How to Keep Your Best Sales People

 

Putting together a great sales team can be tough, but keeping that team together may be an even bigger challenge. Everybody suffers from lack of motivation in the workplace from time to time, but in the sales business in particular, unmotivated employees are not likely to stick around for long. Therefore, it’s up to you to keep your sales team motivated.

At TeleDirect, we've learned a lot over the years about keeping our CSRs performing at their highest level at our call center. Here are some of the best methods you can use to improve how your employees work:

 

• Keep them involved. Workers like to know that the higher-ups in their company care about what they think. Keeping your team involved in the progress and direction of overall organization lets them know that they are important to your business.
• Keep lines of communication open. Communication is key in any relationship, and employer-employee relationships are no exception. Most employees want to hear regular updates on the progress of the business, and on their own performance in particular. Whether you’re using memos, email, phone calls, or face-to-face conversations, keep talking to your team to let them know you care.
• Recognize good performance. People like to be told when they are doing a good job. There are all kinds of creative ways of doing this, from simple compliments all the way to birthday and thank you cards and impromptu lunch parties. The more you do for your employees, the more they’ll do for you in return.
• Challenge them! There is, of course, a fine line between challenging your team and overworking them, but keeping people challenged will keep them from becoming complacent. 
• Give your team what they need to succeed. Nobody will stay motivated if they don’t have all the tools they need to do their job right. This can include the proper training, equipment, marketing materials, and more! 
• Recognize poor performance. Just as good performance should be recognized, poor performance should be dealt with (politely, of course). Holding your call center team to high standards shows that you believe them to be capable of greatness.
• Lead by example. If you don’t treat your employees with respect and if you don’t stay constantly motivated and working hard, there’s no reason to believe your team will, either. Lead by example, and your team will follow. 

 

For many businesses, retaining a crack sales staff is critical to their success. For more tips on how to keep your employees happy and motivated, speak with the professionals at TeleDirect Call Centers today!