TeleDirect Communications is an experienced leader in outsourcing solution serving small, middle market and large corporations with a full range of call center products and services since 1961. We are a seamless addition to your Business Development and Customer Service team for a fraction of the cost of labor and infrastructure. We have multi-channel services. We have Seminar Edge for reservation services, IVR (Interactive Voice Response) for custom greeting and call distribution, custom call script with Work the Lead; which has live transfer capabilities, fulfillment services and InstantProjectManager for managing a project from start to finish. We provide you with the on-demand and real-time access to all your campaign and lead information. Our consultative process helps you choose the services that fit your business plan best now and in the future. It is important to us that we understand your business so we can help you grow because we grow only when our clients grow. Your satisfaction with our services is vital to us since 40 % of our business is referrals from happy clients.

To get additional details about our products and services, please contact us at 800-776-1081 or email us at sales@teledirect.com.

Operations Webinar

Please join us for a new webinar presented by our Operations team! We invite all of our clients and potential clients to join us for this overview of the software that TeleDirect uses internally to maintain quality, track CSR progress and communicate from the Client to the CSR's as well as from the CSR's to the clients.

The webinar will be held on September 10th at 1:00pm PST/ 2:00 PM MST/ 3:00 pm CST /4:00 PM EST.

To join us register here: https://www2.gotomeeting.com/register/878037827.

Thank you!

Simple Pricing

One of the major factors in outsourcing is pricing. Different companies have different pricing structure making it difficult to compare. Monthly base, setup costs and overage charges are just to name some. After you determine what your monthly cost for using a service is, you then need to add a per minute rate for the usage. The low per minute rates used by some companies can be deceiving. One of the advantages built into TeleDirect's pricing is its transparency. There is only one simple price to look for; the per minute rate. The pricing structure is pay as you go pricing. There is no other cost to look at. You know what you are paying for the price per minute; there is no calculating or surprises.

To find out more about TeleDirect services and pricing, please contact us directly at 800-776-1081 or email us at sales@teledirect.com

Outsourcing: Vendor Transparency

One of the biggest concerns we hear over and over again from potential clients is the concern they have regarding their vendors and how the vendors are handling the part of the job they are trusted with. At TeleDirect we have always encouraged our clients to make the time to visit the call center so that they can see how the call center operates and get a good grasp on how our business is run, as well as how their calls are handled.

With that in mind TeleDirect has taken the idea of a client visiting to view our operations to another level. When you sign up with TeleDirect, you are provided an online account, the online account shows you all of the information we have taken on behalf of your business, it also gives each client access to the script that the Customer Service Representatives are using on your behalf. Along with the script and call data that each client is able to see, clients also have the option to turn on call recording. When a client has call recording, they are able to hear the calls as each CSR completes the call. At TeleDirect we encourage our clients to listen to their calls, so that they can work closely with TeleDirect to make the Moment of Truth, which is the first few minutes any potential clients spends with your business, as successful as possible.

Along with each clients online account and their potential access to call recording, each client is also invited to attend one of our Operational webinars. The Operational webinars give the client a glimpse of the software that we have designed at Teledirect to ensure that we are providing the best service possible to each of our clients. If you would like to attend an Operational webinar, please email us at: sales@teledirect.com or subscribe to this blog for upcoming dates and times.

RSVP Services made easy with Seminar Edge

With Seminar Edge RSVP services, you can setup a seminar within minutes. Our easy to use on-demand provides you an effective way to manage your RSVP list. Below is some of our features that may help you with your upcoming seminar:

1. Free dedicated toll free number.
2. Live custom scripting.
3. Confirmation calls.
4. Call recording.
5. Printable labels and letters.
6. Fulfillment services for Confirmation and Thank you letters.
7. Free message center.
8. 24/7/365 access.
9. Professional and trained operators.

If you wish to see a demonstration of Seminar Edge, please register at our upcoming webniar on September 30th at 10:00 AM PST.

For further information or questions, please contact us directly at 800-776-1081 or email us at sales@teledirect.com

Thank you!

Internet Lead Follow Up

Most businesses have a public website so that their clients and potential clients have a place to go to learn more about what the business does and how they can help you, or so that you can place an online order, etc. Most times the website also includes a contact us form, so that a potential client can send an inquiry to the business. Once the inquiry has been received someone from the sales staff will follow up with the prospective client.

The challenge posed is that if the inquiry comes through when the sales staff is not available, or when the person who manages the emails is not available the lead could sit there for some time waiting to be followed up on. With that in mind TeleDirect provides a type of click to call functionality using Work The Lead. You can send these leads to TeleDirect as they come in, and the Customer Service Representatives will receive the lead, contact the perspective client and go through appointment setting with your prospect. The script the CSR's use can also include additional information that may be valuable to your sales staff, but which the caller may not have been willing to provide on the contact form.

If you would like to see a demonstration of how this works and can help you turn your leads into sales, please contact us directly at: 800-776-1081 or by email at: sales@teledirect.com.

Upcoming Webinar Dates

TeleDirect's weekly webinars have been a great success, with that in mind, we present the schedule for the rest of this month as well as all of September's webinars. Each webinar will focus on one aspect of TeleDirect's call center business. Please feel free to register and if you know of anyone who would benefit from the webinar, they are welcome to attend as well:

On Demand Pledge System Webinar:
Wednesday August 26th at 10:00 AM PST: https://www2.gotomeeting.com/register/342074362
Wednesday September 16th at 10:00 AM PST: https://www2.gotomeeting.com/register/600496243

Seminar Edge Tutorial Webinar:
Wednesday August 19th at 10:00 AM PST: https://www2.gotomeeting.com/register/619284026
Wednesday September 30th at 10:00 AM PST: https://www2.gotomeeting.com/register/122251763

Work The Lead Tutorial Webinar:
Wednesday September 9th at 10:00 AM PST: https://www2.gotomeeting.com/register/499507250
Wednesday September 23rd at 10:00 AM PST: https://www2.gotomeeting.com/register/301427091

We look forward to seeing you there!

Outsourcing Success Strategies V.1

As an outsourced call center, TeleDirect realizes that our clients rely on us to represent them in the Moment of Truth with their clients. Moments of Truth are the few interactions a consumer has with any representative of your company. In fact in his book Jan Carlzon writes about the importance of these moments of truth to the consumer. As long as the airplane lands saftely and arrives on time a consumer/caller doesn't care about behind the scenes employees they primarily care about the interactions they have with the customer service representatives when they purchase their ticket, get on the plane, etc. This is the basis of their entire opinion regarding that airline.

This is the same concept that can be applied to the interactions between an outsourcer and their clients' clients. It's important to realize that though you do not want your call center to answer complex questions regarding your business, you want to make sure that you give the call center, or any other outsourcer the ability to answer questions that matter and which a caller would expect the customer service representative to know. Things like the business address or location, what the business does in general terms and where the caller can get more advanced help are important pieces of information to provide for a successful interaction.

The concept is important for anyone considering using a call center to understand, because even though the information you provide in your frequently asked questions may be readily available in your advertising message, you still need to ensure that the person or persons answering the phone can also provide that information and ensure that your company's Moments of Truth are being properly represented.

Thank you!

Why Work the Lead?

With a custom script, TeleDirect can capture and qualify your leads, schedule appointments or even transfer a live lead to your sales team in real time. Some of the features that set us apart are:

1. No setup fee.
2. No monthly base rate.
3. On demand script changes.
4. Real time access to leads and account activity.
5. Immediate access to all of your data at all times.
6. Use our Messenger feature to send out an automatic touch to your potential client's email, or an appointment reminder to their cell phone.
7. Our new Call My Leads feature allows you to send us leads from an Internet lead source and then reach out to those leads immediately, before they've left their computer.

If you would like more information about our products and services, please contact us at 800-776-1081 or email at sales@teledirect.com.

Thank you!

IVRDirect Features

IVRDirect, which is our new IVR product, offers clients a variety of different ways to utilize it. Here are the highlights:

1. Get a toll free number that you can route any where.
2. Send the calls to your business during business hours, and to the call center after-hours.
3. Record a custom greeting for your company before sending the calls directly to the call center.
4. Qualify your leads by debt amount, state, or various other options so that you only talk to qualified leads.

If you would like to know more, or see a demonstration, please call 800-776-1081 or email us at: sales@teledirect.com.

Work The Lead Tutorial

Please join us for a webinar on Work The Lead. Our webinar will review all of our services briefly, but focus on Work The Leads features and how it can help your business. Please bring your questions, we look forward to answering them.

Register for the webinar here: https://www2.gotomeeting.com/register/372508595.

This webinar will be about an hour and is presented free of charge to all participants. We look forward to seeing you there!