Why Work the Lead?

With a custom script, TeleDirect can capture and qualify your leads, schedule appointments or even transfer a live lead to your sales team in real time. Some of the features that set us apart are:

1. No setup fee.
2. No monthly base rate.
3. On demand script changes.
4. Real time access to leads and account activity.
5. Immediate access to all of your data at all times.
6. Use our Messenger feature to send out an automatic touch to your potential client's email, or an appointment reminder to their cell phone.
7. Our new Call My Leads feature allows you to send us leads from an Internet lead source and then reach out to those leads immediately, before they've left their computer.

If you would like more information about our products and services, please contact us at 800-776-1081 or email at sales@teledirect.com.

Thank you!

IVRDirect Features

IVRDirect, which is our new IVR product, offers clients a variety of different ways to utilize it. Here are the highlights:

1. Get a toll free number that you can route any where.
2. Send the calls to your business during business hours, and to the call center after-hours.
3. Record a custom greeting for your company before sending the calls directly to the call center.
4. Qualify your leads by debt amount, state, or various other options so that you only talk to qualified leads.

If you would like to know more, or see a demonstration, please call 800-776-1081 or email us at: sales@teledirect.com.

Work The Lead Tutorial

Please join us for a webinar on Work The Lead. Our webinar will review all of our services briefly, but focus on Work The Leads features and how it can help your business. Please bring your questions, we look forward to answering them.

Register for the webinar here: https://www2.gotomeeting.com/register/372508595.

This webinar will be about an hour and is presented free of charge to all participants. We look forward to seeing you there!

New Products Are a Big Hit!

As a call center, TeleDirect is always looking for ways to provide additional support to our clients. Its so important to be able to keep in close contact with your leads and prospects, and make sure that there needs are handled in a timely manner.

We have introduced our IVR product, Work The Lead Messenger functionality, Live Chat, Call My Leads (real time follow up to your web leads) and our fulfillment services. Our new clients have found these products a great help to them in getting their call center setup most efficienty for their business. In fact we've had several new clients who've signed up for IVR, Messenger and have requested more information on our referral program, which can help TeleDirect become a revenue stream for your business.

If you would like more details about any of these products, please contact us directly at 800-776-1081, email us at: sales@teledirect.com or come to our webinar on August 12th. We would love to talk in more detail regarding your particular business needs and different ways that we can help that business grow.

Thank you!

Outsourcing: Horizontal Vs Vertical Hour

An important concept to understand when deciding to outsource to a call center is the horizontal hour vs the vertical hour. When you hire a dedicated employee you pay them "horizontally." The employee is paid for eight hours so they are only available to you during that time. If the employee is working on one task, another task will wait or may go unfinished. When the employee takes a break or goes to lunch, there isn't any work being done. Therefore, you would need more than one employee to cover breaks, lunches, and after hours.

When you outsource you are paying for a vertical hour. You are only paying for the time that the outsourcer is working for you. This means that several calls can be answered at once and when there are no calls, you aren’t affected because that is the risk the call center takes on, not you. If you stack up the amount of time your outsourcer is working for you it is going to be a far more efficient time line.

When you are comparing the cost of an outsourcer to the hourly cost of hiring a dedicated employee you have to understand the significant differences. Instead of comparing a dedicated employee to a outsourced call center you need to consider comparing the overall cost of the outsourced call center with the overall cost of the total number of employee's you would need to hire in-house to handle the same work. Don't forget to include soft costs for employee's such as benefits, vacation time, and managerial staff.

Introducing IVR by TeleDirect!

One of the challenges that many clients face is a way to route their calls to different destinations based on business hours, or what a caller may be looking for. If this is a problem that you face, then contact TeleDirect regarding our great new IVR product.

Using our IVR product you can send the calls directly to your business during the day and to our call center after hours. You can ask simple qualifying questions up front to determine if this is a lead that you want to talk to, for example, you can send callers from a state you cannot work with to a voicemail box instead of to your sales people.

IVR can be a great way to make sure that your callers are handled in a timely manner by the right people. For more information call 800-776-1081 or email: sales@teledirect.com.

PBS & NPR Brainstorming Webinar - July 22nd 10:00 AM PST

We invite all PBS, NPR and other non-profits to attend our upcoming webinar which is going to cover three basic areas, security, outsourcing and pledge drive planning.

If you would like to register, please sign up at: https://www2.gotomeeting.com/register/469146362.

Please bring any questions you may have for our panelists!