How to Have Control Over Your Customer's Experience

Providing high-quality customer service calls to customers should be a priority for all companies. Depending upon the call, there is different information, specific departments, or representatives that will best serve a customer for certain phone calls. Having an IVR solution provides total control over your customer’s experience to ensure that it is positive – every time.

IVR comes with a variety of different attributes that will benefit both you and your customer:

  ●      Speech recognition: Your caller is able to use voice commands to determine where their call should be best directed. Providing additional transfer options by voice facilitates the callers experience and ease of use.

  ●      Cost savings for your company: CSR’s will reduce wrong numbers and allow calls to be directed to your office, but IVRs will handle these tasks for less than half the cost of live CSR. This saves time and reduces the cost for your company.               Our solution works 24 hours a day, 7 days a week, and never needs a vacation.

  ●      No jail time: This will put an end to “voicemail jail” which can be extremely irritating for callers.  This function will always allow you to give the caller an option to speak to a live person at ANY POINT in an IVR script.

  ●      Managing high-volume calls:  Callers can get frustrated when their call is being ignored and their needs aren’t being met. IVR will ease the frustration of calls going to the wrong department or representative.

 Being available to take calls 24 hours a day is impossible for a small staff to handle. Luckily, TeleDirect has a group of excellent customer service representatives that will take your calls when you need the extra staff by using our Direct IVR solution.  This service can spark qualifying questions to identify if the call could be a “hot” lead.  Contact us today to maximize your ROI with Direct IVR: www.teledirect.com

The Key to Lifelong Customer Loyalty

A loyal customer is one that ignores competitor’s promotions and sticks to yours. A loyal customer is going to spend their money with you and is continuously satisfied with their service. Providing your customers with exceptional service that makes them never consider using another firm is how you retain their lifelong loyalty.

Customers typically have high expectations, and as a company, it should be your priority to meet and exceed them. Some common expectations include:
·                 Proactive rather than reactive
·                 High product and/or service knowledge
·                 Flawless user experience
·                 Human conversations
·                 Consistency

A few ways to keep your customers loyal and obtain new loyal customers include:

  ·                 High-quality service and product: Training your employees to give the best customer service possible is a product itself. While providing high-quality service, provide a high-quality product will give the customer no reason to go elsewhere.
  ·                 Give existing and potential customers attention: Reaching out to an existing or potential client shows that you have an interest in them. Going above and beyond expectations should be a task that employees perform when making any kind of interaction.
·                 Continuously be at the forefront of your customers’ minds:  Making personal phone calls and keeping in contact with customers helps you stay in their minds and encourages repeat business.  This will also give your customers a positive perception of your company.
  ·                 Taking feedback and making changes where needed:  Listening to issues that customers have with products or services will make the customer believe your company is genuine.  Making these changes will ensure a better experience for current and future customers.

There are actions that must be done on a regular basis to consistently meet customer’s standards, and many companies don’t have the resources or time to do this.  Fortunately, TeleDirect has a team of highly-skilled customer service employees and inbound and outbound tools to give your customers the service that results in loyal customers.

Let TeleDirect relieve your employees of customer service duties and allow them to do their job. Contact us today: www.teledirect.com

Are Competitors Taking Your Leads?

Statistics have proven that there are “peak” response times when contacting potentials leads.  This includes certain days of the week, as well as certain hours that are best to contact a lead.  Although this is good information, there is never a reason to slack off or fail to respond to clients in a timely fashion just because the time doesn’t fall in a peak time period. Do your employees reach out everyday to clients for qualification, follow up and closing conversation?  In this industry, reaching a lead within 5 minutes is 100 times valuable if the lead is called back within 30 minutes.

According to a recent survey about seller response rate, these astonishing statistics could make you question the way that your company is making contact with leads:

●      70% of buyer requests were IGNORED
●      72% of buyers say that the first seller to respond has the advantage
●      64% of buyers claimed that their purchase decision was dependent on slow seller response
●      More than 40% of buyers said that a 24-hour response window is TOO SLOW After viewing these statistics, is your method of contact with leads too slow and ineffective?

TeleDirect has the inbound and outbound services that will ensure that you get the deal! TeleDirect has an inbound service that immediately contacts leads via email or chat using TeleDirect Messenger and Call my Leads, and a robust outbound predictive dialer that is capable of connecting leads to our professional team quickly and efficiently!   Contact us today to prevent your persistent competitor from sealing the deal: www.teledirect.com

Is Your Management Team Exceeding The Customer Expectation?

Does your company have a sustainable workforce management system?  Workforce management is essential to maintaining a productive workforce and can be a way to suppress unnecessary internal issues that can result in external issues.   Enforcing this performance tool correctly can maximize quality work and customer service performance methods and standards.

Common attributes of a workforce management system:

 ·      Execution management
 ·      Performance management
 ·      Exceeding customer service levels

A few of the bottom-line benefits that will result in a strong workforce management team:

  ·      Improved worker productivity: Having a qualified team on the job will increase results and processes of time.
  ·      Guaranteed performance: Every successful team needs to have coaching and management that implements program service level standards.  Meeting this service and performance level will satisfy everyone in the long run.
  ·      Impressive soft-cost reductions: When productivity, process and use of resources are improved, significant costs are reduced.

At times, enforcing workforce management to its maximum capacity can be difficult for managers to handle. Fortunately, TeleDirect has multiple locations, all fully equipped with an efficient staff.  TeleDirect’s workforce management team ensures high customer service levels and ensures client performance standards are being exceeded all of the time.   To find out what TeleDirect can do to improve your workforce management team, contact us at: www.teledirect.com

Does Your Sales Team Need a Health Check Up?

Driven, confident, and structured are just a few qualities of a great salesperson.  Having a strong, dedicated sales team can lead to positive results for your company. Are you tracking the current health of your sales team? Monitoring the standing of your sales team will help you track progress and improve the way you sell your product or services.

Here are 3 metrics that should be constantly monitored:

1) ROI: Return on investment is a way to determine the profitability of your business.  Having a solid sales team will only help maximize the ROI for your company.

2) Conversion rate: Building relationships with current and potential customers is extremely important.  Forming this relationship is a great way to turn a prospect into a customer.  Having qualified prospects will verify that customers already have an interest in your product or service and will be more apt to purchase.

3) Performance: Is your team meeting and achieving your company’s goals?  Keeping track of your sales team’s performance should be monitored on a regular basis, which can provide sales managers information about areas of room for improvement.

Unfortunately, it isn’t easy to develop a professional and experienced sales team overnight.  Luckily, TeleDirect has a group of dedicated, sales-trained representatives that can work on your account.  Leave it to our Telesales team that has proven knowledge and experience to get the results your company needs: http://www.teledirect.com/

A Lead Qualification Team That Reaches Qualified Customers

A huge problem that many companies face is an insufficient amount of adequate lead qualifications. This can result in spending valuable time selling to the wrong or unqualified prospects. Having the right person dealing with your lead qualifications can create qualified sales leads and relay a positive message to potential customers. Forgetting a few simple yet powerful aspects of a lead qualification can cost you a great deal.

Here are 3 tips for lead qualification success:

1) A human’s voice: A recording on the other end of a phone call can be annoying and very impersonal. Hearing a human’s voice can be reassuring to someone who can assist a potential client in selling a product or solution that will suit their needs.

2) One-call efficiency: In one phone call, a representative should have a script that will lead to knowing the correct action to take.  The representative should be able to identify whether to abandon the lead, turn it over to sales for prompt action, or the case needing further development.

3) Positive Attitude:  First impressions are everything. Making a positive impact on your listener is a key part to informing them about what your product or solution can do for them.  Your positive attitude can reflect the product or solution you are selling and will make for a smoother sale.

Make sure your team can focus on being efficient and effective and leave the extra details to TeleDirect.  At TeleDirect, we can be your extra staff that will turn an opportunity into a lead and provide closers that will seal the deal. Contact us: http://www.teledirect.com/

Best Ways to Resolve a Customer Complaint

Hanging up from a customer service call while a customer is still unhappy about the conversation is the worst way to end things. Unhappy customers can have a variety of reasons for why they are dissatisfied. They could be having a bad day, have unrealistic expectations or sometimes just have negative dispositions. Still, we must admit that there are times when a customer has legitimate reasons for being upset. So, no matter what the cause of their unhappiness, they are your customers, and it is important to rekindle that positive feeling they had about your company. 

Here are 5 ways to help resolve customer complaints.

1. Listen to the customer: Allow the customer explain what the issue is. Don’t interrupt. This is the customer’s opportunity to tell the story and feel heard. 

2. Thank the customer: Let the customer know that you appreciate the problem being brought to your attention. If you don’t know about a problem, then it can’t be solved. In the end, this situation helps the both of you. 

3. Give an apology: Give the customer a sincere apology for the negative experience and the way it made the customer feel. This lets the customer know that you care and don’t wish for this situation to occur again. 

4. Find a solution: Ask the customer what solution they see in this situation. Then, come to an agreement for the resolution and act on it immediately. You want to make sure they are satisfied with the solution and that they don’t have to wait for the problem to be solved. 

5. Follow-up: Follow-up with the customer to make sure they are fully satisfied. This is the time to ensure that all steps of the resolution were carried out to the customer’s expectations.

Sometimes things go wrong and that’s okay. It’s just important to make sure that when they do, you are prepared to handle it. At TeleDirect, we have highly trained customer service representatives that are prepared for anything. Learn how we can help you by visiting us at http://www.teledirect.com/.

Take the Lead: Getting More Customers Wanting Your Services

When it comes to your business, your clients are one of the most important aspects.  Without them, your business would not survive.  That’s why it’s always important to keep great leads coming.  There’s always an opportunity to generate more leads and in turn bring in new customers.   Here are 4 ways to attract prospective leads and make them your customers:  

1) Ask- Do the customers or contacts that you already have know anyone that would benefit from your services?  People who know from experience the value in the work you do are excellent assets in creating new leads for prospective customers.  

2) Be available- You don’t want leads to lose interest because they are having difficulty getting in contact with you.  Make sure that your information is easily and readily available for anyone who may want it.  Have it on your website, blog and in the signature of your email.  

3) Be knowledgeable- Chances are that when people are considering your services, they will have a lot of questions.  Be prepared to answer any questions they may throw at you.  You also want to be as clear and detailed as possible.  

4) Seal the Deal- Don’t just tell them what services you provide, tell them how those services will better their business.  By giving them concrete examples that allow them to see the specific changes that you can make for them, they are able to put things in perspective.  By helping them imagine how your services will fit into their company’s future, they can’t imagine not having it.  

Bringing in new leads is something that businesses should be actively working on at all times.  New leads become new customers and new customers become great assets.  Learn how @TeleDirect can help you by check out our Work the Lead services.  We can help you with lead capture, appointment setting, order entry, live transfers and much more.  Visit us: http://www.teledirect.com/

Better Customer Service Leads to Better Client Satisfaction!

What does customer service mean to your business?  Is it just answering questions and helping customers solve problems and issues?  There’s so much more to customer service than just that!  When you provide exceptional customer service to people, you are doing more than just helping them.  You are creating an experience for them.  This is the most important thing you can do to satisfy your customers and help build loyalty to your brand.  

There are so many ways that providing superior customer service can improve your customers’ satisfaction with your company.  Here they are:  

Provide true customer service – There is no exact formula when it comes to customer service; no one type works for all customers.  Make sure that when working with a customer, you are tailoring the experience to that particular situation.  This allows you to make sure that you are meeting every customer’s specific needs.  

Well-trained and attentive staff  -- By making sure that all of your staff is up-to-date on everything about your company, you are also ensuring that your customers have the easiest and most efficient conversation possible with your representative.  This keeps the experience from becoming confusing and makes it as productive and helpful to the customer as possible.

Show your Enthusiasm -- Let your customers know that you are there to help them and you are ready to meet whatever challenge may come about.  By showing them from the beginning that their satisfaction is important to you, they get a great first impression of your company and a good first impression is the stepping stone to a successful interaction.  

Customers are an important factor in what keeps a business running.  By providing excellent customer service, you are showing your customers that you appreciate their loyalty and giving them more reasons to stay that way!  Find out how TeleDirect can help you improve your customer service by visiting us at http://www.teledirect.com/

Five Tips on Running A Successful Business

Building a successful business can be a long and complicated process. There is much more to it than just the logistics. You can take your business’ success to a whole new level with a few strategies that will help others see the hard work, compassion and innovation that you and your employees put into your work everyday to achieve success.

Here are five things to remember when running your business to help you and your employees find and showcase all that you have to offer.

1) Enjoy what you’re doing: Part of finding success is working toward something you can be proud of. No matter what the task at hand, find little ways love it. Your passion will show through and help make the work you produce that much better!

2) Make a good first impression: The first conversation you have with a customer is usually the one that seals the deal. That’s what makes it so important. You want to show from the start that you are there to meet their needs and expectations.

3) Make a positive work environment: Create a working environment for your employees’ that is cohesive and collaborative. Make sure everyone feels comfortable in expressing their ideas or asking questions. A positive workplace makes happy employees and happy employees are more productive and generate better results. 

4) Be a leader, not a boss: Don’t just tell your employees what to do. Encourage and inspire them to be creative and come up with new ideas for your business to execute. They say two heads are better than one, but several are even better!

5) Take chances and grow: Always be willing to try new things. You only know whether or not something works by trying it out, so take a chance and go for it. You may find even better ways to serve your customers.

At TeleDirect, we understand the importance of every detail as well as the way those details come together to make a finished product. That’s why we work hard to build relationships with our clients and become a piece of their company’s puzzle. Our call center and lead capturing services are ready to get to work at helping you further your business’ success.

Lead the Way – 4 Tips on Being a Successful Leader

Being in a position of leadership brings additional responsibility since leaders are often thought of as people yielding influence and superiority. The things that many people do not realize is there is a lot more to any leadership role than meets the eye. The most effective leaders possess skills and qualities that foster growth and excellence in a business.

Here are four tips to help better manage the daily tasks met with this role: 

1) Set goals – Always begin a project with clearly stated expectations.  By establishing specific goals, everyone will have the opportunity to begin knowing what the end result should be. This will allow timelines to be put in place for reaching those goals, helping to improve productivity and have the best final product possible. 

2) Delegate effectively – As the expression goes, don’t bite off more than you can chew. Hand over some responsibility to others. The more hands you have working on a project, the more efficiently it can get done and the more ideas you will have to pull from. This also gives others the chance to work in areas that they may not have before, while keeping you from becoming overwhelmed.

3) Nurture growth – Working with others on projects is a great way to grow together. Collaborative tasks allow people to learn from each other through asking questions and trying different strategies. You are not only working together, but also learning and growing together.

4) Keep communication open – Find ways to make sure that everyone is well informed about the current status of any project. This will help everyone avoid confusion down the road as well as make certain that no tasks are forgotten and left undone.

Great leadership skills make great work environments and who doesn’t want to work in an organized and inspiring atmosphere? Now get ready to take on whatever challenge is passed your way and know that you and your team have what it takes to accomplish it.

Optimizing Your Daily Workflow - Tips and Tricks

When it comes to making the most out of any open time in your busy schedule, you don’t have time to waste. As the business owner and lifeblood of your company, optimizing your time is not only a good decision, but a necessary one as well. To help keep afloat on the sea of to-dos, we put together some great tips and tricks for you to use today!

Prioritize Like Never Before - There is no room for failure when it comes to the success of the business that you built from the ground up. It is for that reason that you must prioritize your opportunities like never before. Is this potential client going to commit to a contract? Will I gain more than I gamble? What sort of history do I have with this client? These are all questions that can help to assess the immediate need for action when it comes to your priorities.

Delegate or Automate - You have a highly skilled team, so put them to work when it comes to your business’s daily workflow. If possible, try automating a task that would usually have to be done by one of your staff members. Putting software or systems to work for your team can be a time saving measure to be reckoned with, while lowing costs at the same time.

“Assembly Line” - Just like with Henry Ford’s revolutionary assembly line, there are most likely aspects of your business that can be organized to function more efficiently. Try grouping tasks that can be facilitated in an assembly line fashion to boost productivity and cut down on lag time.

Nothing boosts productivity throughout the workday like having partners that pull their weight. At TeleDirect, we exist to help your business reach its goals. By offering low-cost, professional call center services, we insure that our customers are freed up from the phones and are able to push the limits of productivity. Learn more about what TeleDirect can do to get your business making the most out of every minute of the workday today!

Are You Accessible or Getting Lost in the Fray? - Making Yourself Accessible for Business

Business is all about being accessible to the world as often as humanly possible, but being available to everyone at the same time is easier said than done. As a business owner, you have more on your plate than any one person should and you know the importance of being accessible to your customer base. We’ve put together some life-saving tricks to keep you ahead of the communication curve and going strong.

Evaluate Your Communication Channels - It is unlikely that all of your incoming client communications come from a single source. You are most likely juggling phones, emails, faxes, and snail mail all at once, all while hoping that you are able to respond in a timely manner and create business opportunities. Make a list of your resources to make sure that you aren’t missing anything while concentrating on all the others. If there are avenues that aren’t paying off, refocus your efforts and make the necessary adjustments to your communication plan.

Open New Channels - In the old days, all businesses had to communicate with to the outside world was a telephone and postal mail. Today, business has a myriad of email, website, fax, and social media contact options to contend with. Branching out to new arenas of customer contact like social media networks can provide new ways for your customers to reach out and get in touch with you.

Get Assistance - When you miss communications of any sort from a potential customer, you miss out on the next opportunity for your business. If this occurs too often, it can mean serious damage to your income and a good reason to get help. Call center services could be the answer to your problem. With professional call center services from TeleDirect, we make connecting with your clients easy and affordable so that your business can excel above the rest.

At TeleDirect, we are in tune with the needs of your business. Our professional and affordable services allow you to address your company’s growing communication needs without breaking the budget. Contact us today to learn more about how TeleDirect can make your business more accessible than ever to your customers.

Growing Your Business with TeleDirect Business Solutions

Growth. It’s not an easy thing to force, and it certainly doesn’t grow on trees. So, how can a small business find the growth it needs in this challenging economy? The answer may surprise you. Finding growth in your industry is all about strategic partnerships. With TeleDirect, your services coupled with our solutions ensures the upward revenue trend we all like to see!

New Market Communication - Imagine being able to reach out to new markets even if those markets are speaking a different language. With our bilingual representatives, you have access to our professional and knowledgeable staff 24/7/365! Talk about prepared!

Leads Qualified & Transferred - It’s Monday morning, you walk into the office and hit the ground running with our lead qualifying services. No more wondering where to start at the beginning of each week, or getting tied up trying to book that big client. Just make sure you have enough time and staff to handle our live lead transfers back to your sales superstars!

Ready for Launch - So, are you ready to pull the trigger on your new marketing and advertising campaign? Work with the best! Our free toll free numbers coupled with 24/7/365 representative availability and on-demand analytics get your campaign off to a great start!

Some people hear the term “call center” and it conjures mental images of faceless drones sitting in cubicles answering phones all day, but TeleDirect is so much more than that stereotype. We are a business solutions company, working year-round around the clock to help you find the growth you need to stay at the top of your game. That means lead development, integration with your CRM system, and so much more!

Not only do we offer the most secure service available in the United States, but we also offer the ability to expand into new markets with bilingual representatives. Reaching into new markets has never made more sense. Our ability to handle any type of marketing and advertising campaign with our on-demand software ensures success. With TeleDirect handling incoming product orders for you, you are freed up to focus on your company’s growth.

At TeleDirect, we believe that we cannot succeed unless you do. Our professional representatives are ready to take care of business and get your company on the road to serious growth. Visit our website to see how we can make this a reality for your business today!

Hot Leads Without Lifting a Finger

When it comes to your business, nothing is more important than maximizing your investments, staying viable, and treating customers the way they deserve to be treated. At TeleDirect, our focus has always been on making sure that your company cannot only meet expectations, but exceed them on a daily basis. That is why our outbound department is on a mission to improve lead generation and qualification services even further.

We understand that decent leads don’t simply grow on trees. Great leads are something that need to be discovered and cultivated before they will produce any “fruit.” With our lead generation services, you can rest assured that we are hunting down the leads that your business needs to grow and prosper. That will mean less work for you and your team. Now, all you have to worry about is closing the deal with potential clients! That’s pretty revolutionary for a small-businesses.

When we step back, what does our push towards further improved lead generation and qualification mean for you? Well, an improved Return On Investment(ROI), of course! It means that you get the best service at a price that is cost effective. With TeleDirect, cost-saving measures are built right in to our services! When you choose us to gather leads for your company, you are never left guessing what you are paying for. We have made such a commitment to our Outbound Services department that we have recently expanded to a secondary location. Talk about dedication!

At TeleDirect, our success as a call center is directly tied to your success as a business. We push to improve, advance, and encourage every opportunity for your company that comes through the line. You can feel confident that we are offering the best services at the best prices. Visit our website, or talk to one of our professional representatives today to learn more about making TeleDirect a part of your driven sales team.

Conquering Your Industry - Tips and Tricks for Success

You are a business on the verge of greatness, but pushing past the remaining obstacles in your path has you at a temporary standstill. You’ve made all of the right moves: reduced unnecessary spending, tailored your staff to be the best in the business, and made the competition very nervous. Yet, you still want to take your industry by storm and make a lasting mark. The next move you make may take you to greatness, so choose it wisely!

Partnering for Strategy Sake - It’s been said that, “No man is an island.” The same is true for businesses. To make the most of your efforts, you must occasionally join forces and build alliances to offer the best product or service possible in your industry. This may mean partnering with a competitor, or reaching out for the helping hand of a subcontractor. Either way, the goal of this step is to provide your end user with the best service possible.

Ride the Next Big Wave - Your industry, like every other industry, will face major changes from time to time. That being said, it will be well worth your while to pay attention to the trends and opportunities that can develop out of these shifts. Being the first to “drop in” on these “large waves” can mean huge business for your company, especially if you are able to corner the market. So, keep a feeler out for new technology, trends, and developments in your field.

Get Shrewd - Nothing says more about a business person than when they know their limitations. This is more of a strength than a weakness in that it will keep you from taking on a project you are not well-equipped for. Reaching out to the job market for a highly skilled, professional service may give you the extra boost you need when it comes to offering more than the competition.

At TeleDirect, we offer more than just professional call center services. We offer the ultimate strategic partnership! With lead capturing and qualifying, you will be able to offer the highest level of service without missing a beat.

How to Delegate - A Short Manual for the Big Dog

You’re the big boss, the owner of the company, but you’re still pulling much of the weight despite having very competent staff on your team! This could be occurring for a couple of reasons: 1. You are not comfortable letting other people tackle important tasks within your business, or 2. You don’t know how to delegate important jobs to your best staff. Either way, efficiency suffers when the distribution of effort is unbalanced. Here are a some tricks to get you assigning to-dos like a pro.

Don’t Doubt Your Team - One major mistake that employers make when delegating assignments to their team is getting overly involved in the process of completing the tasks. It’s called “micromanaging.” Not only is it a waste of your time as the boss, but it can also create the “too many cooks in the kitchen” effect and bog down efficiency. Try stepping back from the assignment and trust your well-trained team to do the heavy lifting on their own.

Set Goals For Each Delegation - If you are uncomfortable with delegating vital assignments to your team, then try setting a schedule for your team when you originally delegate the assignment. Give your team a chance to tackle the issues, but make yourself available to assist with problems if need be.

Establish a Chain of Command - Just like the organization within the military, a chain of command for your team can help with the delegation of tasks. Having a supervisor or manager around to make sure that tasks are getting done well and on time can take stress off of your plate. This person will need some authority amongst your team, so be prepared to let someone else handle problems before you involve yourself.

By following these simple tips you will be on your way to a more efficient and effective team. After all, why have employees if you are just going to tackle the to-dos all by yourself? Once you have established yourself as a delegator, you will find that you can focus on the more vital parts of running your business.

Industry Technology Spotlight - CRM

In the modern business world nothing moves at a glacial pace. Not only do our clients expect more, but the average medium sized business is better equipped to meet that demand than ever before. Whether working from the road or an office in the city, the technology that we all rely on keeps business running at top speed and allows us to do our jobs more effectively than the professionals of yesteryear. At TeleDirect, we strive for seamless integration with our customer’s Customer Relationship Management (CRM) software to allow them to do business to their full potential.

With TeleDirect, your business will see the benefits of so much more than just a call center. The partnership of TeleDirect with Salesforce.com gives our customers the benefits of AppExchange and the ability to add features to your business’s CRM. Not only that, but our programmers can make sure that the flow of information is always on the right path. It just goes to show that there is nothing quite like the perfect team when it comes to making your business grow.

In addition to our Salesforce Integration, TeleDirect offers many other vital services for the modern business. On top of access to our state of the art software, we also offer the ability to make changes to your scripts and even the services you use quickly and easily. This allows you to stay ahead of the competition and moving forward at the speed of the business world. Work the Lead will also help your business keep its edge with lead capture, appointment setting, order entry, 24/7/365 access to leads and data, and so much more.

We firmly believe that your successes are our successes. We work hard to give your business the most professional service on the market with access to state of the art technology to keep your business growing steadily. Come see what makes TeleDirect call centers the benchmark of the industry. We are sure that you will love our easy to use, professional services.

New Year’s Resolutions - Reviewing Your Business Strategy in 2013

It’s finally 2013 and if you’re reading this, then you survived the supposed apocalypse, fiscal cliff, and the busy crush of the holiday season! But, now it’s back to work as usual for now. With the first weeks of the New Year in progress, it is time to take a step back and look for resolutions that your business can make to improve your bottom line and get back into the best financial shape you can. To help you out, we have put together a couple of tips to get you started.

Fire Your Bank - Some banks are notorious for high fees and unnecessary charges when it comes to business accounts. The New Year can be a good time to review what you are getting for the money you are being charged. If you aren’t 100% satisfied, then start shopping around for a new bank. Once you find a better deal, talk to your current bank and let them know that you are going to be moving on unless they can do better. If they don’t leap at the chance to keep your business, then cut them loose!

Review Employee Performance - This is normally the least popular step for any small or medium sized business, but it is very necessary for good financial health. Each employee needs to be performing to the best of their abilities for your company to succeed to its fullest. Take stock of your team, ask them to review the last year, and make the necessary adjustments. Sometimes, these adjustments will mean cutting a position or replacing an ineffective employee, other times it will be the motivation that everyone needs to bring their A game.

Grill Your Suppliers - A company cannot operate on a good business model alone; it needs supplies and the material to do business to make money. If your company is like millions around the world, then you get your supplies from somewhere else to avoid having to buy them yourself. The reality is that this company may not be giving you the best deal out there. Start looking around, just like we did with your bank, and come back to them with your other alternatives for business supplies. Chances are that they will work with you to avoid losing your business.

Making 2013 a more profitable year can start right now! For more help improving your business’s productivity and profitability, contact TeleDirect today for call center services with real results. We specialize in growing your business one call at a time.