Seminar Reservation Services

Running a business seminar can be a challenge, which is why TeleDirect Call Centers has created SeminarEdge. This feature can help your business deliver the most professional yet user-friendly seminar reservation services possible, all online.

SeminarEdge is a form of an 800 answering service, which is a program that you access online to manage all of the guests who are attending your seminar. With the SeminarEdge online answering services, all the attendees of your seminars will be given exact driving directions so that they will be on time to arrive at your venue.

The service is available to answer all of your attendees' needs at any point throughout the seminar. Live custom scripting allows you to personalize all of your calls whenever you want to change them. The service also offers high-tech confirmation call programs integrated in the system, which helps to ensure that all the attendees you have booked are, in fact, coming.

Never again will you have to deal with the last-minute inconvenience of unfulfilled bookings. Our available printable letters and labels add to the ways in which you can personalize your communication with your clients. Even meal selections will be considered in SeminarEdge, as they are made available to suit every attendee’s tastes.

Most importantly, all of your calls are being taken by trained operators at our call center, so you can be sure that your calls are being fielded by people with experience and a professional demeanor. Our operators also communicate with your clients through a free message center online. Not many other services can offer you the type of professionalism you’ll get with SeminarEdge.

To get started, the first step is to create an account. This account is absolutely free; you’ll be able to check out the customer service interface and configure it to your liking before you decide whether or not you want to use the service for your business. You can then build your custom script, set up your lead, reservation or order management, fund your account, and get a working toll free number.

For more information on getting started with SeminarEdge, contact TeleDirect Call Centers today. The attendees for your seminars will be more excited than ever to attend them thanks to the professional, user-friendly services we can offer, direct from our call center!

TeleDirect's Pledge on Demand Software

It has just gotten easier than ever to accept donations, thanks to TeleDirect’s Pledge on Demand software offered by our call center. The software allows your company’s donors to call in 24 hours a day, seven days a week, 365 days a year and experience a friendly, professional and (most importantly) efficient donation process. This “moment of truth,” as we call it, will let your donors know exactly how much you appreciate their contributions.

Real-time reporting on the web allows your programming staff and management team to stay up to the minute on what is popular with your donors. TeleDirect provides you with features like live demographic look-up and instant revenue reports, which can be ordered by gifts, program or the geographic location of your donor. Online ACD reports allow you to see the number of calls received, true minute usage and average call time. You’ll also have the ability to create user accounts to give permissions to your support staff and on-air talent.

When it comes time to send gifts to your donors, TeleDirect provides you with plenty of options, including email gifts, time-based premiums, controlled inventory for tickets, charge incentives and more.

The pledge page also allows you to keep track of your donors and arrange them by “comments” or “no comments.” This gives you a smaller list of donations that may require further review.

There are also plenty of features with TeleDirect’s Pledge on Demand software that will save you both time and money, including schedule uploads, break codes, premiums and your membership database. You’ll be able to edit frequently asked questions as you wish so that all critical information is available immediately to your donors without them having to spend call time on those issues. A scripting tool allows you to change your call scripts on the fly so that they are personalized for each donor.

The best part about the Pledge on Demand software is the way it connects you with your donors. The interactions through the software are as seamless as if they contacted you directly. Meanwhile, their data is completely safe, as evidenced by TeleDirect’s ISO certification.

What are you waiting for? Maximize your donations today while increasing your donors' security with TeleDirect Call Centers. Contact us today to learn how you can get started!

Why Call Center Careers are More Fulfilling Than You Think

Have you heard a lot of negative opinions about careers with call centers? Take them with a grain of salt. There are certainly negatives to any job, including those in call centers, but you shouldn’t let them sour you to the overall experience. In fact, making a career out of working in a call center can be way more fulfilling than you might initially think.

Here are some of the best parts about working in a call center. Perhaps after reading these, you’ll have a different opinion about the daily life of a call center employee!

• You have the freedom to move. Most call centers have branches of their company all across the country. If you want to pack your bags and move to a different place, chances are you’re going to have a lot of options that allow you to still remain as an employee.
• There are many different departments. Call center employees aren’t necessarily all taking calls. There are IT departments, training departments, management departments, quality control and more. You aren’t limited to the kind of work that you can perform in a call center, and you can easily learn new skills should you desire to do so.
• Rapid advancement opportunities. Because all of the departments in these organizations are housed in the same center, it’s very easy to gain experience in multiple areas. Most companies prefer to promote from within, so the experience you gain may allow you to move up the chain in a call center more quickly than you might be able to in another business.
• The pay. Obviously this depends on the company and the type of call center, but the pay can be very lucrative for call center employees. Call centers that don’t outsource their work will pay more than call centers that do. If you’re performing any sales work, you’ll have opportunities to make more than just an hourly wage. The competition to hire employees is high, so call centers are forced to pay fair, competitive rates.

These are just a few of the benefits that go along with a call center career. If you’d like to hear more about why you should choose a call center career, contact TeleDirect, and we’ll provide you all the information you need about your daily life on the job!

Instant Messaging Services from TeleDirect

At TeleDirect Call Centers, we’re focused on providing you with the highest level of customer service possible. This means we have to go above and beyond outstanding phone service. We venture into all different realms of communication, including the instant messaging services that we use on a daily basis at our call center.

Some people with more traditional views on the way business should be conducted are put off by the idea of using instant messaging in the workplace. However, the high level of efficiency that this tool provides means that you’ll save a tremendous amount of time and money upon implementing it. Since mobile devices have made so many people come to rely on quick, easy forms of communication, instant messaging can be exactly what your company needs to get business done in the most efficient manner possible.

The greatest use for TeleDirect’s instant messaging comes when a customer has an extremely detailed question that may take some time to answer properly over the phone. Let’s face it, we all hate being put on hold, and so do your customers. This is where instant messaging can be so effective. Rather than placing the customer on hold, our customer service representatives can fire off an instant message to ask other representatives for solutions to the customer’s problem. This process allows you to completely wipe out the inconveniences of transfers and lost time.

Since instant messaging helps you get business done faster, it’s also saving you money. Since customer service representatives will be able to find solutions quicker than ever before, they’ll also be able to address more customers in any given day. Meanwhile, your customers will be more satisfied than ever, because they don’t have to spend much time on a phone call to have their problem addressed.

Don’t think of instant messaging as being a distraction or a time-waster; think of it as something that can help your business achieve its maximum efficiency levels. When used correctly, chat or instant message services can give your call center the edge it needs to provide the highest level of customer service you can!

Are you ready to implement an instant message service with your call center today? Talk to TeleDirect to find out how you can get started! www.TeleDirect.com