5 Things to Consider When Selecting a Call Center.

Register at the links below. You can also invite anyone who would benefit from the webinars as well.

Work The Lead Webinar:
Lead Capture, Appointment Setting, Order Entry, Live Transfer, On Call

Date: Tuesday, December 15th
Time: 11am PST/ 12 pm MST/ 1 pm CST/ 2 pm EST
https://www2.gotomeeting.com/register/921518474


Operational Webinar:
CSR Quality Control, Tracking Progress and Communications

Date: Thursday, December 17th
Time: 11am PST/ 12 pm MST/ 1 pm CST/ 2 pm EST
https://www2.gotomeeting.com/register/542230738

We look forward to your attendance!

November Webinars

Come join us at our complimentary webinars in November. Learn about the Five Things to Consider When Selecting an Outsourcer. Each webinar will focus on one aspect of TeleDirect's call center business.

You can register at the links below and if you know of anyone who would benefit from the webinars, they are welcome to attend as well.

On Demand Pledge System Webinars:
Real Time Call Reports, Script Changes, Pledge Data

Date: Wednesday, November 18th
Time: 11am PST/ 12 pm MST/ 1 pm CST/ 2 pm EST
https://www2.gotomeeting.com/register/433785147


Work The Lead Webinars:
Lead Capture, Appointment Setting, Order Entry, Live Transfer, On Call-

Date: Thursday, November 12th
Time: 11am PST/ 12 pm MST/ 1 pm CST/ 2 pm EST
https://www2.gotomeeting.com/register/514745306


Operational Webinars:
CSR Quality Control, Tracking Progress and Communications

Date: Thursday, November 19th
Time: 11am PST/ 12 pm MST/ 1 pm CST/ 2 pm EST
https://www2.gotomeeting.com/register/793965602


We look forward to seeing you there!

TeleDirect Price Challenge

Introducing the new TeleDirect price challenge. Many times other companies will offer you a low price per minute for your customer service minutes, which they often make up by requiring you to commit to more minutes than you will use a month, or charging you monthly programming, TRAINING, or setup fees. If you are being offered a very low per minute rate, TeleDirect WILL PROVIDE you that same rate for your initial funding with us. Purchase your first block of minutes and we will give you free minutes to get you to the same low rate you were offered by the competition SO YOU DON"T HAVE TO MAKE THE MISTAKE OF SELECTING THE WRONG PARTNER. (Extremely low quotes will need to be verified.)

Remember, our minutes never expire, they roll from month to month and there are no hidden setup fees. In fact, we work closely with our clients during the start of their campaign making sure that the script and FAQ’s are fine-tuned as the calls are handled by our CSR’s. This fact combined with our on-demand scripting tools is just another one of the things that sets us apart from our competition.

If you would like a one-on-one demonstration of what sets TeleDirect apart please contact us at: 800-776-1081 or by email: sales@teledirect.com.

Webinars

A great form of communication with TeleDirect as well as interaction with other businesses is at our weekly webinars. Learn about the Five Things to Consider When Selecting an Outsourcer. Each webinar will focus on one aspect of TeleDirect's call center business.

You can register at the links below and if you know of anyone who would benefit from the webinars, they are welcome to attend as well.

On Demand Pledge System Webinars:
Real Time Call Reports, Script Changes, Pledge Data

Date: Tuesday October 13th
Time: 10am PST/ 11am MST/ 12pm CST/ 1pm EST
https://www2.gotomeeting.com/register/600496243


Seminar Edge Webinars:
Seminar Registration, RSVP Services, Attendance Reports, Drip Leads

Date: Wednesday September 30th
Time: 10am PST/ 11am MST/ 12pm CST/ 1pm EST
https://www2.gotomeeting.com/register/122251763

Date: Wednesday October 28th
Time: 11am PST/ 12 pm MST/ 1 pm CST/ 2 pm EST
https://www2.gotomeeting.com/register/555919362


Work The Lead Webinars:
Lead Capture, Appointment Setting, Order Entry, Live Transfer, On Call

Date: Thursday October 8th
Time: 1pm PST/ 2pm MST/ 3pm CST/ 4pm EST
https://www2.gotomeeting.com/register/377488243

Date: Friday October 23rd
Time: 11am PST/ 12 pm MST/ 1 pm CST/ 2 pm EST
https://www2.gotomeeting.com/register/697748739


Operational Webinars:
CSR Quality Control, Tracking Progress and Communications

Date: Thursday October 15th
Time: 11am PST/ 12 pm MST/ 1 pm CST/ 2 pm EST
https://www2.gotomeeting.com/register/865447755


Date: Wednesday October 21st
Time: 1pm PST/ 2pm MST/ 3pm CST/ 4pm EST
https://www2.gotomeeting.com/register/975284570


We look forward to seeing you there!

Introducing Advanced Lead Distribution

In the three years that we have been building and adding to our Work The Lead application at TeleDirect we have worked closely with our clients designing scripts and features to ensure that clients needs are met.

We have built the ability to assign leads based on questions in a script, area code, zip code and percentage. We are now proud to introduce our new advanced lead distribution rules. This feature is great for businesses who sell leads, if the business wants to buy no more than 10 leads a day, you are able to set a cap on the number of leads they will receive. You are also able to assign a percentage of leads based on the answer to a question, and still assign a percentage. If you have a new client who has just signed up to purchase leads, you can give them a higher priority on the same percentage to ensure that they receive the first lead of the day.

Our lead sellers and buyers are excited about this advanced functionality, if you would like to see a demonstration of how our software can work with your business, please contact us at: 800-776-1081 or email sales@teledirect.com.

TeleDirect Five Time Fastest Growing Business!

For the 5th Year in a row, TeleDirect Call Centers was named as one of the fastest growing businesses in the region by the Sacramento Business Journal. This year, TeleDirect placed 34th on the list. The Fastest Growing Company list is created by measuring revenue over the last 2 years. Normally, The Business Journal names the Top 100 Fastest Growing Companies. This year, sadly, there were only 98 Companies that qualified with 2 years of significant growth.

In this tough economy it is critical to be able to right size your company immediately and remain profitable. TeleDirect offers a wide range of customer contact automation tools that can help companies stay in front of customers and prospects even while we might have to downsize parts of our staff. Leveraging a quality outsource partner can keep your revenue stream moving in the right direction.

The weak economy has hit TeleDirect just like everyone else. Staying profitable and focused on customer satisfaction is our plan for a strong 2010.

Five Things to Consider When Selecting an Outsourcer

Please join TeleDirect for our upcoming webinar that focus on the five things every business should consider when selecting an outsourcer. We will review our Work The Lead site in conjunction with these five important concepts:

1. Stability
2. Security
3. Innovation
4. Transparency/Control
5. Immediate Access

We look forward to having you at one of our upcoming dates:

Wednesday Sept 23rd: 10 AM PST/ 11 AM MST/ 12 PM CST/ 1 PM EST: https://www2.gotomeeting.com/register/301427091

Thursday Oct 8th: 1 PM PST/ 2 PM MST/ 3 PM CST/ 4 PM EST: https://www2.gotomeeting.com/register/377488243

Friday Oct 23rd: 11 AM PST/ 12 PM MST/ 1 PM CST/ 2 PM PST: https://www2.gotomeeting.com/register/697748739

We look forward to seeing you there!

Back By Popular Demand!

We are excited to announce that due to the great success of our recent Operational webinar we are adding more dates for clients and potential clients. It's important that all of our clients have a chance to view the tools that we use to measure the success of our Customer Service Representatives and the job that we are doing for our clients. Please join us for one of the upcoming dates:

September 24th 1PM PST/2 PM MST/3 PM CST/4 PM EST. Register here: https://www2.gotomeeting.com/register/176564538

October 15th 11 AM PST/12 PM MST/1 PM CST/2 PM EST. Register here: https://www2.gotomeeting.com/register/865447755

October 21st 1 PM PST/2 PM MST/3 PM CST/4 PM EST. Register here: https://www2.gotomeeting.com/register/975284570

We look forward to seeing you there!

Work The Lead Tips & Tricks V.3

Using Clones Campaigns:

Work The Lead has a variety of different campaigns that you can use to support your business. Call My Leads which provides a "click to call" functionality for Internet leads that you would send to us. Chat campaigns which allow you to have 24/7 chat capability on your public website. Along with our inbound campaigns, we also provide a way for you to mirror your inbound campaign.

This is called a cloned campaign. A clone is used for toll free number sourcing. If you are planning to run television, radio or any other kind of marketing where knowing the exact source is important, then you would use our cloned campaigns. Setting up a cloned campaign takes about a minute, and once done you will have a live toll free number that rings directly into your account with TeleDirect.

Because clones can be setup so quickly, this also means that you do not need to keep a large bank of numbers set aside for your media partners. When a media partner requests a new number, you log in to your account with TeleDirect and provide them one very quickly.

If you are interested in learning more about our different campaign types and how you can use our service please email us at sales@teledirect.com or attend one of our upcoming webinars.

TeleDirect Communications is an experienced leader in outsourcing solution serving small, middle market and large corporations with a full range of call center products and services since 1961. We are a seamless addition to your Business Development and Customer Service team for a fraction of the cost of labor and infrastructure. We have multi-channel services. We have Seminar Edge for reservation services, IVR (Interactive Voice Response) for custom greeting and call distribution, custom call script with Work the Lead; which has live transfer capabilities, fulfillment services and InstantProjectManager for managing a project from start to finish. We provide you with the on-demand and real-time access to all your campaign and lead information. Our consultative process helps you choose the services that fit your business plan best now and in the future. It is important to us that we understand your business so we can help you grow because we grow only when our clients grow. Your satisfaction with our services is vital to us since 40 % of our business is referrals from happy clients.

To get additional details about our products and services, please contact us at 800-776-1081 or email us at sales@teledirect.com.

Operations Webinar

Please join us for a new webinar presented by our Operations team! We invite all of our clients and potential clients to join us for this overview of the software that TeleDirect uses internally to maintain quality, track CSR progress and communicate from the Client to the CSR's as well as from the CSR's to the clients.

The webinar will be held on September 10th at 1:00pm PST/ 2:00 PM MST/ 3:00 pm CST /4:00 PM EST.

To join us register here: https://www2.gotomeeting.com/register/878037827.

Thank you!

Simple Pricing

One of the major factors in outsourcing is pricing. Different companies have different pricing structure making it difficult to compare. Monthly base, setup costs and overage charges are just to name some. After you determine what your monthly cost for using a service is, you then need to add a per minute rate for the usage. The low per minute rates used by some companies can be deceiving. One of the advantages built into TeleDirect's pricing is its transparency. There is only one simple price to look for; the per minute rate. The pricing structure is pay as you go pricing. There is no other cost to look at. You know what you are paying for the price per minute; there is no calculating or surprises.

To find out more about TeleDirect services and pricing, please contact us directly at 800-776-1081 or email us at sales@teledirect.com

Outsourcing: Vendor Transparency

One of the biggest concerns we hear over and over again from potential clients is the concern they have regarding their vendors and how the vendors are handling the part of the job they are trusted with. At TeleDirect we have always encouraged our clients to make the time to visit the call center so that they can see how the call center operates and get a good grasp on how our business is run, as well as how their calls are handled.

With that in mind TeleDirect has taken the idea of a client visiting to view our operations to another level. When you sign up with TeleDirect, you are provided an online account, the online account shows you all of the information we have taken on behalf of your business, it also gives each client access to the script that the Customer Service Representatives are using on your behalf. Along with the script and call data that each client is able to see, clients also have the option to turn on call recording. When a client has call recording, they are able to hear the calls as each CSR completes the call. At TeleDirect we encourage our clients to listen to their calls, so that they can work closely with TeleDirect to make the Moment of Truth, which is the first few minutes any potential clients spends with your business, as successful as possible.

Along with each clients online account and their potential access to call recording, each client is also invited to attend one of our Operational webinars. The Operational webinars give the client a glimpse of the software that we have designed at Teledirect to ensure that we are providing the best service possible to each of our clients. If you would like to attend an Operational webinar, please email us at: sales@teledirect.com or subscribe to this blog for upcoming dates and times.

RSVP Services made easy with Seminar Edge

With Seminar Edge RSVP services, you can setup a seminar within minutes. Our easy to use on-demand provides you an effective way to manage your RSVP list. Below is some of our features that may help you with your upcoming seminar:

1. Free dedicated toll free number.
2. Live custom scripting.
3. Confirmation calls.
4. Call recording.
5. Printable labels and letters.
6. Fulfillment services for Confirmation and Thank you letters.
7. Free message center.
8. 24/7/365 access.
9. Professional and trained operators.

If you wish to see a demonstration of Seminar Edge, please register at our upcoming webniar on September 30th at 10:00 AM PST.

For further information or questions, please contact us directly at 800-776-1081 or email us at sales@teledirect.com

Thank you!

Internet Lead Follow Up

Most businesses have a public website so that their clients and potential clients have a place to go to learn more about what the business does and how they can help you, or so that you can place an online order, etc. Most times the website also includes a contact us form, so that a potential client can send an inquiry to the business. Once the inquiry has been received someone from the sales staff will follow up with the prospective client.

The challenge posed is that if the inquiry comes through when the sales staff is not available, or when the person who manages the emails is not available the lead could sit there for some time waiting to be followed up on. With that in mind TeleDirect provides a type of click to call functionality using Work The Lead. You can send these leads to TeleDirect as they come in, and the Customer Service Representatives will receive the lead, contact the perspective client and go through appointment setting with your prospect. The script the CSR's use can also include additional information that may be valuable to your sales staff, but which the caller may not have been willing to provide on the contact form.

If you would like to see a demonstration of how this works and can help you turn your leads into sales, please contact us directly at: 800-776-1081 or by email at: sales@teledirect.com.

Upcoming Webinar Dates

TeleDirect's weekly webinars have been a great success, with that in mind, we present the schedule for the rest of this month as well as all of September's webinars. Each webinar will focus on one aspect of TeleDirect's call center business. Please feel free to register and if you know of anyone who would benefit from the webinar, they are welcome to attend as well:

On Demand Pledge System Webinar:
Wednesday August 26th at 10:00 AM PST: https://www2.gotomeeting.com/register/342074362
Wednesday September 16th at 10:00 AM PST: https://www2.gotomeeting.com/register/600496243

Seminar Edge Tutorial Webinar:
Wednesday August 19th at 10:00 AM PST: https://www2.gotomeeting.com/register/619284026
Wednesday September 30th at 10:00 AM PST: https://www2.gotomeeting.com/register/122251763

Work The Lead Tutorial Webinar:
Wednesday September 9th at 10:00 AM PST: https://www2.gotomeeting.com/register/499507250
Wednesday September 23rd at 10:00 AM PST: https://www2.gotomeeting.com/register/301427091

We look forward to seeing you there!

Outsourcing Success Strategies V.1

As an outsourced call center, TeleDirect realizes that our clients rely on us to represent them in the Moment of Truth with their clients. Moments of Truth are the few interactions a consumer has with any representative of your company. In fact in his book Jan Carlzon writes about the importance of these moments of truth to the consumer. As long as the airplane lands saftely and arrives on time a consumer/caller doesn't care about behind the scenes employees they primarily care about the interactions they have with the customer service representatives when they purchase their ticket, get on the plane, etc. This is the basis of their entire opinion regarding that airline.

This is the same concept that can be applied to the interactions between an outsourcer and their clients' clients. It's important to realize that though you do not want your call center to answer complex questions regarding your business, you want to make sure that you give the call center, or any other outsourcer the ability to answer questions that matter and which a caller would expect the customer service representative to know. Things like the business address or location, what the business does in general terms and where the caller can get more advanced help are important pieces of information to provide for a successful interaction.

The concept is important for anyone considering using a call center to understand, because even though the information you provide in your frequently asked questions may be readily available in your advertising message, you still need to ensure that the person or persons answering the phone can also provide that information and ensure that your company's Moments of Truth are being properly represented.

Thank you!

Why Work the Lead?

With a custom script, TeleDirect can capture and qualify your leads, schedule appointments or even transfer a live lead to your sales team in real time. Some of the features that set us apart are:

1. No setup fee.
2. No monthly base rate.
3. On demand script changes.
4. Real time access to leads and account activity.
5. Immediate access to all of your data at all times.
6. Use our Messenger feature to send out an automatic touch to your potential client's email, or an appointment reminder to their cell phone.
7. Our new Call My Leads feature allows you to send us leads from an Internet lead source and then reach out to those leads immediately, before they've left their computer.

If you would like more information about our products and services, please contact us at 800-776-1081 or email at sales@teledirect.com.

Thank you!

IVRDirect Features

IVRDirect, which is our new IVR product, offers clients a variety of different ways to utilize it. Here are the highlights:

1. Get a toll free number that you can route any where.
2. Send the calls to your business during business hours, and to the call center after-hours.
3. Record a custom greeting for your company before sending the calls directly to the call center.
4. Qualify your leads by debt amount, state, or various other options so that you only talk to qualified leads.

If you would like to know more, or see a demonstration, please call 800-776-1081 or email us at: sales@teledirect.com.

Work The Lead Tutorial

Please join us for a webinar on Work The Lead. Our webinar will review all of our services briefly, but focus on Work The Leads features and how it can help your business. Please bring your questions, we look forward to answering them.

Register for the webinar here: https://www2.gotomeeting.com/register/372508595.

This webinar will be about an hour and is presented free of charge to all participants. We look forward to seeing you there!

New Products Are a Big Hit!

As a call center, TeleDirect is always looking for ways to provide additional support to our clients. Its so important to be able to keep in close contact with your leads and prospects, and make sure that there needs are handled in a timely manner.

We have introduced our IVR product, Work The Lead Messenger functionality, Live Chat, Call My Leads (real time follow up to your web leads) and our fulfillment services. Our new clients have found these products a great help to them in getting their call center setup most efficienty for their business. In fact we've had several new clients who've signed up for IVR, Messenger and have requested more information on our referral program, which can help TeleDirect become a revenue stream for your business.

If you would like more details about any of these products, please contact us directly at 800-776-1081, email us at: sales@teledirect.com or come to our webinar on August 12th. We would love to talk in more detail regarding your particular business needs and different ways that we can help that business grow.

Thank you!

Outsourcing: Horizontal Vs Vertical Hour

An important concept to understand when deciding to outsource to a call center is the horizontal hour vs the vertical hour. When you hire a dedicated employee you pay them "horizontally." The employee is paid for eight hours so they are only available to you during that time. If the employee is working on one task, another task will wait or may go unfinished. When the employee takes a break or goes to lunch, there isn't any work being done. Therefore, you would need more than one employee to cover breaks, lunches, and after hours.

When you outsource you are paying for a vertical hour. You are only paying for the time that the outsourcer is working for you. This means that several calls can be answered at once and when there are no calls, you aren’t affected because that is the risk the call center takes on, not you. If you stack up the amount of time your outsourcer is working for you it is going to be a far more efficient time line.

When you are comparing the cost of an outsourcer to the hourly cost of hiring a dedicated employee you have to understand the significant differences. Instead of comparing a dedicated employee to a outsourced call center you need to consider comparing the overall cost of the outsourced call center with the overall cost of the total number of employee's you would need to hire in-house to handle the same work. Don't forget to include soft costs for employee's such as benefits, vacation time, and managerial staff.

Introducing IVR by TeleDirect!

One of the challenges that many clients face is a way to route their calls to different destinations based on business hours, or what a caller may be looking for. If this is a problem that you face, then contact TeleDirect regarding our great new IVR product.

Using our IVR product you can send the calls directly to your business during the day and to our call center after hours. You can ask simple qualifying questions up front to determine if this is a lead that you want to talk to, for example, you can send callers from a state you cannot work with to a voicemail box instead of to your sales people.

IVR can be a great way to make sure that your callers are handled in a timely manner by the right people. For more information call 800-776-1081 or email: sales@teledirect.com.

PBS & NPR Brainstorming Webinar - July 22nd 10:00 AM PST

We invite all PBS, NPR and other non-profits to attend our upcoming webinar which is going to cover three basic areas, security, outsourcing and pledge drive planning.

If you would like to register, please sign up at: https://www2.gotomeeting.com/register/469146362.

Please bring any questions you may have for our panelists!

Work The Lead Tips & Tricks V.1

Editing your location information:

Sometimes the need to make immediate changes to where your leads are being e-mailed or where and when your calls are being warm-transferred arises. Work the Lead allows you to make these kinds of changes (and more) on your own through your Work the Lead account.

First, log into your Work the Lead account. Click on the link on the left side of the page that says Locations/Leads. You may have one Location, or you may have several. Each Location has a link that says View Location. Click on this link for the Location you need to modify. The next page will show you the current settings. To change settings, you can click on the link at the top of the page that says Edit Location Information.

The Name field allows you to change the name of the Location in the system. The Phone Number field is the phone number that your leads will be transferred to. The Address field is only for your reference; the system does not use it in any way, and CSRs cannot access your Location information (why do we even have address fields in Location Information?).

Below the Address field, you can see a section called Lead Delivery Preferences. We offer 3 different e-mail formats: HTML, XML, and ADF. The checkboxes represent whether or not a format is in use, and the boxes next to it determine what e-mail address(es) each format is sent to. XML and ADF are designed for computers to read, whereas HTML is designed for people to easily read. Most clients use HTML e-mails exclusively. If you want to add or edit an e-mail address, you can make the changes in the boxes. If you want the leads to be copied to multiple e-mail addresses, just separate each e-mail address with a comma. We also offer faxing of the leads for $0.25/lead (confirm this?). Just check the box next to the word Fax and fill in the 11 digit (including the 1) phone number of your fax machine. Once you're done making your changes, click Update. You'll be brought back to the information page for your Location.

It is possible to set up the Location so that it only receives leads from certain area codes or zip codes. To set up this filtering, click on the Add/Edit link in the Assigned Zip Codes area. On this page you can add the acceptable zip codes and area codes. You would then need to change your location to 0% in your campaign's Lead Distribution table and add another Location to take any other leads that may come in.

The next section is the User Name section. Here you can specify the username and password for this location. This is useful if you want to give a salesperson access to the leads, but not access to your entire account. Just click Change Login and enter a username of at least 6 characters, and an alphanumeric password with at least 8 characters. You can then give this username and password to your salesperson and they can log into Work the Lead at www.teledirect.com/client_login.asp. They will need to select the Work the Lead option before clicking the Log In button.

To change the hours during which we attempt warm transfers, you can use the Edit Business Hours link above the Business Hours section. On the next screen, you can specify when you are open and closed each day of the week. If you uncheck a box, that signifies that you are closed all day on that day of the week. The Lunch section enables you to specify a timeframe during your business day where we should not transfer calls. The Time Zone dropdown menu allows you to specify what time zone you are in. Once you're finished making changes, click the Update button. These Business Hours settings do not have any impact on cold transfers. Cold transfers are attempted regardless of the time of day or day of the week. However, we can set up your call script to accomodate certain business hours for cold transfers, but that is not something we recommend trying to do on your own.

The next section is Appointment Settings. This section only applies to you if you are setting appointments using the Work the Lead Appointment functionality in your call script. You can specify how far apart appointments should be, and how many appointments can be set at these intervals. To do that, just click Edit Appointment Settings, update your settings, then click the Update button.

Finally, we have the section called Closed/Holidays. This section allows you to specify certain dates and time frames on those dates that you will be closed (for example Independence Day). You just click the Edit Closed Hours link and enter the date that you will be closed. By default the whole day will be closed, but you can adjust the From Time and To Time if you wish. Once you're done specifying the date and timeframe, click the Add button. You can add as many Closed dates as you wish.

Please let us know if you have any questions or suggestions on how we can make Location functionality better. Thank you and have a great day!

Read Reviews On Our Service

We recently posted several reviews submitted by our clients over the last year or so. Now, we would like to invite all of our clients to post their own review. We think this is a great place for our future clients to visit as they consider doing business with TeleDirect and want to read first hand how we treat our clients and how we grow our relationships. These are real reviews by real customers… we encourage you to post your thoughts. Your input is important to us and will help us better serve you. To post a review visit us at: www.teledirectcallcenterreviews.com.

If you are a business serving consumers or are in the B2B arena, then you no doubt struggle with the best way to get your message out in the most effective way. Many businesses utilize a pay per click campaign and we have found that a review site is a wonderful way to make your campaign even more compelling. And who doesn’t need an effective SEO strategy? A review site that gets thicker with pages every time a customer does a review is an amazing way to get your company additional “page one” presence. To read about this inexpensive way to get your company better organic positioning and to better understand the importance of how reviews sites are viewed by your customers visit: http://www.prestoreviews.com/great-article-from-ad-age/.

For more information on creating a review site of your own through Presto Reviews, you can visit them on line at www.prestoreviews.com, alternately you can reach out to Scott Falcone who has designed this great product so that your business has a public forum that gives its customers a transparent and open line of communication with your executive management staff. Your clients will truly appreciate your open mindedness in how better to serve their needs. Thank you!

Seminar Edge Tips & Tricks V.2

How to access custom download answers in your Seminar Edge account:

Accessing the answers to custom Seminar Edge questions is a quick, simple process. From the Control Panel (the first screen that appears once you've logged into a Seminar Edge account), first locate the proper seminar. It will usually be listed under the Active Seminars heading unless the mailing date is in the future. If the mailing date is in the future, the seminar will be listed under the Pending Seminars heading.

Once you've found the seminar, click the View/Edit this Seminar link. Scroll down and locate the meeting that you would like to access. Click on the View Reservations link that is located in the Capacity Booked column. You will now see the current roster. Find the Download link at the top of the page. This imports the roster information into an Excel spreadsheet. Once the information is downloaded into the spreadsheet, you will see columns titled Question 1, Question 2, and Question 3. Any answers to the custom questions will appear in the rows under each of these columns.

Client Testimonials

The true measure of any service is how the people using it talk about it, here are some testimonials from TeleDirect's clients:

I appreciate the professionalism that your company displays. I like the fact that I can monitor my customers results on line, this allows to me to be involved. I also like the way you break down each seminar by date with the number of attendees. Keep up the good work. I will keep them coming.
- Acquire Financial Marketing

I appreciate your support. I love your system. It's very user friendly.
- Financial Education Counsel

Thank You So Much for your good service. We will be back to schedule more seminars. I have recommended your services to other people.
- Senior Wealth Planning Institute

While working with TeleDirect, KPBS has had it’s largest pledge drives ever. We have exceeded pledge goals consistently over that last 4 years. TeleDirect is very responsive to unexpected call volume, which has allowed KPBS to take advantage of additional revenue that may have been missed otherwise.
- KPBS

I have to say that WGVU made the correct choice going with TeleDirect as our new in-bound phone service vendor. We were impressed before last Friday night, but that sealed the deal. When Buying the War aired we expected it to be a normal pledge program for us that may have a call or two straggle through to TeleDirect. We could not have been more wrong. TeleDirect took 236 calls for us in that two hour period as we were completely overwhelmed. TeleDirect never missed a beat proving that your service is worth it’s weight in gold.
- WGVU

Over the three years that KPCC has used TeleDirect, they’ve proven to be responsive to our needs and sensitive to our messaging. Each drive, the service they provide just gets better and better. From the training of their call takers, to the awareness of the staff, TeleDirect gets the job done. Working with the TeleDirect team has not only been beneficial and cost effective, but very pleasant as well.
- Southern California Public Radio

First I wanted to thank you for what seemed you’re never ending support and professional advice during our implementation. While you are familiar with your product and implementation procedure we were not the tim e you took to explain our options and go over our script was invaluable. Having used answering services prior, we were somewhat skeptical about your claims as to your level of your service. However, to even associate you with an answering service is doing you a disservice. Our calls have been handled tim ely, efficiently and your agents are, for the most part, invisible to our customers. The level of detail that your agents obtain which flows from your forms directly into ours has saved us countless hours of reentry. For the first tim e in a long tim e I feel that we are in control of our business instead of it controlling us. Our utilization of Tele-Direct Call Centers is allowing us to expand into other markets which we did not think possible. Thanks again for all your support.
- RPRW, Inc. dba Mold Remedies

PBS & NPR Call Center Webinar - July 15th 10:00 AM PST

Please join us for our very first TeleDirect webinar. This will be held July 15th at 10:00 am PST. If you would like to attend please register at: https://www2.gotomeeting.com/register/832879922.

The webinar will cover our PBS & NPR on demand application, demonstrating how to load premiums, enter schedules, breakcodes, upload your member database, view your reports and download your pledge information. There will also be a question and answer portion where you will be able to have your specific questions answered.

If you would like more information, but this webinar is scheduled at a time that is not good for you, please contact us directly at: 800-955-9863 or email pbssupport@teledirect.com.

Looking forward to seeing you on Wednesday!

TeleDirect was a PRDMC Sponsor

This year TeleDirect sponsored the CyberCafe at PRDMC. It was our first year at the event, which brings together managers and staff from public radio stations around the country so ensure that they keep in touch on the latest technology and marketing ideas for their individual stations.

For TeleDirect the event was a rousing sucess. We made contact with many stations directly, and want to invite everyone who was an attendee at PRDMC to contact us directly so that we can show you our on demand software which gives you 100% access and control over your call center during a pledge drive.

For more information email sfennema@tele-direct.com or contact me directly by phone at: 800-955-9863.

Thanks and I hope to see you next year!

Seminar Edge Tips & Tricks V.1

I remember when I first started setting clients up in Seminar Edge, one of the most challenging things can be adding a new meeting to an existing set of meetings. Since you no longer have the meeting saved in your session your computer doesn’t remember what you added before and you will have to retype everything. To solve this problem you just click edit for a meeting which is at the same location as your new meeting.

1. Login to your account.
2. Select View/Edit This Seminar under an active seminar or Edit This Seminar under a pending seminar.
3. Select Edit Meeting next to the meeting that is at the location where you want to hold your meeting.
4. Click Continue at the bottom of the page.
5. Click Continue at the bottom of the second page. (This process saves the data in your cookies.)
6. Select Add Meeting located above the Date/Time column.
7. Enter the date of your new meeting, all of the information will be auto-populated, at this point you can make changes to your entered information.

I hope you find this information helpful. Please let me know if there is anything specific you would like to see in Tips & Tricks and I will make sure to get that information to you.

Have a great Monday!

~Sarah Fennema