Please join TeleDirect for our upcoming webinar that focus on the five things every business should consider when selecting an outsourcer. We will review our Work The Lead site in conjunction with these five important concepts:
1. Stability
2. Security
3. Innovation
4. Transparency/Control
5. Immediate Access
We look forward to having you at one of our upcoming dates:
Wednesday Sept 23rd: 10 AM PST/ 11 AM MST/ 12 PM CST/ 1 PM EST: https://www2.gotomeeting.com/register/301427091
Thursday Oct 8th: 1 PM PST/ 2 PM MST/ 3 PM CST/ 4 PM EST: https://www2.gotomeeting.com/register/377488243
Friday Oct 23rd: 11 AM PST/ 12 PM MST/ 1 PM CST/ 2 PM PST: https://www2.gotomeeting.com/register/697748739
We look forward to seeing you there!
Monday, September 14, 2009
Friday, September 11, 2009
Back By Popular Demand!
We are excited to announce that due to the great success of our recent Operational webinar we are adding more dates for clients and potential clients. It's important that all of our clients have a chance to view the tools that we use to measure the success of our Customer Service Representatives and the job that we are doing for our clients. Please join us for one of the upcoming dates:
September 24th 1PM PST/2 PM MST/3 PM CST/4 PM EST. Register here: https://www2.gotomeeting.com/register/176564538
October 15th 11 AM PST/12 PM MST/1 PM CST/2 PM EST. Register here: https://www2.gotomeeting.com/register/865447755
October 21st 1 PM PST/2 PM MST/3 PM CST/4 PM EST. Register here: https://www2.gotomeeting.com/register/975284570
We look forward to seeing you there!
September 24th 1PM PST/2 PM MST/3 PM CST/4 PM EST. Register here: https://www2.gotomeeting.com/register/176564538
October 15th 11 AM PST/12 PM MST/1 PM CST/2 PM EST. Register here: https://www2.gotomeeting.com/register/865447755
October 21st 1 PM PST/2 PM MST/3 PM CST/4 PM EST. Register here: https://www2.gotomeeting.com/register/975284570
We look forward to seeing you there!
Tuesday, September 8, 2009
Work The Lead Tips & Tricks V.3
Using Clones Campaigns:
Work The Lead has a variety of different campaigns that you can use to support your business. Call My Leads which provides a "click to call" functionality for Internet leads that you would send to us. Chat campaigns which allow you to have 24/7 chat capability on your public website. Along with our inbound campaigns, we also provide a way for you to mirror your inbound campaign.
This is called a cloned campaign. A clone is used for toll free number sourcing. If you are planning to run television, radio or any other kind of marketing where knowing the exact source is important, then you would use our cloned campaigns. Setting up a cloned campaign takes about a minute, and once done you will have a live toll free number that rings directly into your account with TeleDirect.
Because clones can be setup so quickly, this also means that you do not need to keep a large bank of numbers set aside for your media partners. When a media partner requests a new number, you log in to your account with TeleDirect and provide them one very quickly.
If you are interested in learning more about our different campaign types and how you can use our service please email us at sales@teledirect.com or attend one of our upcoming webinars.
Work The Lead has a variety of different campaigns that you can use to support your business. Call My Leads which provides a "click to call" functionality for Internet leads that you would send to us. Chat campaigns which allow you to have 24/7 chat capability on your public website. Along with our inbound campaigns, we also provide a way for you to mirror your inbound campaign.
This is called a cloned campaign. A clone is used for toll free number sourcing. If you are planning to run television, radio or any other kind of marketing where knowing the exact source is important, then you would use our cloned campaigns. Setting up a cloned campaign takes about a minute, and once done you will have a live toll free number that rings directly into your account with TeleDirect.
Because clones can be setup so quickly, this also means that you do not need to keep a large bank of numbers set aside for your media partners. When a media partner requests a new number, you log in to your account with TeleDirect and provide them one very quickly.
If you are interested in learning more about our different campaign types and how you can use our service please email us at sales@teledirect.com or attend one of our upcoming webinars.
Monday, August 31, 2009
TeleDirect Communications is an experienced leader in outsourcing solution serving small, middle market and large corporations with a full range of call center products and services since 1961. We are a seamless addition to your Business Development and Customer Service team for a fraction of the cost of labor and infrastructure. We have multi-channel services. We have Seminar Edge for reservation services, IVR (Interactive Voice Response) for custom greeting and call distribution, custom call script with Work the Lead; which has live transfer capabilities, fulfillment services and InstantProjectManager for managing a project from start to finish. We provide you with the on-demand and real-time access to all your campaign and lead information. Our consultative process helps you choose the services that fit your business plan best now and in the future. It is important to us that we understand your business so we can help you grow because we grow only when our clients grow. Your satisfaction with our services is vital to us since 40 % of our business is referrals from happy clients.
To get additional details about our products and services, please contact us at 800-776-1081 or email us at sales@teledirect.com.
Sunday, August 30, 2009
Operations Webinar
Please join us for a new webinar presented by our Operations team! We invite all of our clients and potential clients to join us for this overview of the software that TeleDirect uses internally to maintain quality, track CSR progress and communicate from the Client to the CSR's as well as from the CSR's to the clients.
The webinar will be held on September 10th at 1:00pm PST/ 2:00 PM MST/ 3:00 pm CST /4:00 PM EST.
To join us register here: https://www2.gotomeeting.com/register/878037827.
Thank you!
The webinar will be held on September 10th at 1:00pm PST/ 2:00 PM MST/ 3:00 pm CST /4:00 PM EST.
To join us register here: https://www2.gotomeeting.com/register/878037827.
Thank you!
Tuesday, August 25, 2009
Simple Pricing
One of the major factors in outsourcing is pricing. Different companies have different pricing structure making it difficult to compare. Monthly base, setup costs and overage charges are just to name some. After you determine what your monthly cost for using a service is, you then need to add a per minute rate for the usage. The low per minute rates used by some companies can be deceiving. One of the advantages built into TeleDirect's pricing is its transparency. There is only one simple price to look for; the per minute rate. The pricing structure is pay as you go pricing. There is no other cost to look at. You know what you are paying for the price per minute; there is no calculating or surprises.
To find out more about TeleDirect services and pricing, please contact us directly at 800-776-1081 or email us at sales@teledirect.com
To find out more about TeleDirect services and pricing, please contact us directly at 800-776-1081 or email us at sales@teledirect.com
Monday, August 24, 2009
Outsourcing: Vendor Transparency
One of the biggest concerns we hear over and over again from potential clients is the concern they have regarding their vendors and how the vendors are handling the part of the job they are trusted with. At TeleDirect we have always encouraged our clients to make the time to visit the call center so that they can see how the call center operates and get a good grasp on how our business is run, as well as how their calls are handled.
With that in mind TeleDirect has taken the idea of a client visiting to view our operations to another level. When you sign up with TeleDirect, you are provided an online account, the online account shows you all of the information we have taken on behalf of your business, it also gives each client access to the script that the Customer Service Representatives are using on your behalf. Along with the script and call data that each client is able to see, clients also have the option to turn on call recording. When a client has call recording, they are able to hear the calls as each CSR completes the call. At TeleDirect we encourage our clients to listen to their calls, so that they can work closely with TeleDirect to make the Moment of Truth, which is the first few minutes any potential clients spends with your business, as successful as possible.
Along with each clients online account and their potential access to call recording, each client is also invited to attend one of our Operational webinars. The Operational webinars give the client a glimpse of the software that we have designed at Teledirect to ensure that we are providing the best service possible to each of our clients. If you would like to attend an Operational webinar, please email us at: sales@teledirect.com or subscribe to this blog for upcoming dates and times.
With that in mind TeleDirect has taken the idea of a client visiting to view our operations to another level. When you sign up with TeleDirect, you are provided an online account, the online account shows you all of the information we have taken on behalf of your business, it also gives each client access to the script that the Customer Service Representatives are using on your behalf. Along with the script and call data that each client is able to see, clients also have the option to turn on call recording. When a client has call recording, they are able to hear the calls as each CSR completes the call. At TeleDirect we encourage our clients to listen to their calls, so that they can work closely with TeleDirect to make the Moment of Truth, which is the first few minutes any potential clients spends with your business, as successful as possible.
Along with each clients online account and their potential access to call recording, each client is also invited to attend one of our Operational webinars. The Operational webinars give the client a glimpse of the software that we have designed at Teledirect to ensure that we are providing the best service possible to each of our clients. If you would like to attend an Operational webinar, please email us at: sales@teledirect.com or subscribe to this blog for upcoming dates and times.
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