Top-Notch Project Management Services from TeleDirect

At TeleDirect Call Centers, we consider your business success our business success. With our top of the line on-demand project management software, we are able to efficiently manage projects with our clients and help them to manage their own internal projects. This service is a must-have if you’re looking to streamline your business.

Instant Project Expert (IPE) is a tool designed for our clients to quickly complete projects while still being able to hold everyone accountable, while keeping expectations at a reasonable level. The first step is to add all of your new users, which is quite simple. Simply add the user and wait for them to receive their invitation email. Once the invitation is accepted and the user creates his or her account, they will see the task that you have assigned for them to complete. 

IPE also has reminder systems built in to ensure that users are reminded of the tasks that they’re assigned. The system will remind users of specific tasks or milestones and also has an event creator for meetings and reminders that are not attached to any specific task or milestone. Email reminders are sent to all participating users on the morning that any reminder or event has been scheduled. 

Along with the reminder system, IPE contains a grading system that keeps track of who has been getting their tasks done on time or not. This system only begins once a user’s project has been published. However, users working on a project can store it in “brainstorm mode” to continue to get feedback from anyone else involved in the project before it is published. 

When all users feel that the project is ready to advance from brainstorming mode, they can sign off on it to say that it can be published. Once the project is published it cannot go back to brainstorming mode, so make sure to use that feature wisely to assure it is actually complete before sending it in!

Finally, IPE can be used for note taking during meetings to mark down tasks that need to get done and to set due dates. This will make your meetings much more productive and allow you to use IPE for both short-term and long-term business strategies.

TeleDirect wants your business to succeed, and Instant Project Expert will help you do just that. Get IPE today and watch your business’ efficiency levels skyrocket!

Why are the People at TeleDirect so Skilled? It’s in Our History!

At TeleDirect, we receive compliments all the time about the professionalism of our employees and services. What many people might not realize is that we have a long and great history of outstanding business, dating back several decades. 

Headquartered in Sacramento, California, TeleDirect Call Centers has been providing business owners with its inbound customer service representatives since our founding in 1961. What originally started as a small answering service has grown into what you see now: a full-service, on-demand call center that has received recognition numerous times for the outstanding experience we provide to our customers.

The real reason TeleDirect operates so well is that we hire the most professional and courteous customer service representatives we can find, and have done so for years. With the friendly and helpful nature of these representatives, your company will always give off great first impressions. And since the nature of business has turned to a very on-demand format, you can be sure that TeleDirect provides the people, technology and hardware you need to take every call you receive, no matter how large the demand.

We have also stayed consistent with how we train our new customer service representatives over the decades. Each CSR is trained to perfect the “Moment of Truth,” those pivotal first moments on a call that set the tone for the entire conversation. Our employees are also well aware of the importance of developing and maintaining leads for your company. Because of this, you can trust that we will immediately get all leads we capture to you, and then remarket them.

Of course, you can also rely on our long-standing tradition of efficient service. Our CRM tool maintains call control, streamlines call flow and provides reporting requirements at a real-time speed. We know that you don’t have the time to wait for 800 numbers, hire and train the CSRs, and answer every call that comes through, so we immediately activate your account and allow our professional CSRs to start taking your calls the moment you finish signing up. 

With 50 years of experience under our belts, we’re happy to build on our tradition of excellence by offering outstanding service to each and every one of our clients. 

www.TeleDirect.com

What is an Instant Sales Expert?

 At TeleDirect Call Centers, we strive to see our clients grow in business. However, naturally, with growth comes a wide variety of new challenges. Missed sales, overdue tasks, poor follow-up and other missed opportunities are among the many challenges that can plague companies unprepared to handle a sudden growth in business. 
 
To address this issue, we have created the Instant Sales Expert, or ISE, a top-of-the-line online customer relations management tool. With ISE, all of these growing pain-related challenges will be history! The tool integrates with our 24/7/365 call center to allow for more convenient lead follow-ups, customer surveys and lead qualification. It also allows you to keep your most valuable sales people focused on high-quality calls and appointments. Best of all, ISE is free to all clients of TeleDirect Call Centers.
 
One major advantage of ISE is that it makes logging existing tasks and scheduling new tasks faster than ever. This will increase the time your staff can spend actually making calls and sending emails, rather than filling out forms. 
 
Different tabs in ISE also allow you to be more organized and efficient in your business.  There is a “To-Do” tab for quickly viewing daily tasks, a “Leads” tab for working on your leads, a “Clients” tab for your customer service team, a “Reports” tab that includes pre-built reports that make your tracking easier and a “Setup” tab that allows you to customize ISE to fit your needs. 
 
ISE also allows you to keep better track of your business trends over time. When you convert a lead into a client through ISE, you are prompted to provide important information that over time will show some important business trends specific to your company.
 
If you are worried about setting up ISE yourself, you can contact our business consultants who will help you to set up your ISE organization for immediate use. After all, we are just as invested in your success as you are!
 
If you are interested in using the fastest and easiest sales automation tool available on the market, contact us today about Instant Sales Expert. With its ease and efficiency, your company will soon be growing and thriving more than it ever has before.

Never Miss an Opportunity with Seminar Edge!

 Are you looking to conduct a seminar, but the logistics are creating somewhat of a nightmare? If so, we would like to introduce you to Seminar Edge from TeleDirect Call Centers.

With Seminar Edge, you’ll get the highest-quality and most user-friendly reservation online answering services available, at very reasonable rates. Isn’t it time you found a new solution for organizing your seminars?

Our 800 answering service can be accessed online to manage people attending your events, providing attendees with detailed driving directions. This service is completely free to the attendees and is available at all times. 

With Seminar Edge, you have complete control over the customization of the services to make them as personal as you wish. Live custom scripting allows you to connect positively with your attendees and gives your company its own unique identity with little effort. A wide variety of meals are offered to fit every attendee’s tastes, along with printable tablets and letters that add an extra personal touch as you reach out to your current and prospective clients.

There’s also a free message center with professional operators who are trained to answer questions with pinpointed accuracy and care to every caller. Between this and all of our other great services, you get the most comprehensive, price-worthy and flexible online seminar reservation system around!

Finally, we pride ourselves on the convenience of our services. We offer state-of-the-art confirmation call programs integrated in the system, which performs checks to assure that all booked attendees plan on coming. No longer will you have to deal with the inconvenience of unfulfilled bookings. 

You’ll also have answering service access online to your attendance lists, toll-free numbers and seminars. If meeting details change, you can quickly make adjustments to scripts and attendance capacities. All changes are immediately noted in our system so that our operators are always giving up-to-date information.

In choosing Seminar Edge, you can significantly increase the attendance at your seminars and other events. The professionalism of our 24/7 live 800 answering services will dazzle your attendees and provide them with a superior seminar experience. People will leave with a positive experience that they will fondly remember for a long time to come.

To learn more about Seminar Edge, visit www.teledirect.com/seminaredge/ today!