Conquering Your Industry - Tips and Tricks for Success

You are a business on the verge of greatness, but pushing past the remaining obstacles in your path has you at a temporary standstill. You’ve made all of the right moves: reduced unnecessary spending, tailored your staff to be the best in the business, and made the competition very nervous. Yet, you still want to take your industry by storm and make a lasting mark. The next move you make may take you to greatness, so choose it wisely!

Partnering for Strategy Sake - It’s been said that, “No man is an island.” The same is true for businesses. To make the most of your efforts, you must occasionally join forces and build alliances to offer the best product or service possible in your industry. This may mean partnering with a competitor, or reaching out for the helping hand of a subcontractor. Either way, the goal of this step is to provide your end user with the best service possible.

Ride the Next Big Wave - Your industry, like every other industry, will face major changes from time to time. That being said, it will be well worth your while to pay attention to the trends and opportunities that can develop out of these shifts. Being the first to “drop in” on these “large waves” can mean huge business for your company, especially if you are able to corner the market. So, keep a feeler out for new technology, trends, and developments in your field.

Get Shrewd - Nothing says more about a business person than when they know their limitations. This is more of a strength than a weakness in that it will keep you from taking on a project you are not well-equipped for. Reaching out to the job market for a highly skilled, professional service may give you the extra boost you need when it comes to offering more than the competition.

At TeleDirect, we offer more than just professional call center services. We offer the ultimate strategic partnership! With lead capturing and qualifying, you will be able to offer the highest level of service without missing a beat.

How to Delegate - A Short Manual for the Big Dog

You’re the big boss, the owner of the company, but you’re still pulling much of the weight despite having very competent staff on your team! This could be occurring for a couple of reasons: 1. You are not comfortable letting other people tackle important tasks within your business, or 2. You don’t know how to delegate important jobs to your best staff. Either way, efficiency suffers when the distribution of effort is unbalanced. Here are a some tricks to get you assigning to-dos like a pro.

Don’t Doubt Your Team - One major mistake that employers make when delegating assignments to their team is getting overly involved in the process of completing the tasks. It’s called “micromanaging.” Not only is it a waste of your time as the boss, but it can also create the “too many cooks in the kitchen” effect and bog down efficiency. Try stepping back from the assignment and trust your well-trained team to do the heavy lifting on their own.

Set Goals For Each Delegation - If you are uncomfortable with delegating vital assignments to your team, then try setting a schedule for your team when you originally delegate the assignment. Give your team a chance to tackle the issues, but make yourself available to assist with problems if need be.

Establish a Chain of Command - Just like the organization within the military, a chain of command for your team can help with the delegation of tasks. Having a supervisor or manager around to make sure that tasks are getting done well and on time can take stress off of your plate. This person will need some authority amongst your team, so be prepared to let someone else handle problems before you involve yourself.

By following these simple tips you will be on your way to a more efficient and effective team. After all, why have employees if you are just going to tackle the to-dos all by yourself? Once you have established yourself as a delegator, you will find that you can focus on the more vital parts of running your business.

Industry Technology Spotlight - CRM

In the modern business world nothing moves at a glacial pace. Not only do our clients expect more, but the average medium sized business is better equipped to meet that demand than ever before. Whether working from the road or an office in the city, the technology that we all rely on keeps business running at top speed and allows us to do our jobs more effectively than the professionals of yesteryear. At TeleDirect, we strive for seamless integration with our customer’s Customer Relationship Management (CRM) software to allow them to do business to their full potential.

With TeleDirect, your business will see the benefits of so much more than just a call center. The partnership of TeleDirect with Salesforce.com gives our customers the benefits of AppExchange and the ability to add features to your business’s CRM. Not only that, but our programmers can make sure that the flow of information is always on the right path. It just goes to show that there is nothing quite like the perfect team when it comes to making your business grow.

In addition to our Salesforce Integration, TeleDirect offers many other vital services for the modern business. On top of access to our state of the art software, we also offer the ability to make changes to your scripts and even the services you use quickly and easily. This allows you to stay ahead of the competition and moving forward at the speed of the business world. Work the Lead will also help your business keep its edge with lead capture, appointment setting, order entry, 24/7/365 access to leads and data, and so much more.

We firmly believe that your successes are our successes. We work hard to give your business the most professional service on the market with access to state of the art technology to keep your business growing steadily. Come see what makes TeleDirect call centers the benchmark of the industry. We are sure that you will love our easy to use, professional services.

New Year’s Resolutions - Reviewing Your Business Strategy in 2013

It’s finally 2013 and if you’re reading this, then you survived the supposed apocalypse, fiscal cliff, and the busy crush of the holiday season! But, now it’s back to work as usual for now. With the first weeks of the New Year in progress, it is time to take a step back and look for resolutions that your business can make to improve your bottom line and get back into the best financial shape you can. To help you out, we have put together a couple of tips to get you started.

Fire Your Bank - Some banks are notorious for high fees and unnecessary charges when it comes to business accounts. The New Year can be a good time to review what you are getting for the money you are being charged. If you aren’t 100% satisfied, then start shopping around for a new bank. Once you find a better deal, talk to your current bank and let them know that you are going to be moving on unless they can do better. If they don’t leap at the chance to keep your business, then cut them loose!

Review Employee Performance - This is normally the least popular step for any small or medium sized business, but it is very necessary for good financial health. Each employee needs to be performing to the best of their abilities for your company to succeed to its fullest. Take stock of your team, ask them to review the last year, and make the necessary adjustments. Sometimes, these adjustments will mean cutting a position or replacing an ineffective employee, other times it will be the motivation that everyone needs to bring their A game.

Grill Your Suppliers - A company cannot operate on a good business model alone; it needs supplies and the material to do business to make money. If your company is like millions around the world, then you get your supplies from somewhere else to avoid having to buy them yourself. The reality is that this company may not be giving you the best deal out there. Start looking around, just like we did with your bank, and come back to them with your other alternatives for business supplies. Chances are that they will work with you to avoid losing your business.

Making 2013 a more profitable year can start right now! For more help improving your business’s productivity and profitability, contact TeleDirect today for call center services with real results. We specialize in growing your business one call at a time.