How to Dramatically Reduce Shipping & Fulfillment with TeleDirect

This is a fast paced business world we are working in these days. If you want to keep a leg up on the competition in the shipping business, you will want to make sure your response times are competitive. In this article, we will discuss how TeleDirect will help you in this regard. Organization is the key here. And this includes being able to streamline your entire process. No process is perfect, but you can work on reducing your errors, and the right call center will help you do just that.

TeleDirect has been a leader in the industry for 39 years, and in that time has streamlined the process to meet any and all of your needs. Their order fulfillment software and 24/7 live support call center work seamlessly with each other to keep your needs flowing in real time. 2 shipping bays that store product as well as perform same day shipping services work with web-based software to give you a seamless view of your customer requests and the fulfillment of those requests. Their up to date web based software is what makes it all happen.

Their live support call center is highly trained in every aspect of the business. Not only will they keep you informed of your highly maintained inventory levels, but they can also help you stay on top of what moves the fastest. In addition, automated voice menus are used to separate customer service calls from order calls, essentially pre-qualifying leads before sending them back to TeleDirect. Interactive voice response, or IVR direct, works together with their call center software providing you with real time oversight of your customer’s experience. This is all part of the process that helps you dramatically reduce the response time between you and your customer.

Getting in front of your customers is also a good business practice that TeleDirect is expert at. E-Mail and SMS messages that automatically go to your leads and customers will keep your communications on top of the game. They will also keep on top of your internet leads. An online request for services that is handled promptly and professionally will not only help greatly in acquiring a new customer, but it will give the customer a good idea of how quick and efficient your services are. If your response time to their initial request is an indicator as to how expedient your shipping and fulfillment services are, you’re as good as gold.

So if reducing your shipping and fulfillment response times are a main concern to your business right now, they shouldn’t be. With TeleDirect you have a leader in the industry with all the latest software, and the most highly trained call center staff at your disposal 24/7. Whatever it is that you need for them to do, they are not only up to date in the methods by which they need to get done, but they are highly trained to implement them. Their response time to your needs, translates into the response times to you customers’ needs.

Increasing Sales With Hot Transfer Leads

A lead is essentially a potential customer, a way that you get that person on the hook and reach out to them. Once the lead is contacted, you must talk to them as if they are a customer. And when your bottom line is suffering because of slow sales, you need new leads to get new customers. But you’re a business owner, not a salesperson, so you don’t know how to go about it. There are professionals who can do this for you, or you can take care of some of the basics yourself. Getting leads online will surely produce the volume you’re looking for, while acquiring target data will tell you where to look for the leads. Once you find them, call centers are a very effective way to get in contact with potential customers.

Getting to your target audience is priority number 1 in increasing your sales. This is where target data comes in at, and it’s something you can do yourself. You simply analyze your sales alongside with who bought the product and where they bought it. This will pinpoint where you should be looking for your leads. Otherwise, you will be wasting your time trying to contact people who won’t be interested in your product. Once you get your target audience and demographics in line, you can start with your marketing campaign.

E-mail marketing produces a significant amount of leads in a very short amount of time. It focuses on who is most likely to buy your products in the area where sales are needed the most. In the e-mails, you can include surveys instead of a sales pitch so as to get your leads interested in the company without telling them to buy, buy, buy. A soft, subtle approach such as this tends to work better then appearing to try to force people to try your products or services. Newsletters are also an effective way of catching peoples’ eye. They essentially tell people what the company is up to and if there’s any new products or services offered that may interest them.

And what is marketing without telemarketing. This method of gathering leads for businesses has been around for so long because, put quite simply, it works. Their methods of contacting people have advanced through the years to the point that they can gather almost, if not as many, leads for your company as the e-mail method. Their pre-recorded message technique is simply a soft sell approach that seems to be working. It is run by an automated calling system that can call up to 10,000 numbers per minute. That’s a lot of leads that can potentially help turn your business around. It would be well worth the investment.

So whether you try to garner the leads yourself, or have a professional do it for you, it is something you will need to work into your schedule ,and/or budget, from time to time to keep your sales brisk and to stay competitive. It is a small price to pay to keep your business afloat.

Internet Lead Follow Up

Most businesses have a public website so that their clients and potential clients have a place to go to learn more about what the business does and how they can help you, or so that you can place an online order, etc. Most times the website also includes a contact us form, so that a potential client can send an inquiry to the business. Once the inquiry has been received someone from the sales staff will follow up with the prospective client.

The challenge posed is that if the inquiry comes through when the sales staff is not available, or when the person who manages the emails is not available the lead could sit there for some time waiting to be followed up on. With that in mind TeleDirect provides a type of click to call functionality using Work The Lead. You can send these leads to TeleDirect as they come in, and the Customer Service Representatives will receive the lead, contact the perspective client and go through appointment setting with your prospect. The script the CSR's use can also include additional information that may be valuable to your sales staff, but which the caller may not have been willing to provide on the contact form.

If you would like to see a demonstration of how this works and can help you turn your leads into sales, please contact us directly at: 800-776-1081 or by email at: sales@teledirect.com.