With Seminar Edge RSVP services, you can setup a seminar within minutes. Our easy to use on-demand provides you an effective way to manage your RSVP list. Below is some of our features that may help you with your upcoming seminar:
1. Free dedicated toll free number.
2. Live custom scripting.
3. Confirmation calls.
4. Call recording.
5. Printable labels and letters.
6. Fulfillment services for Confirmation and Thank you letters.
7. Free message center.
8. 24/7/365 access.
9. Professional and trained operators.
If you wish to see a demonstration of Seminar Edge, please register at our upcoming webniar on September 30th at 10:00 AM PST.
For further information or questions, please contact us directly at 800-776-1081 or email us at sales@teledirect.com
Thank you!
Wednesday, August 19, 2009
Monday, August 17, 2009
Internet Lead Follow Up
Most businesses have a public website so that their clients and potential clients have a place to go to learn more about what the business does and how they can help you, or so that you can place an online order, etc. Most times the website also includes a contact us form, so that a potential client can send an inquiry to the business. Once the inquiry has been received someone from the sales staff will follow up with the prospective client.
The challenge posed is that if the inquiry comes through when the sales staff is not available, or when the person who manages the emails is not available the lead could sit there for some time waiting to be followed up on. With that in mind TeleDirect provides a type of click to call functionality using Work The Lead. You can send these leads to TeleDirect as they come in, and the Customer Service Representatives will receive the lead, contact the perspective client and go through appointment setting with your prospect. The script the CSR's use can also include additional information that may be valuable to your sales staff, but which the caller may not have been willing to provide on the contact form.
If you would like to see a demonstration of how this works and can help you turn your leads into sales, please contact us directly at: 800-776-1081 or by email at: sales@teledirect.com.
The challenge posed is that if the inquiry comes through when the sales staff is not available, or when the person who manages the emails is not available the lead could sit there for some time waiting to be followed up on. With that in mind TeleDirect provides a type of click to call functionality using Work The Lead. You can send these leads to TeleDirect as they come in, and the Customer Service Representatives will receive the lead, contact the perspective client and go through appointment setting with your prospect. The script the CSR's use can also include additional information that may be valuable to your sales staff, but which the caller may not have been willing to provide on the contact form.
If you would like to see a demonstration of how this works and can help you turn your leads into sales, please contact us directly at: 800-776-1081 or by email at: sales@teledirect.com.
Friday, August 14, 2009
Upcoming Webinar Dates
TeleDirect's weekly webinars have been a great success, with that in mind, we present the schedule for the rest of this month as well as all of September's webinars. Each webinar will focus on one aspect of TeleDirect's call center business. Please feel free to register and if you know of anyone who would benefit from the webinar, they are welcome to attend as well:
On Demand Pledge System Webinar:
Wednesday August 26th at 10:00 AM PST: https://www2.gotomeeting.com/register/342074362
Wednesday September 16th at 10:00 AM PST: https://www2.gotomeeting.com/register/600496243
Seminar Edge Tutorial Webinar:
Wednesday August 19th at 10:00 AM PST: https://www2.gotomeeting.com/register/619284026
Wednesday September 30th at 10:00 AM PST: https://www2.gotomeeting.com/register/122251763
Work The Lead Tutorial Webinar:
Wednesday September 9th at 10:00 AM PST: https://www2.gotomeeting.com/register/499507250
Wednesday September 23rd at 10:00 AM PST: https://www2.gotomeeting.com/register/301427091
We look forward to seeing you there!
On Demand Pledge System Webinar:
Wednesday August 26th at 10:00 AM PST: https://www2.gotomeeting.com/register/342074362
Wednesday September 16th at 10:00 AM PST: https://www2.gotomeeting.com/register/600496243
Seminar Edge Tutorial Webinar:
Wednesday August 19th at 10:00 AM PST: https://www2.gotomeeting.com/register/619284026
Wednesday September 30th at 10:00 AM PST: https://www2.gotomeeting.com/register/122251763
Work The Lead Tutorial Webinar:
Wednesday September 9th at 10:00 AM PST: https://www2.gotomeeting.com/register/499507250
Wednesday September 23rd at 10:00 AM PST: https://www2.gotomeeting.com/register/301427091
We look forward to seeing you there!
Tuesday, August 11, 2009
Outsourcing Success Strategies V.1
As an outsourced call center, TeleDirect realizes that our clients rely on us to represent them in the Moment of Truth with their clients. Moments of Truth are the few interactions a consumer has with any representative of your company. In fact in his book Jan Carlzon writes about the importance of these moments of truth to the consumer. As long as the airplane lands saftely and arrives on time a consumer/caller doesn't care about behind the scenes employees they primarily care about the interactions they have with the customer service representatives when they purchase their ticket, get on the plane, etc. This is the basis of their entire opinion regarding that airline.
This is the same concept that can be applied to the interactions between an outsourcer and their clients' clients. It's important to realize that though you do not want your call center to answer complex questions regarding your business, you want to make sure that you give the call center, or any other outsourcer the ability to answer questions that matter and which a caller would expect the customer service representative to know. Things like the business address or location, what the business does in general terms and where the caller can get more advanced help are important pieces of information to provide for a successful interaction.
The concept is important for anyone considering using a call center to understand, because even though the information you provide in your frequently asked questions may be readily available in your advertising message, you still need to ensure that the person or persons answering the phone can also provide that information and ensure that your company's Moments of Truth are being properly represented.
Thank you!
This is the same concept that can be applied to the interactions between an outsourcer and their clients' clients. It's important to realize that though you do not want your call center to answer complex questions regarding your business, you want to make sure that you give the call center, or any other outsourcer the ability to answer questions that matter and which a caller would expect the customer service representative to know. Things like the business address or location, what the business does in general terms and where the caller can get more advanced help are important pieces of information to provide for a successful interaction.
The concept is important for anyone considering using a call center to understand, because even though the information you provide in your frequently asked questions may be readily available in your advertising message, you still need to ensure that the person or persons answering the phone can also provide that information and ensure that your company's Moments of Truth are being properly represented.
Thank you!
Monday, August 10, 2009
Why Work the Lead?
With a custom script, TeleDirect can capture and qualify your leads, schedule appointments or even transfer a live lead to your sales team in real time. Some of the features that set us apart are:
1. No setup fee.
2. No monthly base rate.
3. On demand script changes.
4. Real time access to leads and account activity.
5. Immediate access to all of your data at all times.
6. Use our Messenger feature to send out an automatic touch to your potential client's email, or an appointment reminder to their cell phone.
7. Our new Call My Leads feature allows you to send us leads from an Internet lead source and then reach out to those leads immediately, before they've left their computer.
If you would like more information about our products and services, please contact us at 800-776-1081 or email at sales@teledirect.com.
Thank you!
1. No setup fee.
2. No monthly base rate.
3. On demand script changes.
4. Real time access to leads and account activity.
5. Immediate access to all of your data at all times.
6. Use our Messenger feature to send out an automatic touch to your potential client's email, or an appointment reminder to their cell phone.
7. Our new Call My Leads feature allows you to send us leads from an Internet lead source and then reach out to those leads immediately, before they've left their computer.
If you would like more information about our products and services, please contact us at 800-776-1081 or email at sales@teledirect.com.
Thank you!
Friday, August 7, 2009
IVRDirect Features
IVRDirect, which is our new IVR product, offers clients a variety of different ways to utilize it. Here are the highlights:
1. Get a toll free number that you can route any where.
2. Send the calls to your business during business hours, and to the call center after-hours.
3. Record a custom greeting for your company before sending the calls directly to the call center.
4. Qualify your leads by debt amount, state, or various other options so that you only talk to qualified leads.
If you would like to know more, or see a demonstration, please call 800-776-1081 or email us at: sales@teledirect.com.
1. Get a toll free number that you can route any where.
2. Send the calls to your business during business hours, and to the call center after-hours.
3. Record a custom greeting for your company before sending the calls directly to the call center.
4. Qualify your leads by debt amount, state, or various other options so that you only talk to qualified leads.
If you would like to know more, or see a demonstration, please call 800-776-1081 or email us at: sales@teledirect.com.
Wednesday, August 5, 2009
Work The Lead Tutorial
Please join us for a webinar on Work The Lead. Our webinar will review all of our services briefly, but focus on Work The Leads features and how it can help your business. Please bring your questions, we look forward to answering them.
Register for the webinar here: https://www2.gotomeeting.com/register/372508595.
This webinar will be about an hour and is presented free of charge to all participants. We look forward to seeing you there!
Register for the webinar here: https://www2.gotomeeting.com/register/372508595.
This webinar will be about an hour and is presented free of charge to all participants. We look forward to seeing you there!
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