One of the biggest concerns we hear over and over again from potential clients is the concern they have regarding their vendors and how the vendors are handling the part of the job they are trusted with. At TeleDirect we have always encouraged our clients to make the time to visit the call center so that they can see how the call center operates and get a good grasp on how our business is run, as well as how their calls are handled.
With that in mind TeleDirect has taken the idea of a client visiting to view our operations to another level. When you sign up with TeleDirect, you are provided an online account, the online account shows you all of the information we have taken on behalf of your business, it also gives each client access to the script that the Customer Service Representatives are using on your behalf. Along with the script and call data that each client is able to see, clients also have the option to turn on call recording. When a client has call recording, they are able to hear the calls as each CSR completes the call. At TeleDirect we encourage our clients to listen to their calls, so that they can work closely with TeleDirect to make the Moment of Truth, which is the first few minutes any potential clients spends with your business, as successful as possible.
Along with each clients online account and their potential access to call recording, each client is also invited to attend one of our Operational webinars. The Operational webinars give the client a glimpse of the software that we have designed at Teledirect to ensure that we are providing the best service possible to each of our clients. If you would like to attend an Operational webinar, please email us at: sales@teledirect.com or subscribe to this blog for upcoming dates and times.
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