CRM Solutions from TeleDirect

A great Customer Relationship Management (CRM) system is crucial to growing your business. At TeleDirect, we understand that your business success is dependent on first impressions, and our customer service representatives focus on making the most out of your call center leads.

Once your leads are captured, having an efficient and effective CRM system in place is necessary to organize and move your sales process forward. TeleDirect has a solution for all your CRM needs, whether you already have a system in place or need to build new infrastructure.

Already have a CRM system?

If you’re happy with the CRM system you are currently using, there’s no need to learn or purchase a new one. TeleDirect uses an application programming interface that allows your company to load your leads from our customer service team directly into your existing CRM system.

TeleDirect is also part of the Salesforce AppExchange, so if you’re a Salesforce user, our data will integrate seamlessly with your existing account.

New to CRM?

If your company currently doesn’t have a CRM system, TeleDirect offers our own proprietary CRM solution. Like many other popular CRM options, the user-friendly TeleDirect CRM tool is web based and allows you to set reminders, see the status of leaves, and perform a variety of administrative tasks.

TeleDirect’s CRM tool and our easy integration with other CRM tools gives your team an on-demand view of all your leads. With our full floor of customer service representatives waiting to capture your inbound calls and new leads, you can be confident that every prospective lead receives prompt and accurate answers.

Your employees are busy making sales and serving your customers, so a CRM system should be a solution to your business needs, not another burden. Whether you continue using your current CRM system, or transition to TeleDirect’s easy-to-use proprietary software, our team is ready to help you manage your valuable customer relationships.

If you have any questions about how you can get started with our services, feel free to contact TeleDirect today. We’d love to assist you in any way possible!