Disconnected Call? Turn That Call Into a Potential Lead!

Do your customer service representatives know that every call matters? Every phone call that is made inbound and outbound represents your business in a positive or negative way. These calls make an opportunity to sell a service or product, solve problems, and to boost a positive image correlated with your name and brand. In the case of a dropped or disconnected calls, do you have a way to get reconnected? At TeleDirect, we turn dropped and disconnected calls into potential leads and sales - automatically.

How does it work and and who can benefit from the TeleDirect Save The Lead service:

• Automatically calls back all calls that were dropped or disconnected during peak or busy hours
• Allows clients to capitalize on a lead or sale - even if a live representative cannot reach the client again, our agent will leave a personalized voicemail message to contact us back.
• On average, our clients who have implemented the Save The Lead service have gained a 15%-20% return in capturing leads and sales! Never worry about another hang up again!

Contact us today to learn more about our Save The Lead service: http://www.teledirect.com/index.html

The Cloud Based Platform That is Always on Your Side

Heard of “the cloud?” No, we don’t mean clouds in the sky. At TeleDirect, we use the cloud for our Automatic Call Distribution (ACD) system as a solution for a call center and answering service! This cost effective solution is backed behind knowledge, and over 50 years experience in the call center industry.

What can you expect with TeleDirect ACD? Just a few of the perks of the service include:

• Cost Efficiency: Forget about long-term contracts. TeleDirect provides per-minute pricing so you pay for what you use.
• Customer Integration: We guarantee complete compatibility with your current applications and software. This is done through our API-enabled, web-based integration.
• Call Recordings: You will have access to our call recordings! We provide full transparency to allow you to listen to our professionalism and expertise with your clientele!
• Cloud-Based: The cloud is your friend. The cloud will assist with focusing on collaboration, visibility and satisfaction. If you need reports and analytics, the cloud can instantly produce those.

If you are looking to take your business to the next level and leave your competition in the dust, contact us to find out more about our ACD solution: http://www.teledirect.com/teledirect-acd.html

Are You Aligned with a HIPAA Compliant Business?

Are you in the Healthcare business? Customer service and ensuring patient confidentiality and security should be a priority in the Healthcare Industry. TeleDirect is a HIPAA compliant business that will always comply with industry regulations and meet our internal proficiency standards through ongoing training and awareness programs.

You may be asking, “but how do I really know that TeleDirect could be strategic partner for my healthcare business?” Well, we have broad knowledge and experience assisting clients with their Medicare Advantage Plans, Medicare Supplements, Medicaid, Prescription Drug Plans, Health Insurance and Dental and Vision plans and have proven they can entrust us with their inbound and outbound contact center needs.

For your inbound healthcare solutions, we can take care of :

• On Call Physician support
• Concierge service
• New patient inquiries
• Tier I and Tier II customer service
• Overflow support for medical equipment servicing Medical Practice assistance (Dental, GP, Orthopedic MD)

For your outbound healthcare solution, we can take care of:

• Lead qualification for Healthcare Insurance
• Inpatient and Outpatient surveys
• Conduct HCAHPS, CAHPS and Corporate Wellness Program Surveys
• Telemarketing services for Medical Sales

Lead transfer to licensed agents Contact us today to partner with an industry leader in the Healthcare Contact Center industry: http://www.teledirect.com/healthcare.html

How to Outpace Your Competition With a Call Center

Are your employees trying to complete their daily work duties while handling incoming customer service calls? Trying to efficiently complete both of these tasks can be extremely difficult. This is a common problem for companies and can typically make employees feel overworked and/or overwhelmed with their workload. Considering a U.S.-based call center like TeleDirect could be the solution to this problem.

A few benefits to expect with TeleDirect as your incoming and outgoing call solution:

• Exceed customer service expectations
• Grow relationships with current customers
• Your company will have complete access to our software and your data at all times
• Every phone conversation is professional, friendly, and efficient

TeleDirect is open 24/7/365, answering your calls in 20 seconds or less, and can provide support for your customers in English, Spanish and video service in American Sign Language. Embark on a new level of customer service for your clientele and give your employees a realistic workload today: www.teledirect.com

An Instant Sales Team That Won’t Disappoint

You love your sales team, but they aren’t quite making their goals. Does this sound familiar? Stop losing potential sales by allowing TeleDirect to direct qualified leads to you immediately. Directing and remarketing leads to your company will get your sales team closer to closing sales and making their quotas!

Having our instant sales experts on hand will allow your company to have 24/7/365 access to:

• Customer Contact Manager
• Activities Tracker
• ROI analysis
• The best sales people on high-quality calls and appointments

Your sales team will have contact with customers that are ready for business. Our customer outreach team will help with:

• Customer measurement
• Attracting visitors
• Retaining customers

Let TeleDirect deliver the results that your company needs to succeed. Contact us today to find out how our latest technolgy advancements and professional sales team make the sales process as seamless as possible: www.teledirect.com

Stay Up-to-Speed With Your Customer’s Fast Paced Schedules

Do you feel like customers are ignoring or not receiving your appointment reminders and confirmations? Making phone calls to set these reminders and confirmations can be very time consuming and may annoy your current and potential customers. Are your customers on the on-the-go and want faster mobile notifications? TeleDirect has the solution for you.

Some of the benefits of our SMS mobile solution include:

• Control over your online dashboard to schedule SMS notifications days, hours or minutes prior to meeting
• Customized messages at the click of a button
• Professional and personalized responses
• Immediate notification to prospective customers and leads of what you have to offer
• This solution will engage, obtain and retain your customers

Our fast paced scheduling tool will impress your clientele and will set your business tactics apart from the others. Contact us to find out how we can get you in front of your customers before the competition! www.teledirect.com

Extra Hands to Your Company’s Upcoming Seminar

Does the thought of holding a seminar seem like a complete headache? You may be asking yourself, “Who is going to answer calls?”, “Who is going to make the reservations?”, and other stressful and tedious duties that your team would not be able to execute in the event of a seminar. TeleDirect provides a service called Seminar Edge that is available to take your calls 24/7/365!

Seminar Edge will provide your company:

• Instant online access to your seminar
• Toll-free numbers
• Attendee lists
• User-friendly reservation service
• Professionalism that will help fill your seminar

If you decide to change the details for your seminar, don’t worry! We can make those last minute changes too, down to the scripts and the attendance capacities! Start your Seminar Edge Campaign in less than 5 easy steps by contacting us today! www.teledirect.com