Tips for Retaining Great Customers

You might have built up an outstanding customer base, but the work doesn’t end when you’ve attracted them to your business one time! A great business works just as hard to keep the patronage of its existing customers as they do to attract new ones.

Retaining your customers isn’t extremely difficult, but it does take a willingness to go the extra mile in a lot of situations, particularly customer service. Here are some tips we've found at our call center for how you can keep your customers coming back to you over and over again.

• Customer Service should always be extremely positive and friendly. People don’t want to deal with negativity! Their experience with your business should be pleasant.
• Aim for perfection. Customers won’t be able to help but be amazed at your dedication to providing the perfect customer service experience.
• Listen. Customer service representatives should be as good at listening as they are at communicating. Make sure your customers know that you are listening to them and understand what they’re telling you, and that what they think is important to you and your business.
• Go above and beyond. Exceed your customers’ expectations by giving them a little something extra, whether it’s a coupon, a gift of some sort, or simply a genuine compliment. People love to feel as though they’re receiving special treatment, so this is a great way to keep your customers happy.
• Give options. If a customer comes to you with a question or a problem, give multiple possible solutions and then recommend which course of action to take. This will show that you are knowledgeable about the situation and are personally invested in helping them solve their problem.
• Make your service efficient. You can be the most pleasant person in the world, but in the end, people don’t want to be dealing with customer service representatives for a very long time. Be polite, yet help solve their problem or address their question as quickly and easily as possible so that they can happily go about their business.

TeleDirect Call Centers' customer service representatives practice all of these tips every day, and love the feeling that comes with seeing a satisfied customer. Visit our website or contact us at TeleDirect today to learn more about the outstanding customer service we can offer you and your company!

 

Reminders vs. Events on the TeleDirect System

If you’re familiar with our Instant Project Expert, or IPE, software, then you’ve probably heard a lot about “reminders” and “events,” and alerts or other features that correspond with them. But what exactly is the difference between a reminder and an event?

Through IPE, you are able to schedule reminders that are directly related to a task or milestone. Obviously this is a very useful tool when you are constantly having to shift your focus between different projects. Clicking the reminder allows you to go from your calendar straight to the task that you set the reminder for, instead of being forced to wade through a long list of tasks. If you’re involved in a lot of projects, this will save you a great deal of time.

Events, on the other hand, are items you put on the calendar that you want to remind yourself about. These items are not attached directly to any tasks or milestones, and include items like meetings. It’s better to use events to remind yourself of meetings, because using a task or milestone, one person could (in theory) not show up to the meeting and get graded as though they completed a task, or everyone else who did show up would have to take a bad grade.

Another advantage to using events is that when you invite someone to an event in IPE, the event automatically shows up on the invitee’s calendar. No emails are exchanged back and forth, saving you time from having to switch between IPE and your email account. However, should you choose to send out email reminders about your upcoming event, you can do so by checking the available “email” box and clicking “update.” Just remember that everyone already gets emails every morning regarding their reminders and events, so you don’t want to flood their inboxes with unnecessary reminders.

If you have any more questions about events, reminders, or the Instant Project Expert software in general, we’d love to answer them. Call us at TeleDirect Call Centers today or use our website’s live chat feature!

TeleDirect: Helping You Grow Your Business

Here at TeleDirect, our top goal is to help you grow your business in all regards. Our daily operations at our call center are performed with your business in mind, and all of our customer service representatives are trained to work in a manner that facilitates constant growth for your business. All of our software, training tools, and telephone services will put you on the cutting edge of customer service. The people who call in to your lines will notice the professionalism we provide!

Here are a few of the many ways TeleDirect Call Centers is able to help spur growth for all of our clients:

• We send leads for warm-up, appointment setting, and hot transfers back to your closers, allowing for a more streamlined method of doing business.
• We keep an extremely high level of organization through tracking tasks, milestones, due dates and who is or is not performing up to expectations. In this manner, we are also able to hold all of our employees accountable to make sure they are doing everything possible to aid in our business’s continued success!
• We route calls to different locations based on the time of day or how a caller answers certain questions. This helps us weed out wrong numbers as well as give the optimal level of service your customers desire!
• We reach out to your customer base ad prospects immediately through text and/or email. This allows for quick, efficient and personal means of direct communication with the people who are interested in your product or service!
• We perform careful research of your market and your customer satisfaction levels. By gaining a thorough understanding of your company, we are able to provide customer service that is tailored to fit your exact needs.

Our reputation at TeleDirect speaks for itself; we provide quality customer service that simply cannot be matched. You don’t have to take our word for it, either; check out the reviews that previous and current TeleDirect customers have written at teledirectcallcenterreviews.com!

Are you interested in learning more about TeleDirect? Perhaps you’re ready to jump aboard and get started with our services? No matter what the purpose, our representatives eagerly await your call!

 

Google AdWords’ Click-To-Call Technology

Since its inception, Google AdWords has been changing the way online marketing is performed. Now, a new “Click-to-Call” feature promises to once again revolutionize Internet advertising for the foreseeable future. For businesses with call centers, this feature will be key in generating new customers and expanding business possibilities.

The Click-to-Call feature is meant for mobile web browsers. All non-clickable phone numbers in AdWords advertisements will be converted into Click-to-Call numbers. Now, mobile users will be able to tap on these phone numbers and immediately place a call to them through their phones. This new technology adds a great level of convenience to mobile web browsing, and serves as an effective new way to generate business for advertisers.

The click-to-call enhancement must be enabled through your AdWords account. Once it is enabled, you will begin to receive clicks and calls to the number in the advertisement (it should be noted that it is against AdWords’ policy to place phone numbers in the ad headline). Just like phone calls placed via a call extension, you will be charged for any clicks on your phone number that result in a call.

Through the “Campaigns” tab in your AdWords account, you will then be able to review exactly how many calls have been placed through the clickable phone number in your advertisements. Simply select the “click-type” option under the “Segment” drop down menu, and you will be able to view your full report and analytics.

You don’t necessarily have to change your phone number in your advertisements if you don’t want to. Google, however, recommends that you remove the current phone number in your ad and replace it with a call extension, along with your phone number. This strategy will allow you to get the most value from your click-to-call advertising campaign.

At TeleDirect Call Centers, we are excited to begin using this brand new technology, and will work carefully with all of our clients to make sure that the implementation process goes smoothly. If you have more questions about Google AdWords’ Click-to-Call, feel free to contact us at www.TeleDirect.com today!