A Day in the Life of a CSR

The daily life of a customer service representative may not be glamorous, but it can certainly be fulfilling. Spending your days working with customers is only one part of the job. The great interactions at the call center, the feeling of contentment after wrapping up a successful call, and the satisfaction of a day of helping people are all experiences and emotions that a TeleDirect customer service representative is extremely familiar with.

Upon arrival in the morning, our CSRs (many of them sipping their favorite coffee) immediately check for any messages left via email, phone, fax, or instant message, and make any callbacks that are necessary. As all of these checks and any other duties are performed, our CSRs are constantly alert and prepared to answer phone calls or any live chat messages that come through our website.

As emails, snail mail, packages, faxes, or any other communications arrive, our CSRs check to make sure all leads are covered. Of course, our CSRs get breaks throughout the day to relax and to eat lunch, but otherwise they are busy fielding calls and managing the communication for our clients.

After a while of working in a call center, customer service representatives pick up on some of the quirks of the trade. For example, they may get certain callers that become regulars. Or they may notice that certain times of the day are busier than others, or commonly feature a certain type of customer personality. They come to learn exactly how to deal with a frustrated customer and how to ensure the repeat business of a satisfied one. This on-the-job education is a major aspect of work in any call center, and TeleDirect is no exception.

Outside of their regular duties, the CSRs of TeleDirect Call Centers go through regular training and performance reviews to ensure that their work is always top-notch. They know exactly what is expected of them, and devote parts of their days to logging their activities so their reviews go smoothly.

Most importantly, our CSRs are polite, enthusiastic and helpful. Every day, their main goal is to ensure customer satisfaction. To learn more about how the outstanding CSRs at TeleDirect Call Centers can help you, contact us today!