Customer Service is Our Business

When it comes to tried-and-true customer service, it’s simply hard to beat the professionals at TeleDirect Call Centers. We can say this because customer service is not only what we do well now, but is what our company was founded on back in 1961.

About 50 years ago, we began our company as a small answering service with only a handful of clients. However, since that time, we have grown into a full-service call center, with a reputation for offering the best in customer experiences. No matter what your demand, we are equipped with the people and technology to handle whatever volume of calls you need.

Simply put, TeleDirect has a long history of providing business owners with the best call center service available. Our customer service representatives (CSRs) know what it takes to make sure customer concerns are taken care of and that hot leads get to the right location each and every time. Our CSRs are carefully selected during the hiring process so that we are sure to have individuals who are committed to providing a top-notch impression of your organization every time someone calls.

So what makes TeleDirect so great at customer service? It really comes down to what we call “The Moment of Truth.”

This moment is the most critical part of any customer interaction, and is the first impression that your caller has of your company. For many business owners, it can be frightening to think that your reputation hinges on the ability of your call center to properly address customers. However, the friendly and helpful CSRs at TeleDirect are trained and experienced at doing exactly what it takes to ensure your customers are happy with the service they receive.

In addition, we provide our proprietary CRM tool, which uses the latest technology to maintain call control, streamline the flow of calls and provide real-time reporting.

If you have yet to discover the long list of benefits that come with using TeleDirect Call Centers for your customer relationships, we invite you to give us a call today at 1-800-776-1081 or email sales@teledirect.com. We would be happy to show you first-hand just how effective our CSRs can be!

Discover the Power of ‘Work the Lead’

 A service by TeleDirect Call Centers, Work the Lead brings contact centers to a whole new level, ensuring that leads are captured and transferred in the most profitable direction possible for your company. With this program, your company is able to create and manage web reports based on appointment setting, call transfers and order entry, at no extra charge.

To begin, your company can create a free account that allows you to explore the program and software, while seeing how easy it is to use. There is no obligation to pay upfront. 

Next, you are able to craft the customer’s experience, creating a script that pops up for our representatives so that all calls begin seamlessly for maximum customer service. 

Then, you are able to assign leads to multiple locations, mark the status of an order and update appointments, all from a convenient web-based system. We also provide a complete seminar registration system, order entry and lead management software for your company to ensure easy and quick data entry.

Finally, you will receive a working toll-free number, as well as the ability to quickly and effectively fund your account. With this, you can work immediately, and for last minute print jobs, TeleDirect automatically ties your script with customer calls.

Work the Lead has no monthly minimums, contracts, set-up or program fees, deposits or charges for toll-free numbers on active accounts. Plus, we believe that we should only be paid for the work we complete, so we only charge you when our representatives answer the phone.

This program is perfect for start-up businesses that want to maximize their earnings at fair prices. With our consultants, we can work with you to format your live script or assist you with any other inquiries you may have. Not only do we excel in service for your customers, but also with you, our customers. 

At TeleDirect, we want to make outsourcing simple for your company with our innovative Work the Lead program, immediately and without the pressure. Work the Lead will help enhance your call center experience with no obligations, no money down, and no problems. To learn more, visit www.TeleDirect.com/WorkTheLead.

Don't Lose the Sale on the First Call with 'Fill the Lot'

 

 Have you ever wondered about what it would mean to your dealership if every possible lead that came through on the first call was distributed to the right place for maximum sales support and customer service? It would be nice, right?

With "Fill the Lot" from TeleDirect Call Centers, you can harness the power of a live lead capture and appointment setting system that brings you the best quality customer service available anywhere in the world. This means more patrons for your dealership and the ability for you to close on more sales.

At TeleDirect, we know what it means to provide outstanding service. As most sales, professionals know it sometimes takes a significant time investment to convert a lead, often requiring you to listen to individuals as they describe their situations, past experiences, credit troubles and more. We do this at no extra charge, and it is this patience and service that will help guarantee that you will get more leads as we provide step-by-step instructions to your business's location.

So how does all of this work? First, all we ask is that you create a free account with us, which gives you a no-obligation opportunity to explore our software and services. At no cost, we will work with you to configure a customer service interface that fits your needs. 

As a next step, it's time to build a custom script that relates directly to your dealership. This script is a critical step in the process, as it allows you to gather data and information about your customers' experiences. The script will be used by our customer service representatives every time a customer calls, providing for a seamless and hassle-free solution.

After that, you can set up your lead, reservation, or order management system, where you can assign leads to multiple locations, mark the status of orders and update appointments, all from the convenience of our online platform. Once you have set up your system, it's time to fund your account and get a working toll-free number, which is available online and ready to go as soon as you're ready. 

With Fill the Lot, you also get complete control over the cost of each lead, as you can quickly and easily adjust the length and quantity of questions that are asked of your customers. This provides ultimate flexibility, while also allowing you to closely manage your sales.

To learn more about the Fill the Lot service from TeleDirect Call Centers, visit www.teledirect.com/fillthelot/!

 

Handling Customer Feedback Effectively

 

 It's a reality that all business owners know all too well. No matter how great your products or level of service, you're always going to have customer complaints. It's an issue that comes standard with the business world, and while it is important to do your best to avoid these types of problems, what may be equally important is how you deal with them once they occur.

At TeleDirect Call Centers, our professional customer service representatives (CSRs) are skilled and experienced at handling customer feedback, helping you resolve issues and maintain your company's momentum. To that end, we would like to share some of our knowledge with you. The following are some great tips for handling customer feedback in the most effective way possible:

1) Listen and Provide a Response

One of the easiest mistakes to make when dealing with an unhappy person is to jump to conclusions and try to come up with solutions immediately. While it is important to handle a customer's concern quickly, it's also imperative to listen to their side of the story before you make any judgments. Only by taking the time to really listen and understand will you be able to come up with a solution that fits everyone's needs.

2) Don't Take it Personally

People deal with their anger in different ways, and customers are no exception. Some customers, while upset, may be polite and understanding over the phone. Others, however, may have a more difficult time displaying their emotions. Therefore, it is crucial that you do not take your clients' negative feedback personally, but instead focus on coming up with a fair resolution. 

3) Be Thankful

When customers have to take time out of their day to deal with a complaint related to your organization, it can be very inconvenient for them. That being the case, acknowledge that you understand their situation and thank them for providing their feedback. This will go a long way toward you being able to work with them in the future.

4) Find an Easy Solution

The best solutions are most often the simplest solutions, and it's important to try to resolve issues with as little effort as possible required from the client. Explain the steps you are going to take and keep them updated on your progress, when possible. 

Finally, one of the most important aspects of resolving customer complaints is to ensure that it never happens again. Take the opportunity to learn from some of the problems your customers have, and take steps to avoid them in the future.

Our dedicated CSRs at TeleDirect Call Centers are experts at handling customer feedback swiftly and effectively. To learn more, visit us online at www.TeleDirect.com.

 

Save Time and Money with Interactive Voice Menus

 

 Whether you have a hot lead or a customer concern, you want to be sure that your incoming calls are routed to the right department. If there’s a potential client on the line, for example, it would be great to get that person to one of your crack sales staff members; on the other hand, if there is a customer who’s unhappy and needs support, it is in your best interest to give them the service they need through a qualified customer service representative.

Let’s face it—one of the biggest customer complaints out there is the hassle that is associated with calling customer service lines. Hold times can be long and the automated voice that greets you can direct you to places you never wanted to be in the first place. It’s frustrating to be asked to select from confusing menus when all you want to do is speak to someone about your issue.

While the ideal situation would be to have an actual person answer the phone right away for every customer call, we know that this is neither practical nor efficient. However, with an effective interactive voice recording menu, or IVR, you can be sure that your calls are going to the correct destinations, while significantly cutting down on customer frustrations.

At TeleDirect Call Centers, we use quality tested IVRs to direct the calls of our clients’ customers efficiently and in a timely manner, no matter the time of day or call volume. Because of this, our clients are able to set up their phone systems so that callers are pre-qualified to speak with different departments without the numerous transfers or hold times.

We have worked hard to perfect the IVR process to make it as efficient and hassle-free as possible for your customers, sales leads and more. Our proven methods are sure to get your calls into the right hands, providing helpful assistance to your most important callers.

Whether you have high or low call volume, using the IVR system from TeleDirect is a great way to provide 24/7 support for everything from routing calls and voicemails to communicating automated information about your company.

If you have yet to discover the power of an IVR menu for your company, contact TeleDirect Call Centers today. Visit www.TeleDirect.com for more information!

 

What Makes a Good CSR?

 

Business owners know that excellent customer service is an essential component of having a successful operation. So, knowing that good customer service means meeting the needs of your clients in a prompt and professional manner, what is it that makes a good customer service representative (CSR)?

At TeleDirect Call Centers, we have made a name for ourselves by offering excellent customer service for more than two decades. Simply put, our CSRs are not your ordinary call center employees. We pride ourselves on training our CSR professionals to respond to customer needs effectively and professionally. 

First and foremost, a good CSR understands the importance of listening. CSRs are the first line of contact for your company and they are responsible for ensuring that customer needs are heard and met. In order to meet these needs, they must be experts in the nature of your business, as well as the effects your products and services have on the consumer. Listening goes beyond the act of hearing words: by detecting inflection and tone, CSRs can determine the customer’s overall mood, allowing them to handle situations using the appropriate methods and techniques with professionalism.

In addition to exceptional listening skills, good CSRs are genuine and sympathetic. It is simply not enough to hear customer concerns, but to understand them. If someone calls with a question, a good CSR listens carefully and offers a number of solutions suited for the situation. Under no circumstance will a good CSR attempt to rush a customer, but instead will serve them with care and detailed attention.

Above all, good CSRs are professional and courteous at all times. Being treated with understanding and respect makes customers feel appreciated, making them more likely to return to your organization.

When it comes down to it, CSRs are the shepherds of your valuable customer flock. They engage and inform simultaneously, providing customers with the ins and outs of your products and services. By listening and responding to customers with sympathy, sincerity and professionalism, good CSRs can help your organization develop meaningful relationships that last for years. 

Contact us, TeleDirect Call Centers, today to learn how our professional team of CSRs can bring your level of customer engagement to a whole new level. Visit us online at www.teledirect.com today!

 

Never Miss an Opportunity with Seminar Reservation

Are you looking for an easier, more streamlined and overall more professional way to plan your business seminars? If so, you can turn to TeleDirect Call Centers' customized 800-answering service to manage all your reservation needs! We’ll send confirmations, messaging, printing services, meal selections, driving instructions and any last-minute changes needed for your events.

When you work with TeleDirect, you'll receive support from professional operators who are available to your seminar's attendees 24/7/365 to answer inquiries, provide scripted information and accept confirmations. Your free, dedicated 800 number includes free messaging and will be sure to impress your clients with the professionalism you strive to project at each and every one of your seminars.

TeleDirect Call Centers allow you online access to all aspects of your seminar’s planning, giving you instant contact to your attendance lists, toll-free numbers and message scripting. Any last-minute changes you enter are immediately reflected in the call center system, so your guests will receive up-to-the-minute information regarding your event. 

In addition to our professional answering service, our TeleDirect 800-Call Center is equipped to prepare the printed materials you wish to provide to your seminar attendees. Printed labels and letters heighten the level of professionalism in the planning of your event, and you can save yourself the time, effort and trips to the commercial printer by taking advantage of TeleDirect’s custom printing services.

Our 800 answering service will even manage the meal selections of your seminar’s attendees. And, based on your instruction, we will give out driving directions to your event's location to further ensure that your guests enjoy a seamless seminar experience. 

Your business requires your undivided attention, so for your next seminar, let TeleDirect Call Centers manage the tasks involved in coordinating all of the many contingencies that inevitably arise when sponsoring a seminar. We offer the most professional, accurate, current and courteous communication to your important guests, taking care of all the details so you can focus on providing an outstanding seminar experience.

If you would like to learn more about how TeleDirect Call Centers can help you with your next seminar or event, visit us at www.Teledirect.com today!