Get Better Customer Retention with TeleDirect

It’s extremely important to constantly be seeking out new customers. However, just as important is how you treat your existing customers. If you can’t earn repeat business or create some sort of loyal following, it’s going to be difficult for your business to achieve the success it desires.

A major part of earning repeat business comes from the quality of customer service that you provide. The two factors that are most likely to turn customers off of your business are a poor product and poor service. Poor service in particular grates on customers, who will easily get frustrated if they feel that your customer service process is inefficient or unhelpful. Even worse, a bad experience can lead a customer online, where they will create reviews to share their negative experience with the entire world, including potential future customers.

With TeleDirect’s services, you can avoid these problems. We take care of all of your customer service needs with professionalism and efficiency, meaning that you have plenty of time to devote toward improving your product and your other marketing endeavors. Since we operate all day, every day, you will receive far more service for your money than you would by simply hiring a nine-to-five secretary to handle your calls!

Every single one of our customer service representatives is highly trained to deal with all different types of customer service situations. They are able to politely assist clients with questions of all ranges of complexity, and even are able to diffuse potentially angry customers, meaning you won’t have to worry about those customers going online and spreading negativity about your brand! We also know that some customers prefer online communications over phone calls. With this in mind, we offer live chat features that are manned by actual trained representatives who can assist your customers quickly and easily over the Internet.

Finally, our representatives know to take the extra mile. Customers will keep coming back to your business if they are made to feel special. Our representatives go out of their way to ensure that your customers are getting the best experience possible.

Do you need assistance in the area of customer retention? Let TeleDirect help you! Visit our website today to get started with our services!

TeleDirect’s Benefits for Advertisers

There are all sorts of benefits you can get from your work with TeleDirect. However, these benefits aren’t only limited to the more traditional types of businesses looking to revamp their customer service. Our services are also extremely handy for media buyers, advertising agencies, and even direct mail houses!

Consider this: there are a number of actions that you have to take every day that probably require a good deal of “waiting.” You have to wait for lead reports, you have to wait to properly work your leads, you have to wait for small pieces of data about your advertising campaigns to come in. Aren’t you tired of all this waiting? We certainly would be!

With TeleDirect, say goodbye to the wait and hello to efficiency that you may have never thought possible! We will give you immediate access over the internet to working toll free numbers for all of your mail, TV, and print campaigns. We give you the ability to instantly change your scripts for all of your customer service calls. We provide software that allows you to immediately capture and work your leads. All of this and much more will transform your advertising into an extraordinary venture.

Not only will you get your leads quicker, but you’ll also get more of them. Think of it this way: how many leads do you miss out on simply because you only operate during standard business hours? With TeleDirect’s 24/7/365 service, you will never miss out on a single lead ever again. For example, with our seminar reservation services, approximately one-third of all reservations we handle come in to us after standard business hours! What would happen if we weren’t there to assist them? This all-day, every-day operation gives you a leg up over the rest of your competition and ensures that your message is getting sent out to your leads at all hours.

The instant nature of TeleDirect’s services also solves the problem of any last-minute work you need to get done. Sometimes clients dump things on you at the very last possible minute—it happens. With TeleDirect, you can avoid scrambling. Instead, calmly build a new script, create new FAQs, and solve your problems in mere minutes, with no headaches involved!

If you work for an advertising firm and have more questions about how TeleDirect can specifically help your business, feel free to contact us today! We’d love to answer your questions and get you started with our services.

Becoming a TeleDirect Reseller

There are way more benefits to being a TeleDirect client than the outstanding customer service that you’re guaranteed to receive! With TeleDirect, you have the opportunity to earn extra money as a reseller! This great program has helped us to expand our services while giving our loyal clients extra cash to put back into their business.

The way it works is simple. For every referral that you make to TeleDirect, you will be able to earn 10% of everything that new client pays to TeleDirect for their first 12 months using our services. We will give you the online access that you need in order to track the clients you have referred, so you can manage your revenue stream while letting us do all of the hard work!

As an existing client, all of your revenues you get from referrals can then be applied directly to your business’s account. Plus, if you send enough referral business our way, those earnings you make could wind up making your service with us totally free! That’s right—you could get all of our 24/7 live CSR service, automatic messaging and interactive voice response all for no cost at all, as long as you provide enough referrals to us!

Other than finding new clients to refer to us, your work will be minimal. We will handle all of the sales and set up for your referrals—you won’t have to worry about getting them started! We will still provide all of the customer service for both of your businesses. Every month, we will send a check your way with the total amount of money you’ve earned through your residual income stream. Once you have that check, you can use it to give to your referred discount or hire someone to work on extra projects, if you so choose. It’s your money!

In order for a client to qualify as a referral, they must have spoken directly with you about their need for TeleDirect’s services, and you must give TeleDirect their contact information. All you need to do is submit the information through a form on our website.

This program is just one more reason to let TeleDirect handle your customer service! Not only are we committed to making your customers happy, but we want you to be happy as well!

Learn More About Your Customers with a Call Center!

Successful companies become so big primarily because of the outstanding products and services that they provide. For example, how could Coca Cola have become a worldwide brand without tasting good? The quality of the product is imperative in creating a customer base.

However, an outstanding product or service can only take you so far. What separates good companies from great companies is the connection that those businesses forge with their customers. Simply put, the very best companies are basically obsessed with providing the best possible experience for their customers, and that requires extreme amounts of care when it comes to customer service.

When you work with a call center like TeleDirect, you’re entrusting your customer service to a brand that has been providing outstanding service for decades. We go above and beyond with every call and message that we take. We provide a professional, positive attitude with every interaction. But perhaps most importantly, we allow you to learn more about your customers, which gives you a leg up on the competition in your marketing endeavors.

Think about it—when you hire a group of people whose entire job is to communicate regularly with your customers, it’s easy to see why call centers can lead to learning more about your actual customers. Our representatives are constantly on the phone with real people who have real questions and concerns. Through these calls, you are able to get a better sense of what your customers like and dislike, how they think you can improve your company and what it takes to keep them coming back from more. With TeleDirect, you have this ability all day, every day of the year, meaning the lines of communication with your customers are never closed!

The TeleDirect method of constant correspondence with customers through a wide variety of channels ensures that you’re communicating with the maximum possible amount of customers, which means you’re maximizing your ability to learn what your customers are looking for. Take advantage of this service, and transform your business with the feedback you gain from your new obsession with customer service. Contact TeleDirect today to get started!

How Technology Enhances Customer Service

We’re living in a world where people expect instant answers. The internet and mobile technology have made it easier than ever for people to get answers to any of their questions immediately. Many people these days even prefer online chat or text messaging to an actual phone call, as it is quicker and easier.

Given all of these changes, it’s easy to understand why the nature of customer service has shifted so much over the course of the past decade. Customers never enjoyed being put on hold when calling in to a customer service line, but now this waiting can feel excruciating when you consider that they’re used to instant feedback. This is what makes technology in all areas of customer service so important; businesses have to be able to provide quick, accurate feedback to their customers, or else they risk losing their loyalty.

For businesses that manage their own customer relations, this can make serving customers be quite a burden. These days businesses need to be prepared at all times to instantly answer their customer’s questions. If businesses don’t have large customer service staffs on hand, this can be extremely difficult. Therefore, smaller businesses can quickly fall behind and risk losing the support of their customers.

This is one of the many reasons why so many businesses choose to outsource their customer service to call centers like TeleDirect. At TeleDirect, we not only take all of your calls all day, every day, but we also offer a number of technological amenities that allow your customers to get the answers they need when they need them. We offer high quality SMS (text) messaging services to communicate with all of your on-the-go customers and a live chat feature that allows your customers to get quick online answers directly from a live representative. We also provide some excellent software for your convenience, such as Instant Sales Expert, which increase the control you have over all of your customer service by giving you instant access to all of your preferences.

Don’t fall behind the curve! Contact us at TeleDirect today and learn how all of our technology can benefit the customer relations aspects of your business.

SeminarEdge Services from TeleDirect

Are you looking for the most efficient way possible to get all of your guests registered for your next seminar? Try out TeleDirect’s SeminarEdge services! SeminarEdge provides your company with the most professional and user-friendly online reservation answering services that you’ll find anywhere. Using SeminarEdge, you will revolutionize the way your company is perceived by all of your seminar attendees, and increase the efficiency of your operations!

This answering service is a type of program that provides you with online access to manage all of your seminar’s guests. When you use SeminarEdge, your attendees will be given a wide variety of helpful features to help make their seminar experience go as smooth as possible.

To start with, all attendees will be given exact driving directions to the seminar from their location so that they will arrive precisely on time to your venue. They will also have access to a free dedicated 800 answering service, giving them the ability to get answers to all of their questions no matter when they need them! If they prefer to have their questions answered online, SeminarEdge also contains a free message center with professional operators. Printable labels and letters are sent to these guests as well, giving an extra personal touch to your upcoming seminar. There even will be meal selections that fit every attendee’s tastes and preferences.

Of course, SeminarEdge isn’t just meant for the attendees—it’s meant for you, too! Should you need to change your custom scripts for calls, you can do so on the fly whenever you need to! The 800 answering service also provides you with confirmation call programs that keep detailed records of whether your invited guests are coming or not. This saves you time from having to deal with the inconvenience of bookings that get left unfulfilled.

The SeminarEdge you will also have toll-free numbers, online access to your seminars and constantly updated attendee lists. Any changes you make to your options are instantly updated so that our representatives can always give accurate information on your behalf.

Contact TeleDirect today to learn more about what SeminarEdge can do for your business. This 24/7/365 service is exactly what you need to take your seminar planning to the next level!

Important Customer Service Tips for All Representatives

Many people underestimate how truly vital excellent customer service is to a business. When operating at their best, customer service representatives can bring a level of helpfulness and professionalism to a company that will keep customers coming back for more.

At TeleDirect, we have a number of standards that we infuse in every one of our CSRs to ensure that your customers are getting the best service possible. Here are five of the best tips our representatives follow:

The Golden Rule – This is a great guideline to follow in customer service as well as in every day life: “Treat others the way you want to be treated.” Be polite, offer them extra rewards and listen when they speak. The person on the other side of the line will appreciate it!

Know your customers – Are you familiar with the general demographics of the customers you’re working with? If so, then you’ll have a pretty good idea of what they’ll be looking for when they call in. This will help you to be more helpful and empathetic in your dealings with them.

Never argue – You should always do your best to give your customer the benefit of the doubt. You shouldn’t work to prove to your customer why they are wrong; instead, listen carefully to their problem and try to help guide them to the solution in a positive, encouraging way. Arguments will just drive a customer away.

Ask for opinions – One of the best ways to get honest feedback about the company you’re representing is to simply ask the customer. You might be surprised at some of the helpful bits of information you’ll receive!

Say “yes” as much as possible – Some times in order to accommodate a customer in the best way possible, you have to be willing to bend company policy. In the long run, it’s better to make a few exceptions to the rules than it is to turn a customer away unhappy!

These are just a few of the best simple ways that you can ensure happy customers whenever you take a call. At TeleDirect, we train all of our customer service representatives to work their hardest to give the customer what they want. When you outsource your customer service to us, you can trust that it is in good hands.