How to Dramatically Reduce Shipping & Fulfillment with TeleDirect

This is a fast paced business world we are working in these days. If you want to keep a leg up on the competition in the shipping business, you will want to make sure your response times are competitive. In this article, we will discuss how TeleDirect will help you in this regard. Organization is the key here. And this includes being able to streamline your entire process. No process is perfect, but you can work on reducing your errors, and the right call center will help you do just that.

TeleDirect has been a leader in the industry for 39 years, and in that time has streamlined the process to meet any and all of your needs. Their order fulfillment software and 24/7 live support call center work seamlessly with each other to keep your needs flowing in real time. 2 shipping bays that store product as well as perform same day shipping services work with web-based software to give you a seamless view of your customer requests and the fulfillment of those requests. Their up to date web based software is what makes it all happen.

Their live support call center is highly trained in every aspect of the business. Not only will they keep you informed of your highly maintained inventory levels, but they can also help you stay on top of what moves the fastest. In addition, automated voice menus are used to separate customer service calls from order calls, essentially pre-qualifying leads before sending them back to TeleDirect. Interactive voice response, or IVR direct, works together with their call center software providing you with real time oversight of your customer’s experience. This is all part of the process that helps you dramatically reduce the response time between you and your customer.

Getting in front of your customers is also a good business practice that TeleDirect is expert at. E-Mail and SMS messages that automatically go to your leads and customers will keep your communications on top of the game. They will also keep on top of your internet leads. An online request for services that is handled promptly and professionally will not only help greatly in acquiring a new customer, but it will give the customer a good idea of how quick and efficient your services are. If your response time to their initial request is an indicator as to how expedient your shipping and fulfillment services are, you’re as good as gold.

So if reducing your shipping and fulfillment response times are a main concern to your business right now, they shouldn’t be. With TeleDirect you have a leader in the industry with all the latest software, and the most highly trained call center staff at your disposal 24/7. Whatever it is that you need for them to do, they are not only up to date in the methods by which they need to get done, but they are highly trained to implement them. Their response time to your needs, translates into the response times to you customers’ needs.