Extended Team that Exceeds the Expectation

Does your current team fail to meet or exceed their sales goals? When goals aren’t being met, it can take a toll on the finances of a business. TeleDirect has a solution. Our Dedicated Plus system is considered an extension to your own sales team and high-quality Account Manager to ensure that your project is running on-time and efficiently. Depending upon the size of the project, we'll provide a team of up to 10 dedicated agents who will meet and exceed the goals of the project.

Benefits your company will receive from the Dedicated Plus service:

• Reduced need for escalations back to you or your employees
• All-in-one project management
• Increased efficiency
• Higher ROI
• Improved customer satisfaction

TeleDirect’s Dedicated Plus solution comes with a team of efficient and dedicated agents who work solely on your project and will provide a variety of customized solutions to fit your business needs. Our solution and results will exceed all expectations.
 “Talent wins games, but teamwork and intelligence wins championships.” ― Michael Jordan

Looking For Your ROI? We Have It!

Does your company need assistance with increasing results? Whether your business is launching a new or ongoing campaign, there is usually a desire to reach a target audience, engage with customers, and ultimately drive sales. Luckily, TeleDirect has a service called Performance Plus+ that will strategically place a company’s product/service in a 1-3 week implementation campaign to identify, document and evaluate actual results. The service will provide a full analysis with your preferred metrics depending on the nature of the campaign and ROI. Our program can give you immediate feedback to help your company determine projections and even amend performance goals.

Performance Plus+ is an effective solution for:

• Lead Qualification and Generation
• Market Research
• Customer/Client Outreach
• Appointment Setting
• Key Contact Acquisition
• Database Cleansing
• Fundraising

What are a few of the benefits that your company will gain from Performance Plus+?

• Increase conversions with skilled staff
• Verify/validate projections and goals
• Obtain an analysis of your business model

TeleDirect’s Performance Plus+ is your solution to overcoming and implementing solutions to influence the sales process in a positive manner. Please contact us today to get the most out of your return on investment! www.teledirect.com

How to Save your Customer and Employee’s Time

Are your customers needing service from multiple customer service representatives, as opposed to needing to speak to an actual person? Customers need their calls routed at the earliest opportunity possible, and having a system that does that will result in a satisfied customer. An automatic call distributor (ACD) is used to distribute and help manage large volumes of incoming calls. This system can route the call to a recorded message using Interactive Voice Response, to an agent, or can place the call on hold until an individual can receive it.

Your customers can receive benefits from the ACD experience such as:

• Intelligent customer service that will advance a customer’s experience and an agent’s productivity by routing calls to the appropriate line.
• Valuable information without speaking to a representative, resulting in saving both your staff and customer’s time.
• Efficiency will be enhanced significantly. A customer will have a sense of high-quality service when given customized call choices.

Satisfying your customer’s needs is one of TeleDirect’s top priorities, and using Automatic Call Distributor to manage your company’s calls will help handle that. Contact us today to start adequately managing your inbound calls: http://www.teledirect.com/teledirect-acd.html

Your Customer Contact Solution Resolved

Is your company missing sales, overdue on tasks, have a poor follow up method, and continuously missing new and current customer opportunities? Failing to execute these tasks can hurt your company tremendously.  Having a program with a hassle-free method of maintaining current clients and sales contacts has never been easier with TeleDirect’s Instant Sales Expert (ISE).

Our clients love that our ISE integrates with our 24/7/365 call center for:

●      Easy follow up
●      Customer surveys
●      Lead qualification
●      High quality calls and appointments
●      Unstoppable sales team with high quality access to customer outreach team

Benefits your company can gain from the ISE program:

●      Customer Contact Manager: This allows you to effortlessly schedule appointments, set follow up reminders, maintain to-do tasks, and send out emails.

●      Activities Tracking: This provides an instant analysis of activities and lead changes. Keeping track of current, future and recycled stages has never been easier.

●      ROI: Are your advertising dollars going to good use? ISE will enable you to revise your sales productivity and track lead sources to make sure that every advertising dollar sensibly spent.

By implementing TeleDirect’s ISE program, your customers will know that your company is always organized, professional, and on top of business. TeleDirect is constantly striving to make our client’s more successful and grow exponentially.  Contact us today: www.teledirect.com

How to Gain Customer Insight to Improve Your Business

Gathering information and feedback from leads can be extremely beneficial in making your business more successful. No matter the industry, surveying customers can boost sales and implement new changes that hadn’t occurred to you before. Surveys can provide your business with valuable information that, if used correctly, can create a greater competitive advantage.

Three ways a business can improve from surveying leads:

●      Business Intelligence and Market Research: Surveys are great ways to see who your competitors and possible customers are. Collecting this information is a strategic way to find out industry trends and evaluate market developments.

●      Customer Satisfaction & Retention:  Providing customers with a way to give your company feedback can immensely improve loyalty, customer satisfaction, and may result in new clients.  After collecting this information, decisions can be made in a timely manner to improve product or services.

●      Product Development: Customers like to know that their voice is being heard. Ideas from customers will not only improve customer satisfaction, but can also be a source of revenue generation. Customers, in a sense, can be an expansion of your product developers.

TeleDirect wants every customer to have the best service and will survey your leads to ensure that needs are consistently met. Close more deals today with TeleDirect’s surveying service: www.teledirect.com

How to Add More Hours to Your Business Day

Many customers have an expectation that if they have questions, concerns, or needs of any kind, that there is someone there to answer them no matter the time of day, or week.  What are your customers needing after hours when your company is closed?  Are there circumstances where an individual would have made a purchase if they spoke to someone 5 minutes after your company closed for the day?  Companies who are open 24/7/365 reap benefits that can completely change a customer experience and influence their purchase decision.

  A call center that is open 24 hours a day, 7 days a week, 365 days a year has a plethora of benefits to create more business for a company, including:

  ●      Speaking to a human: Customers like to have the option to speak to a human live representative. There is a high level of comfort, and personal interaction that will satisfy customers needs to gain trust.

  ●      Emergency situations: When any kind of emergency occurs after hours, a solution will not be made until the next day unless you have implemented a call center.  With 24/7 service, those who need to be notified to resolve the problem will be notified immediately and can tackle the problem at hand. Taking control of the problem in the moment that it occurs can make the situation much better, as opposed to much worse if immediate action is not taken.

  ●      Always reliable:  Having a call center is an extension of your current employees, yet they never go on vacation, nor do they call out from work.

  ●      Potential increased revenue:  Your current business hours will increase and, with the additional help, will be able to take on new opportunities as they arise.

  At TeleDirect, we will assist your company to ensure that business never stops.  We will be there for you 24 hours, 7 hours per day, 365 days per year.  What will you gain with TeleDirect on your side?

  Contact us today! www.teledirect.com

Protecting your Customer with Security Certifications

Does your company have a strategy to keep your customer’s private information secured? Not being responsible with customer information can result in a loss of trust in a customer’s eyes and can even shut down a company. Being able to provide a high level of security certifications for your current and future customers will put their mind at ease that their information is always secure.

  At TeleDirect, our high information security standards protect your customer’s information and protect your company from invaders:

  ●      PCI Compliant: PCI compliance is certified through Trustwave. This will help prevent cybercrime on credit card information as well as reduce security risk and protect a customer’s data.

  ●      ISO 27001 Certified: Plan, do, check, act.  These four actions are what our information security certifications ensure that all customer data, such as credit information and social security numbers, are completely secured to minimize all vulnerabilities.

  ●      HIPAA compliant: This compliance will protect any health information such as patient medical records or payment history. Information will be managed through confidentiality of a client’s treatment, health status and payments.

  When a company does not comply with security certifications, there can be disastrous effects including:

●      Government fines
●      Lawsuits
●      Cancelled accounts
●      Payment card issuer fines

  TeleDirect cares about the reputation of your company and security of your customer’s information.  Contact us today to provide high levels of security certifications to best suit your company: www.teledirect.com