How to Have Control Over Your Customer's Experience

Providing high-quality customer service calls to customers should be a priority for all companies. Depending upon the call, there is different information, specific departments, or representatives that will best serve a customer for certain phone calls. Having an IVR solution provides total control over your customer’s experience to ensure that it is positive – every time.

IVR comes with a variety of different attributes that will benefit both you and your customer:

  ●      Speech recognition: Your caller is able to use voice commands to determine where their call should be best directed. Providing additional transfer options by voice facilitates the callers experience and ease of use.

  ●      Cost savings for your company: CSR’s will reduce wrong numbers and allow calls to be directed to your office, but IVRs will handle these tasks for less than half the cost of live CSR. This saves time and reduces the cost for your company.               Our solution works 24 hours a day, 7 days a week, and never needs a vacation.

  ●      No jail time: This will put an end to “voicemail jail” which can be extremely irritating for callers.  This function will always allow you to give the caller an option to speak to a live person at ANY POINT in an IVR script.

  ●      Managing high-volume calls:  Callers can get frustrated when their call is being ignored and their needs aren’t being met. IVR will ease the frustration of calls going to the wrong department or representative.

 Being available to take calls 24 hours a day is impossible for a small staff to handle. Luckily, TeleDirect has a group of excellent customer service representatives that will take your calls when you need the extra staff by using our Direct IVR solution.  This service can spark qualifying questions to identify if the call could be a “hot” lead.  Contact us today to maximize your ROI with Direct IVR: www.teledirect.com