Many customers have an expectation that if they have questions, concerns, or needs of any kind, that there is someone there to answer them no matter the time of day, or week. What are your customers needing after hours when your company is closed? Are there circumstances where an individual would have made a purchase if they spoke to someone 5 minutes after your company closed for the day? Companies who are open 24/7/365 reap benefits that can completely change a customer experience and influence their purchase decision.
A call center that is open 24 hours a day, 7 days a week, 365 days a year has a plethora of benefits to create more business for a company, including:
● Speaking to a human: Customers like to have the option to speak to a human live representative. There is a high level of comfort, and personal interaction that will satisfy customers needs to gain trust.
● Emergency situations: When any kind of emergency occurs after hours, a solution will not be made until the next day unless you have implemented a call center. With 24/7 service, those who need to be notified to resolve the problem will be notified immediately and can tackle the problem at hand. Taking control of the problem in the moment that it occurs can make the situation much better, as opposed to much worse if immediate action is not taken.
● Always reliable: Having a call center is an extension of your current employees, yet they never go on vacation, nor do they call out from work.
● Potential increased revenue: Your current business hours will increase and, with the additional help, will be able to take on new opportunities as they arise.
At TeleDirect, we will assist your company to ensure that business never stops. We will be there for you 24 hours, 7 hours per day, 365 days per year. What will you gain with TeleDirect on your side?
Contact us today! www.teledirect.com
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